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Summary of Contents for GreatCall 5Star
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Page 1: User Guide
User Guide www.greatcall.com PKG5STARUSEGDGRCOBN-R00 5Star_gen2_UserGuide_111252013_WJC.indd 2-3 11/25/2013 3:47:49 PM... - Page 2 MY IMPORTANT INFORMATION Use this page to take a note of your important contact, device and account information. Personal Contact 1 Name: ________________________________________________ Phone: ________________________________________________ Personal Contact 2 Name: ________________________________________________ Phone: ________________________________________________ Device Serial Number: ___________________________________ Account Number: _______________________________________ 5Star_gen2_UserGuide_111252013_WJC.indd 1 11/25/2013 3:47:49 PM...
- Page 3 With your new 5 Star Urgent Response service , you will receive immediate, reliable access to our Certified Response Agents If you purchased 5Star Urgent Response for who are trained to provide help in any situation – 24 hours a day, a family member, or you are a caregiver, you 7 days a week.
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Page 4: Table Of Contents
Answering The 5Star ............46 STEP 2 – Go online or call to set up your account...21 About the Service Indicator ..........46 STEP 3 – Turn on The 5Star to activate......22 About the Battery Indicator ..........48 CHAPTER 3:CHARGING THE 5STAR ........27 Attaching the Accessory Clip ...........50... - Page 5 Finding a Person with The 5Star ........62 Sending a “Find 5Star” Tone to your Device ....63 Recording “Just in Case” Notes ........64 Managing your 5Star Account Online ......65 TERMS AND CONDITIONS ............66 MONTHLY CHARGES ............78 OUR 30-DAY RETURN POLICY ..........78 HEALTH AND SAFETY INFORMATION ........79...
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Page 6: Chapter 1: Items In The 5Star Box
CHAPTER 1: ITEMS IN THE 5STAR BOX • The Star • Charging Cradle • Wall Power Adapter • Accessory Clip • Keychain Attachment • User Guide • Quick-Start Guide • Service Highlights 5Star_gen2_UserGuide_111252013_WJC.indd 8-9 11/25/2013 3:47:49 PM... -
Page 7: The 5Star
The 5Star Microphone – Picks up the sound of your voice for calls. Microphone Battery Indicator – Shows the device’s battery strength. Battery Indicator Call Button – Allows you to call the Star Response Center or 9-1-1. Power Call Button Button Service Indicator –... - Page 8 The 5Star Microphone – Picks up the sound of your voice for calls. Battery Indicator – Shows the device’s battery strength. Call Button – Allows you to call the Star Response Center or 9-1-1. Service Indicator – Indicates the presence of wireless cover- age and that the device is ready to use.
- Page 9 Serial Number – This number is used for activating the device Button for the first time. Reset Button – ONLY use if you are instructed to do so by a GreatCall Customer Service Representative. RIGHT SIDE BACK 5Star_gen2_UserGuide_111252013_WJC.indd 14-15 11/25/2013 3:47:50 PM...
- Page 10 To learn to turn off your device. Make sure to turn it back more or purchase, go to www.greatcall.com on afterwards in case you encounter an unsafe call Customer Service at 1-800-463-5412. situation. If you are in a noisy area, you will need to move the device closer to your ear or to your mouth.
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Page 11: Chapter 2: Activating Your 5Star Service
CHAPTER 2: ACTIVATING YOUR 5STAR SERVICE IMPORTANT! Do not turn on or charge your device until you have set up your account. If you turn it on prior to setting up your account, the device will fail to activate. If the device failed to activate, power off... -
Page 12: Step 1 - Gather Required Information
Serial Number provided at the beginning of The best way to set up your account is online at: this guide. www.greatcall.com/5StarActivate. There will be a discount on • Your name, address and phone number (your address must your activation fee for activating online. -
Page 13: Step 3 - Turn On The 5Star To Activate
Phone Method: Star” within a few minutes. If you are an existing GreatCall customer and would like to add 3. The Service Indicator in the middle of the Call Button will Star to your account, do not have access to the Internet, or... - Page 14 Star has been If you hear a voice prompt saying “Unable to activated and is ready for use. If you do not hear the activate. See User Guide,” please call The 5Star “Welcome to Star” voice prompt after 20 minutes...
