OpenVox UC300-A11EM1 User Manual
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OpenVox UC300-A11EM1 User Manual

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UC Series User Manual
OpenVox Communication Co., Ltd
UC Series User Manual
Version 2.0
1
OpenVox Communication Co. , LTD.
URL: www.openvox.cn

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Summary of Contents for OpenVox UC300-A11EM1

  • Page 1 UC Series User Manual OpenVox Communication Co., Ltd UC Series User Manual Version 2.0 OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 2 Address: 10/F, Building 6-A, Baoneng Science and Technology Industrial Park, Longhua New District, Shenzhen, Guangdong,China 518109 Tel: +86-755-66630978, 82535461, 82535362 Business Contact: sales@openvox.cn Technical Support: support@openvox.cn Business Hours: 09:00-18:00(GMT+8) from Monday to Friday URL: www.openvox.cn Thank You for Choosing OpenVox Products! OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 3: Revision History

    Detail of change Nov. 08, 2017 Apply to the new UI 2.0 version May. 25, 2017 Apply to all UC series IPPBX Dec. 05, 2016 Release notes for 1.1.3,2.4 Jun. 30, 2016 Initial OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 4 Confidentiality Information contained herein is of a highly sensitive nature and is confidential and proprietary to OpenVox Inc. No part may be distributed, reproduced or disclosed orally or in written form to any party other than the direct recipients without the express written consent of OpenVox Inc.

  • Page 5: Table Of Contents

    2.3.6 Remote SMTP ..........................137 2.3.7 Email list ............................138 2.3.8 Email stats ............................139 2.3.9 Vacations ............................140 2.4 Fax ................................141 2.4.1 Virtual Fax ............................141 2.4.2 Fax Master............................145 2.4.3 Fax Clients ............................145 OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 6 2.6.2 System Logs ............................. 157 2.6.3 Asterisk Logs ........................... 158 2.6.4 SIP Logs ............................159 2.6.5 IAX Logs ............................160 2.6.6 DAHDI Logs ............................. 160 2.6.7 FXO Monitor Logs ..........................161 2.6.8 VPN Logs ............................161 OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 7: Overview

    G723.1 G726, G729, GSM, ADPCM, iLBC, H263, H263P, H264, VP8  Support for analog interfaces such as FXS/FXO(PSTN/POTS)  SIP and IAX2 support  Incoming and outgoing routes with support for dial pattern matching OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 8  Fax to email customization  Access control for fax client General  System resources monitor  Backup Restore Validation  Network configurator  Heartbeat Module  Configurable server date, time and timezone OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 9: Model

    OpenVox, and also Cisco, Grandstream, Yealink, Polycom, Snom, Akuvox, Escene, Favil, HTek etc. Soft Phone examples include 3CX, CooCall, Linphone, X-Lite, Zoiper etc.  IAX compatible endpoints, for example, CooFone IP Phones provided by OpenVox and also Zoiper softphone.  Analog Phones and Fax Machines ...

  • Page 10: Web Gui Overview

    Website Login Default IP: 172.16.101.1 Username: admin Password: admin Figure 1-3-1 Login interface 1.4 Web GUI overview The web management interface of the UC series includes three areas: System button area, Menu bar, OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 11: Features

    Below a short description of each one. System Resources: Here shows general information about the system where UC series is running. It allows to check out the history of CPU and Memory usage over the time. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 12 Processes Status: It shows the enabled and disabled processes. Here you can start, stop and restart these processes. Figure 2-1-2 Processes Status Hard Drives: Hard Drives shows the free and used space of the hard drives installed on your server. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 13: Network

    The option “Network Parameters” of the Menu “Network” in UC series series lets us view and configure the network parameters of the server. Navigate to System > Network > Network Parameters to set network parameters according to the installed network environment. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 14: Vpn Server

    1. Navigate to System > Network > VPN Server, switching the Enable and Debug to on and save changes. 2. Download OpenVPN Client Settings. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 15 UC Series User Manual Figure 2-1-6 VPN Server Interface 3. You can set Start IP Addr and End IP Addr, and system will assign IP Address for client automatically. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 16: Vpn Client

    Enable to on and save changes. Then the Server will assign this client an IP address. Figure 2-1-7 VPN Client Interface You are supposed to upload an OpenVPN Client config file downloaded from the VPN server if you chose OpenVPN mode. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 17 UC Series User Manual OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 18: Static Routes

    Protocol (IP) networks for dynamically distributing network configuration parameters, such as IP addresses for interfaces and services. With DHCP, computers/IP phones request IP addresses and networking parameters automatically from UC series WAN/LAN port which saves administrators a lot of time when compared with OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 19 It is the IP of the WINS Server that will be given to Windows machines. Gateway This is the address the server will provide as Gateway. To save changes just click on the button . The service can be started by clicking on OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 20 IP address, the DHCP server will provide it according to the MAC address. All the associations created by the user are shown in a list. Navigate to System > Network > Assign IP Address to Host. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 21 Assign IP Address Item Description Host Name Name that you want to assign to the device IP Address IP Address you want to use for the device MAC Address MAC number of the device OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 22: Security

