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Related Manuals for GreatCall Lively Mobile2
Summary of Contents for GreatCall Lively Mobile2
- Page 1 User Guide (800) 463-5412 5STAR4-V1...
- Page 2 GreatCall®, GreatCall Link™, Lively®, and 5Star® are the trademarks and service marks of GreatCall,Inc. Copyright ©2019 GreatCall, Inc.
- Page 3 Welcome to the GreatCall® Family! Thank you for choosing the Lively® Mobile2. Your all-new mobile urgent response device features 5Star® medical alert service. With 5Star, you’ll have immediate, dependable access to our IAED-Certified Agents who are trained to provide help in uncertain or unsafe situations—24 hours a day, 7 days a week.
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Page 4: Table Of Contents
Your Lively Mobile2 .........................4 The Charging Dock ..........................8 Setting Up the Charging Dock ....................10 Powering On Your Lively Mobile2 for the First Time ............12 Using the Charging Dock ......................15 When to Charge Your Lively Mobile2 ..................18 About the Battery Indicator ...................... - Page 5 Sending a Test Call to Your Lively Mobile2 ................53 Answering Incoming Calls ......................32 Sending a Tone to Find a Misplaced Lively Mobile2 ............54 Connecting with Urgent Care ....................34 Locating Your Lively Mobile2 Using GreatCall Link ............55 About the Service Indicator ......................
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Page 6: Section 1: Getting Started
Your Lively Mobile2 • The Charging Dock • Setting Up the Charging Dock • Powering On Your Lively Mobile2 for the First Time • Using the Charging Dock • When to Charge Your Lively Mobile2 • About the Battery Indicator... -
Page 7: Key Items In Your Lively Mobile2 Box
Clip Accessory – Attach to your pocket, belt, purse or where convenient. • User Guide – Everything you need to know about your Lively Mobile. i INFO Additional accessories are available for your Lively Mobile2. Please visit us online GreatCall.com/Accessories for more information. Lively Mobile... -
Page 8: Your Lively Mobile2
Your Lively Mobile2 The Front of Your Lively Mobile2 • Speaker – Integrated into the Lively Mobile2 so you can hear the 5Star Agent or 9-1-1 Operator directly through the device. • Battery Indicator – Flashes red when the battery is low and flashes green when charging (learn more in “About the Battery Indicator”... - Page 9 Lanyard Slot – Attach the included Magnetic Lanyard for use around your neck. • Serial Number – This number is used for activating your device. Power Button – Turns the Lively Mobile2 on and off. • • Charging Contacts – (Bottom of device) Allows charging with the included Charging Dock.
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Page 10: The Charging Dock
Power Cord – Provides power to the Charging Dock from a wall outlet. • Power Indicator – Lights up green when plugged into a wall outlet. Charging Contacts – Allows charging of your Lively Mobile2 when docked. • Power Indicator... -
Page 11: Setting Up The Charging Dock
Setting Up the Charging Dock We’ve included a Charging Dock to make it easy for you to always have your Lively Mobile2 fully charged and ready to go. The following will guide you through how to set up and use the Charging Dock with your device. 1. -
Page 12: Powering On Your Lively Mobile2 For The First Time
Call Button will begin flashing green, indicating that the device is working properly. 5. You will receive an automated test call on your Lively Mobile2 that will confirm functionality. Once you hear the device ringing, press and release the Call Button... -
Page 13: Using The Charging Dock
Customer Care at 1-800-463-5412. i INFO Your Lively Mobile2 may not be fully charged after powering on for the first time. Be sure to place your Lively Mobile2 in the Charging Dock until the Battery Indicator turns solid green. - Page 14 2. The Battery Indicator on your Lively Mobile2 will flash green during the charging 3. To remove your Lively Mobile2 from the Charging Dock, simply grasp the device process. Once fully charged, the Battery Indicator will remain solid green. and lift it up and away from the Charging Dock. You will hear a tone from the Speaker indicating that it is no longer charging.