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Page 15: Chapter 3:Charging The 5Star
CHAPTER 3:CHARGING THE 5STAR It is very important to always keep The Star charged and with you so that immediate access to help is readily available. Out of the box, the device is only partially charged. It is important that you fully charge your device after activating. - Page 16 Position Guide Position Guide – Shows you how to position The Star device in the Charging Cradle. Charging Contacts – Allows charging of The Star device Charging when cradled. Contacts Power Receptacle – Allows connection with the Wall Power Adapter to power the Charging Cradle. Wall Power Adapter –...
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Page 17: Setting Up The Charging Cradle
Setting up the Charging Cradle back. 1. Determine where you would like to place your Charging 3. Place the Charging Cradle onto a flat surface and plug the Cradle. Keep in mind the length of the Wall Power Adapter Wall Power Adapter into a compatible wall power outlet. cable and what is most convenient to you when determin- ing a location for your Charging Cradle. -
Page 18: Charging The 5Star
1. Align The Star device with the Charging Cradle so that it is oriented in the same way as displayed in the Position Aligning The 5Star to the Charging Cradle Guide on the Charging Cradle. 2. Lower The Star into the Charging Cradle until the Charging... - Page 19 Unless additional charging is required, the Battery Indicator will turn off to save power. Inserting The 5Star to the Charging Cradle 3. The Battery Indicator will blink green during the charging process. Once fully charged it will remain solid green.
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Page 20: When To Charge The 5Star
Star in the Charging Cradle when not in use so that it is always ready when you need it most. When the battery To protect the battery, the 5Star will automatically is low, the Battery Indicator will flash red and you will hear a stop charging if the device drops below 32°F or over... -
Page 21: Chapter 4: Using The 5Star
CHAPTER 4: USING THE 5STAR This section will guide you through how to use The Star and get the most out of the service. Turning On The 5Star 1. Press the Power Button. The Service Indicator and Battery Indicator will turn solid green. -
Page 22: Turning Off The 5Star
Visit mygreatcall.com, click on “Register” and follow the easy steps. • Once logged in, you will be brought to the “5Star Over- Turning Off The 5Star view” page. 1. To turn The Star off, press and hold the Power Button until •... -
Page 23: Calling The 5Star Service
Agent, you may get a call back to ensure that you Calling the 5Star Service are safe. 1. Firmly press and release the Call Button. You will hear a voice prompt “Calling 5Star” and you will be greeted by a 5Star_gen2_UserGuide_111252013_WJC.indd 42-43 11/25/2013 3:47:52 PM... -
Page 24: Calling 9-1-1 In An Emergency With The 5Star
Press the Call 1. Press the Call Button. Button to answer. When you are finished with your call 2. When a 5Star Response Agent answers, ask to be connect- press the Call Button to hang up. ed to “Urgent Care.”... -
Page 25: Answering The 5Star
Star can only receive calls from 9-1-1 Opera- time. tors or Star Response Agents. Call GreatCall Customer Service for assistance at 1-800-463-5412. About the Service Indicator The Service Indicator is located in the center of the Call Button. 5Star_gen2_UserGuide_111252013_WJC.indd 46-47... -
Page 26: About The Battery Indicator
Battery is charging is powered off. Check the Service Indicator to confirm if Green Solid Battery is fully charged The 5Star is powered on and ready to use (more details on page --). Flashing Battery is low 5Star_gen2_UserGuide_111252013_WJC.indd 48-49 11/25/2013 3:47:52 PM... -
Page 27: Attaching The Accessory Clip
When to use 5Star Urgent Response 1. Slide the clip into the recessed channel on the back of the Below are some situational examples of when you could use 5Star: device until it “clicks” into place. Potential emergency or cautious situations: 2. -
Page 28: If Your Call To 5Star Requires Emergency Assistance
• “I heard a weird noise on my roof.” • “I’m having trouble breathing.” If you call 9-1-1 with The 5Star, a notification will • “My dad never came to pick me up from school.” be sent to the 5Star Response Center. After your 9-1-1 call is completed, a 5Star Agent may con- Though we have listed typical use scenarios, if you’re ever in... -