    The module "Weak Keys" of the menu "Security" lets us identify the keys that are not enough strong for the extensions created in UC series (SIP and IAX2). This module shows all the extensions but you can filter the results by entering a specific extension number or part of it. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 23 The module "TLS Settings" of the menu "Security" implement greatly enhances the security. It's also rather confusing to get it working, and create or add a certificate on the asterisk server. There are three Client Methods for us to choose, it configures the clients to use TLS. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 24 We must create or add a certificate on the asterisk server. Creating a server key - We need to create a digital key for our server, and the key.pem is your server key. The key.pem file is your server key and OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 25: Firewall Rules

    To use this module the firewall must be enabled with the rules that appear by default. It can be done by clicking on "Activate Firewall" button. Once the firewall is enabled, you can create, delete, edit, disable and reorder the iptables rules. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 26 The form can vary depending on the parameters you select for Traffic and Protocol. Figure 2-1-20 Add a new rules interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 27 You can modify the order of the rules by clicking on the blue arrows in the column Order. If you click on the up arrow of a rule, this rule will go up one position and the one which was in that OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 28 "Firewall Rules". These ports can be from the protocols TCP, UDP, ICMP and IP. This module shows a list of all the existing ports and the results can be filtered by name and protocol. Figure 2-1-22 Define Ports interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 29 To edit a port, click on the "View" link corresponding to the port you want to modify and then click on "Edit" button. A form will appear with the parameters of the port ready to be modified. Delete a port OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 30 Retry” limitation. “Ban Time” is the time in seconds the IPPBX system will block the IP which exceeds max retry. These settings don’t take effect on any allowed addresses. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 31: User Permission

    The option “Users” allows creating and modifying users who will have access to the UC series Web Interface. You can login by SIP extension / password to check out. Navigate to System > Users > Users to create new users. Figure 2-1-25 Users Interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 32 The option “Groups” allows you to create and modify all groups that will have access to the UC series Web Interface. There are 3 default groups of users as follows:  Administrator  Operator  Extension OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 33 Shutdown Operator Panel Flash Operator Panel Voicemails Asterisk Recording Interface Virtual Fax List New Virtual Fax Reports CDR Report Channels Usage Billing Rates Billing Report Destination Distribution Trunk Configuration Extras SugarCRM Calling Cards OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 34 “Save Selected as Accessible” button. Follow this procedure: Step1 Go to System > Users > Group Permissions, click to select one of groups: Administrator, Operator and Extension. Then click the button OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 35: Storage

    2.1.5 Storage 2.1.5.1 Storage Devices The option "Storage" of the menu "Storage" allows you to format your TF/SD card and set the default storage device. Figure 2-1-30 Storage Devices Interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 36: Maintenance

    The option "Firmware Update" of the menu "Maintenance" allows you to update the firmware version by uploading firmware file you download from the official website as well as update firmware online. Figure 2-1-32 Firmware Update OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 37 To enable auto backup, navigate to System > Maintenance > Backup & Restore > Auto Backup, change the disable option to the frequency you want . There are three media you could select to back up your config file : SD Card, FTP and CIFS. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 38 This option allows for the rebooting and resetting of the IP-PBX series. Upon choosing whichever of the two options, you will be prompted to confirm the action. Navigate to System > Maintenance > Reboot&Reset. Figure 2-1-34 Reboot & Reset Interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 39 By default, the SSH port is 13505. Generally, it is recommended that the SSH be disabled. To enable SSH, enter the developer mode, navigate to System > Maintenance > Login Settings > SSH Settings, switching the enable to the on. Figure 2-1-36 SSH Settings interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 40: Tool Kit

    RTP flows, protocol analysis and so on. Figure 2-1-37 Capture interface 2.1.7.2 Port Monitor The UC series also supplied port monitor module for user to monitor and record the port steam. Figure 2-1-38 Port Monitor interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 41: Preference

    The option “Language” of the Menu “Preferences” in UC series lets us configure the language for the UC series Web Interface. Select the language from the list and click on the “save” button. You can also download or upload languages you need. Figure 2-1-40 Language setting OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 42 2.1.8.3 Currency The option "Currency" of the menu "Preferences" lets us change the currency for Reports in UC series Web Interface. Select a currency from the available options and click on the button. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 43 UC Series User Manual Figure 2-1-42 Currency Setting interface 2.1.8.4 About Navigate to System >About, lets us view some information of UC series about firmware version and other useful information. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 44: Pbx

    2.2 PBX The Menu “PBX” lets us configure extensions, trunks, routes, dialplan, queues, IVR and so on for UC series. In this menu, we can observe that we have different options for configuration. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 45: Extensions