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Page 15: When To Charge Your Lively Mobile2
When to Charge Your Lively Mobile2 i INFO Always place your Lively Mobile2 in the Charging Dock when you’re not using it so To protect the battery, the Lively Mobile2 will automatically stop charging if that it is always ready when you need it. We recommend charging each night when the device temperature drops below 32°F or rises above 113°F. -
Page 16: About The Battery Indicator
About the Battery Indicator The Battery Indicator is located above the Call Button on your Lively Mobile2. The Battery Indicator lets you know the status of your device’s battery level. Refer to the table below for the common light patterns you will see from the Battery Indicator. -
Page 17: Section 2: Using Your Lively Mobile2
Section 2: Using Your Lively Mobile2 Topics • Turning on Your Lively Mobile2 • Calling 9-1-1 in an Emergency • Turning off Your Lively Mobile2 • Answering Incoming Calls • When to Use Your Lively Mobile2 • Connecting with Urgent Care •... -
Page 18: Turning On Your Lively Mobile2
If the Battery Indicator is flashing red, the battery level is low—place the device in the Charging Dock as soon as possible. We recommend keeping your Lively Mobile2 powered on at all times, as well as charging it every night, so you can always have immediate access to help in an... -
Page 19: When To Use Your Lively Mobile2
You think someone is in your house. The Lively Mobile2 is rated to be submerged in up to 3.3 feet of water for up to 30 minutes. In the event your device becomes wet be sure to dry it as soon as Though we have listed typical use scenarios, if you’re ever in doubt call 5Star Service... -
Page 20: Mygreatcall
If Your Call to 5Star Requires 9-1-1 Assistance If you call 5Star and the 5Star Agent determines that you need emergency assistance, Your Lively Mobile2 comes with 24/7 access to 5Star Service. Trained in CPR and other the Agent will connect you directly to 9-1-1 emergency services. - Page 21 IMPORTANT! Test or Accidental Calls to 5Star In addition to your 24/7 access to 5Star, your Lively Mobile2 can also call 9-1-1 directly if you experience a critical emergency. To Call 9-1-1: If you decide to test 5Star Service or accidentally place a call to 5Star, please wait on the line for an Agent to answer and advise them that you do not need 1.
- Page 22 Answering Incoming Calls When there is an incoming call, your Lively Mobile2 will ring with an audible tone: There are a few scenarios when you may receive an incoming call on your device: 1. To answer, firmly press and release the Call Button and speak clearly into the Microphone located at the bottom of the device.
- Page 23 Connecting with Urgent Care About the Service Indicator With certain GreatCall Health & Safety Packages, you have access to Urgent Care. The Call Button will glow to indicate the status of your cellular service. This Service Indicator will let you know whether or not you have cellular Urgent Care provides you with unlimited health advice from experienced, registered nurses in English or Spanish, 24-hours a day, 7-days a week.
- Page 24 To fasten, align the magnetic clasp ends until they snap If you are subscribed to Fall Detection Service, the Fall Detection feature will be together. disabled when your Lively Mobile2 is inserted into the Clip Accessory. Use the Magnetic Lanyard to re-enable the Fall Detection feature.
- Page 25 Using Other Lanyard Accessories If you are subscribed to Fall Detection Service, the Lively Mobile2 must be used with the included Magnetic Lanyard. This lanyard was designed with the specific length to allow the Lively Mobile2 to accurately detect a fall.
- Page 26 Section 3: Fall Detection Topics • Fall Detection • How Fall Detection Works • Confirming Fall Detection is Enabled • Wearing Your Lively Mobile2 with Fall Detection • What Happens in the Event of a Fall...
- Page 27 Fall Detection How Fall Detection Works Using patented algorithms and the built-in accelerometer, your Lively Mobile2 can 1. If a fall is detected and you are unable to press the Call Button on your Lively evaluate sudden changes in your body movement, in relation to your physical activity Mobile2, the device will automatically call 5Star Service.
- Page 28 Confirming Fall Detection is Enabled Wearing Your Lively Mobile2 with Fall Detection Fall Detection is ready to use if when powering on your Lively Mobile2 you hear Ensure you have attached the included Magnetic Lanyard to your Lively Mobile2. See “Using the Included Accessories” on page 36 on how to attach the Magnetic “Welcome to 5Star, Fall Detection enabled.
- Page 29 IMPORTANT! Fall Detection Service is temporarily disabled when you use your Lively Mobile2 If your Lively Mobile2 detects a fall, it will play an audio message “Fall detected. with the included Clip Accessory. Fall Detection Service will be re-enabled when Calling 5Star.
