Related Manuals for GreatCall 5STAR Urgent Response
Summary of Contents for GreatCall 5STAR Urgent Response
- Page 1 Urgent Response Urgent Response Quick-Start Guide Urgent Response The 5Star Responder ®...
- Page 2 GreatCall ™ ® With your new 5Star Urgent Response service, you’ll receive immediate, reliable access to our Certified Response Agents who are trained to provide help in any situation - 24 hours a day, 7 days a week. Please read this entire Quick-Start Guide carefully before you turn on or charge your 5Star Responder device.
- Page 3 Your 5Star Responder Microphone (7) Service Indicator (3) Keychain Attachment (6) Battery Indicator (4) Accessory Clip (5) Power Button (9) Charging Port (10) Call Button (1) Speaker (2) Reset Button (on back) (8)
- Page 4 9-1-1. 8. Reset Responder – ONLY use if you are instructed to do so by a GreatCall Customer Service representative. 9. Power Button – turns your 5Star Responder on and off. 10. Charging Port – connects the Battery Charger to the device.
- Page 5 To ensure that your 5Star service is activated successfully, it’s important that you follow these simple steps when activating. If you purchased your 5Star Responder by calling GreatCall directly, skip to Step 3. Do not turn on or charge your device until you have set up your account.
- Page 6 Step 1: Gather required information before activation To ensure that your activation process goes smoothly, you will need to have the following personal information ready when activating your service. • Your name, address and phone number (your address must be a physical, U.S.
- Page 7 5. Confirm account setup. If you do not have access to the Internet, are a GreatCall customer wishing to add the 5Star Responder to your existing account, or need to activate more than one device, call 5Star Activation toll-free at 1-800-675-0158.
- Page 8 Step 3: Turn on your 5Star Responder to activate Now that your account is set up, your Responder can be turned on for the first time. To complete activation, follow these simple steps: 1. Remove the sticker from the back of your device and press the Power Button.
- Page 9 The device is not ready for use until you hear “Welcome to 5Star” and the service indicator is blinking green. If you hear a voice prompt saying “Unable to activate. See User Guide,” then your device has not been activated. Please call GreatCall Customer Service at 1-800-463-5412 if you hear this prompt.
- Page 10 Keeping your 5Star Responder charged It’s very important to always keep your Responder charged and with you, so you can be prepared in any situation. We recommend that you develop a habit of keeping your device charged and turned on so you can access help at the touch of a button.
- Page 11 4. When the battery is low, the Battery Indicator will flash red and you will hear a repeating tone and voice prompt to charge your battery. The tone will repeat more frequently as the battery level decreases. 5. If the battery loses all of its charge, the device will power off. The Responder will power back on when it is connected to the Battery Charger.
- Page 12 There are two ways to make a test call: 1. Online: We recommend sending a test call to your device by logging into MyGreatCall.com. • If you do not have a GreatCall account, you will need to create one. Visit MyGreatCall.com, click on“Register” and follow the easy steps.
- Page 13 We encourage you to take the time to read through it now and keep it as a helpful reference. For answers to other questions or support needs, you can: 1. Call us at GreatCall Customer Service at 1-800-463-5412 2. Email us at customerservice@greatcall.com 3.
- Page 14 If you bought 5Star Urgent Response for a family member, or you’re a caregiver, you should add the GreatCall Customer Service number (1-800-463-5412) to your personal contact list or cell phone. You need to remember this phone number because there may be some unique circumstances when you’ll need to...
- Page 15 5Star is not a substitute for 9-1-1. In the event of a critical emergency, always contact 9-1-1 immediately. By subscribing to the 5Star Urgent Response service, you accept, without limitation or qualification, the Terms and Conditions of the User Guide.
- Page 16 PKG5STARQSG—GRCCOBN...
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