Troubleshooting Chart - Sharp HT-SB603 Operation Manual

Troubleshooting chart

Many potential problems can be resolved by the owner without
calling a service technician.
If something is wrong with this product, check the following
before calling your authorized SHARP dealer or service center.
General
Symptom
No sound is heard.
The sound from
subwoofer is not
well balanced.
Power turns off
suddenly.
Noise is heard
during playback.
When a button
is pressed, the
sound bar does not
respond.
The power is not
turned on.
3D images and
4K content not
displayed on the
TV.
Background noise
appears when
connecting with
RCA audio output
terminal connection
from a TV-set/
DVD/Blu-ray Disc
Player.
Wireless
connection cannot
be established.
Possible cause
Is the input signal (selection) set
properly?
Is the volume level set to "MIN"?
Is muting activated?
Is HDMI compliant equipment
being used?
Is the HDMI cable connected
correctly?
Connect the HDMI cable correctly
and then perform the reset
procedure. (refer page 20)
Do not connect or disconnect
an HDMI cable while power is
on. This may lead to operation
problems.
Is the subwoofer level set to the
minimum or maximum level?
Is the HDMI cable connected
correctly? Connect the HDMI
cable correctly and then perform
the reset procedure.
Move the speaker away from any
computers or mobile phones.
Set the sound bar to the standby
mode and then turn it back on.
Is the sound bar unplugged?
The protection circuit may be
activated. Unplug and plug in the
power cord again after 5 minutes
or more.
Depending on the TV and Video
component, 3D images and 4K
content may not be displayed.
Check the operation manual of the
respective component.
HDMI cable not support 3D
images and 4K content.
Please change to HDMI/ARC or
headphone terminal from TV-Set/
DVD/Blu-ray Disc Player. This
effect may occur depending on
TV/DVD/Blu-ray Disc Player-
Brand, model and age, and it is
not the sound bar problem.
Check the distance between the
sound bar and subwoofer (less
than 32 feet (10 meters)).
Make sure there is no other
wireless devices near the unit.
Symptom
Wireless
connection cannot
be established.
Remote control
Symptom
The remote control
does not operate
properly.
The sound bar
cannot be turned
on with the remote
control.
NFC / Bluetooth
Symptom
No sound is heard.
Bluetooth sound
is interrupted or
distorted.
NFC-enabled
device cannot
connect to
Bluetooth via NFC
tag.
USB
Symptom
Device cannot be
detected.
Playback does not
start.
E-20
Possible cause
Make sure there is no obstacles
(especially metal) blocking
between the sound bar and
subwoofer.
Manually re-link the sound bar and
subwoofer (refer page 13).
Possible cause
Is the battery polarity correct?
Is the battery dead?
Is the distance or angle incorrect?
Are there any obstructions in front
of the sound bar?
Is there a strong light shining on
the remote sensor?
Is the remote control for another
equipment used simultaneously?
Is the AC power cord of the sound
bar plugged in?
Is the battery inserted?
Possible cause
The unit is too far from the
Bluetooth stereo audio source
device.
The unit is not paired with the
Bluetooth stereo audio source
device.
The unit is too near to a device
that generates electromagnetic
radiation.
There is an obstacle between
the unit and the Bluetooth stereo
audio source device.
Sound bar is not in Bluetooth
pairing mode. Perform "NFC
connection for audio playback".
(Refer page 17.)
Possible cause
There is no MP3/WMA file inside
the device.
The device is not properly plugged
in.
A MTP device is plugged in.
The device contains AAC file only.
A copyright-protected WMA or
false MP3 file is being played
back.