- Page 30 MyGreatCall • Personal Emergency Profile • Sending a Test Call to Your Lively Mobile2 • Sending a Tone to Find a Misplaced Lively Mobile2 • Locating Your Lively Mobile2 Using GreatCall Link • Just In Case Notes • Billing Information...
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Page 31: Personal Emergency Profile
Send a tone to find your misplaced Lively Mobile2 • Your name, phone numbers, gender, date of birth and your primary language • Locate your Lively Mobile2 on a map using GreatCall Link • Locations you frequently visit • Manage “Just in Case” notes •... -
Page 32: Sending A Test Call To Your Lively Mobile2
“Test Call” feature within MyGreatCall.com. Make sure you have your Lively Mobile2 in-hand before initiating a Test Call so that you can answer when it If you do not have access to MyGreatCall.com, you will be able to provide us with rings. -
Page 33: Sending A Tone To Find A Misplaced Lively Mobile2
Simply use the “Ping My 5Star” feature found on send a distinctive tone to your Lively Mobile2. The “Ping My 5Star” tone will play for a Not only will you be able to use an interactive map to locate your device, you can limited time and then stop. -
Page 34: Just In Case Notes
Just in Case Notes Billing Information “Just in Case Notes” can be used to share a variety of notes for 5Star Agents such as To conveniently help you manage your billing information, you can access MyGreatCall.com future events, names of people you’ll be with, gate codes, locations of a spare key and to update your billing address and credit card information, as well hearing or speech conditions. -
Page 35: Terms And Conditions
Thank you for using our products and services (“Services”). These terms and conditions apply to your use of 5Star Services on your Lively Mobile device. Lively Wearable terms and conditions differ and can be found at https://www.greatcall.com/legal/lively-wearable-terms-conditions. BY USING OUR SERVICES, YOU ARE AGREEING TO THESE TERMS. PLEASE READ THEM CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU, INCLUDING AN ARBITRATION AGREEMENT THAT WAIVES YOUR RIGHT TO A JURY TRIAL, A CLASS ACTION WAIVER, A CHOICE OF LAW PROVISION, AND A FORUM SELECTION CLAUSE. - Page 36 End User acknowledges that except as required by law, it shall acquire no proprietary interest in the number (MDN) or SIM (Subscriber Identity Module) assigned by GreatCall for its use. End User acknowledges that any intellectual property or software in the SIM not provided by GreatCall or End User is the property of the We will only accept requests from you (or from someone we believe is your authorized agent) to activate, cancel, or reactivate your 5Star Service.
- Page 37 5Star You and GreatCall are each waiving important rights. Unless forbidden by law in a particular instance, we each agree as follows: (1) we are not liable for the Service or wireless phone number is used for illegal or improper purposes.
- Page 38 Such content and services may utilize networks and transmission equipment outside the control of GreatCall or the third party providers and GreatCall and the third party providers disclaim liability for any interruption or suspension of such content or service With the exception of subparts (b) and (c) in the paragraph above (prohibiting arbitration on a class or collective basis), if any part of this arbitration provision is provided through the device.
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Page 39: Monthly Charges
30 days of logged calls to 5Star Urgent Response. Authorized contacts may access this information through the GreatCall Link smartphone or web between us, past or present, and may not be amended except in a writing signed by GreatCall. If any part of this agreement is considered invalid, the rest of it app. -
Page 40: Health And Safety Information
A minimum separation of six (6) inches should be maintained between a handheld wireless mobile device and an implantable medical device, such as a pacemaker or implantable cardioverter defibrillator, to avoid potential interference with the device. GreatCall recommends that you read all of the Health and Safety information concerning your Lively Mobile. Persons who have such devices: Visit www.greatcall.com/legal/5star-fcc-compliance... - Page 41 RF Exposure Information(SAR) The SAR limit of USA (FCC) is 1.6 W/kg averaged over one gram of tissue. Device types GCR4 (FCC ID:2ABDK-GCR4) has also been tested against this SAR limit. SAR value reported under this standard during product .certification for use when properly worn on the body is 1.433W/kg with provided accessories.