Dimplex XLE050 Instruction Manual page 34

What does a Dimplex Guarantee cover?
Dimplex designs and manufactures its products to ensure they deliver reliable service for
normal, household use in domestic settings. All Dimplex products are individually tested before
leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which is
found to be defective due to faulty materials or workmanship within the Guarantee Period,
this Dimplex Guarantee will cover repair or - at the discretion of Dimplex – replacement with a
functionally equivalent Dimplex product.
The Dimplex Guarantee Period is two calendar years from the date of purchase of your Dimplex
product, or the date of delivery of the product, if later. The Dimplex Guarantee is conditional
upon you providing proof of purchase. Please therefore retain your proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on 0844 879
3588 or visit http://www.dimplex.co.uk/about-us/contact-us/ and complete the online form.
For ROI please email serviesshard@dimpco.ie or call +353(0)1 842 822. We will need details
of your Dimplex product, its serial number and a description of the fault which has occurred.
You can fi nd the model number and serial number for your Dimplex product on the top of the
heater. Once we receive your information and proof of purchase we will contact you to make
the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Guarantee there may be a charge to
repair your product. However, we will contact you for agreement to any charges before any
chargeable service is carried out.
What is not covered by a Dimplex Guarantee?
The Dimplex Guarantee does not cover any of the following:
• Any fault or damage to your Dimplex product due to faulty materials or workmanship occurring
outside the one year Guarantee Period.
• Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment
or property.
• Accidental damage to your Dimplex product or damage to your Dimplex product from external
sources (for example, transit, weather, electrical outages or power surges).
• Fault or damage to your Dimplex product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside
Dimplex's control.
• caused by use of your Dimplex product for anything other than normal domestic household
purposes in the country where it was purchased.
• caused by any misuse, abuse or negligent use of the Dimplex product, including but not
limited to any failure to use it in accordance with the Operating Instructions supplied with
the product.
• caused by any failure to assemble, install clean and maintain your Dimplex product in
accordance with the Operating Instructions supplied with the product unless this was
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