Page 29: Managing Your Personal Profile
Star Agents may provide emergency services or 9-1-1 Opera- odically review the information to be certain it is still accurate. tors with information from your Personal Profile, such as your medications, allergies and personal contact numbers. Agents NOTE can even conference in one of your emergency contacts to speak with you or a registered nurse to answer your medical questions. -
Page 30: Three Ways To Set Up Your Personal Profile
2. Mail or fax: After you activate your Star, you will be mailed Three Ways to Set Up your Personal Profile a GreatCall 5Star Welcome Kit, which includes a blank Per- 1. Online: Managing your Star Personal Profile online is easy sonal Profile form. - Page 31 Managing your Star Urgent Response service online is easy at mygreatcall.com where you can: If you do not already have a GreatCall account, • Manage your Personal Profile you will need to create one. Just visit mygreatcall. • Manage who can locate you com, click on “Register”...
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Page 32: Using The 5Star Locator Service
6. Fill in the Locator’s name and telephone number, then click password. “Submit.” 2. Once logged in, you will be brought to the “5Star Over- 7. Your invitation will be emailed to that person with instruc- view” page. tions on how to accept and use the Star Locator Service online. -
Page 33: Finding A Person With The 5Star
Star will begin to play an audible tone which will help able to get location updates. you find the device. Finding a Person with The 5Star 1. From the “5Star Overview” page, look for the Locator Service 5Star_gen2_UserGuide_111252013_WJC.indd 62-63 11/25/2013 3:47:53 PM... -
Page 34: Recording "Just In Case" Notes
(e.g. in an apartment building, parking garage, or if The 5Star is off). It is a good habit Welcome to the GreatCall family! to utilize the notes feature as much as possible. -
Page 35: Terms And Conditions
(unless the law does not allow a limit or the law requires a longer eas. You agree that once you enroll in 5Star service, we will be able to track your approximate period), or you are waiving the dispute. - Page 36 5Star is not required to release any audio or physical records that are created You can cancel your 5Star service at any time. All you have to do is call us and tell us you want as part of the 5Star service without a subpoena (unless otherwise required by law). We will do to cancel service.
- Page 37 We may do this remotely, or through a third party service provider without notifying request a copy. you first. You do not own the 5Star software or acquire any rights to use or modify the 5Star We may collect information about you in several different ways: from information you provide software on your own.
- Page 38 Limited Warranty for 5Star Limitations of Liability We warrant to you, if you are the original purchaser of a 5Star device (the “5Star”), that the You and 5Star are each waiving important rights. Unless forbidden by law in a particular...
- Page 39 (2) we are not liable to you for any injuries to persons or property arising incidental or consequential damages or certain other damages, so some of the limitations out of or relating to your use of the 5Star service, (3) our maximum liability to you under any above may not apply in some situations.
- Page 40 San Diego ed except in a writing signed by 5Star. If any part of this agreement is considered invalid, the 5Star_gen2_UserGuide_111252013_WJC.indd 76-77...
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Page 41: Monthly Charges
In some circumstanc- 3. The 5Star must be in “like new” condition in its original box with all components and materi- es we might decide to provide you service voluntarily even if you would not otherwise qualify. - Page 42 For more information see: http://www.fcc.gov/oet/rfsafety/rf-faqs.html#. GreatCall is a registered trademark of GreatCall, Inc. Copyright ©2013, GreatCall, Inc. 5Star is not a substitute for 9-1-1. In the event of a critical emergency, always contact 9-1-1 immediately. 5Star_gen2_UserGuide_111252013_WJC.indd 80-81...
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