    However, you could also create two or more extensions and assign each extension to a different line button. Figure 2-2-1 Add an Extension interface Click one of extensions number and edit it: OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 46 Set to No if the device will always be internal. Endpoint port number to use, usually 5060. Some 2 ports devices such as ATA may used 5061 for Port the second port. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 47 Allow specified codecs, the available codecs are on the left options bar and the selected on the Allow right. Dial How to dial device, this should not be changed unless you know what you are doing. Accountcode Accountcode for this device. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 48 When set to Intercom, calls to this extension/user from other internal users act as if they were Answer intercom calls meaning they will be auto-answered if the endpoint supports this feature and the OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 49 Recording of outbound calls from external sources. External Calls Inbound Recording of calls received from other extensions on the system. Internal Calls Outbound Recording of calls made to other extensions on the system. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 50 Menu options below are available during your personal voicemail greeting playback. Use When Check both to use at all times. Voicemail Uncheck to play a deep after your personal voicemail greeting. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 51 UC series. This makes it easy the migration of data. To download a CSV file with all the extensions created in UC series, click on the button and save the file into your local hard drive. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 52: Ring Groups

    You may select different ring group for each of the incoming trunk or you may nominate the same group for all the trunks, in which case you will only need to define only one ring group. The ring group screen is illustrated below: Figure 2-2-3 Ring groups interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 53 When checked, agents who are on an occupied phone will skipped as if the line were returning busy. This means that call waiting or multi-line phones will not be presented with the call and in the various hunt style ring strategies, the next agent will be attempted. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 54 Follow Me can also be used to divert calls to another extension without ringing the primary extension. Select the PBX -> PBX Configuration -> Follow Me. You will be presented with the following screen: OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 55 UC Series User Manual Figure 2-2-4 Follow Me interface Select the extensions that you want to define. Figure 2-2-5 Follow Me User interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 56 Alert Info You can optionally include an Alert Info which can create distinctive ring on SIP phones. Advanced Enable this if you’re calling external numbers that need confirmation, eg, a mobile Confirm Calls OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 57 The "Endpoint Configurator" module enables automatic remote configuration of supported endpoints. With this module, the UC series administrator can point supported endpoints to the UC series as their telephony server. Figure 2-2-6 Endpoint Configurator interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 58: Interface Description

    Cancel button. Endpoint configuration toolbar button Clicking on this button will start applying the configuration for all selected endpoints (all endpoints for which the checkbox is set). When applying the configuration, the toolbar will OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 59: Trunks

    VOIP phone system using a network connection), and with FXO cards (cards that are installed in your computer and allow you to connect a standard telephone line). OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 60 Endpoint port number to use, usually 5060. Some 2 ports devices such as ATA may used 5061 for the second port. Register String Most VoIP providers require your system to REGISTER with theirs. Enter the registration line OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 61 Specifies how to handle connections with peers. Default no (authenticate all connections). Dtmfmode The DTMF signaling mode used by this device, usually rfc2833 for most phone. Trustrpid Whether Asterisk should trust the RPID settings from this device. Usually should be yes for OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 62 Normally the next trunk is only tried upon a trunk being ‘Congested’ in some form, or Continue if Busy unavailable. Checking this box will force a failed call to always continue to the next configured trunk or destination even when the channel reports BUSY or INVALID NUMBER. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 63 EMERGENCY Route with an EMERGENCY CID defined for the extension/device. Intra-Company Routes will always transmit an extension’s internal number and name. Maximum Channels Controls the maximum number of outbound channels (simultaneous calls) that can be OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 64 Password (secret) configured for the device. Should be alphanumeric with at least 2 letters and numbers to keep secure. Port Endpoint port number to use, usually 5060. Some 2 ports devices such as ATA may used OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 65 Frequency in seconds to send qualify messages to the endpoint. NAT seting, see Asterisk documentation for details. Yes usually works for both internal and external devices. Set to No if the device will always be internal. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 66 Normally the next trunk is only tried upon a trunk being ‘Congested’ in some form, or Continue if Busy unavailable. Checking this box will force a failed call to always continue to the next configured trunk or destination even when the channel reports BUSY or INVALID NUMBER. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 67 CIDs defined for extensions/users are transmitted. Remove CNAM: this will remove CNAM from any CID sent out this trunk Force Trunk CID: Always use the CID defined for this trunk except if part of any OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 68: Call Control

    The Inbound Routes module is used to tell your system what to do with calls that come into your system on any trunk that has the "context=from-trunk" parameter in the PEER details. Figure 2-2-12 Add incoming Route interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 69 Allows you to set the language for this DID. Fax Detect Attempt to detect faxes on this DID.  No: No attempts are made to auto-determine the call type; all calls sent to OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 70: Outbound Routes

    Figure 2-2-13 Outbound Routes interface Table2-2-10 Definition of Outbound Routes Item Definition Basic Route Name Name of this route. Should be used to describe what type of calls this route matches (for example, 'local' or 'longdistance'). OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 71 4 columns of patterns in the same order as in the GUI. You can also supply headers: prepend, prefix, match pattern and callerid in the first row. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 72 You can also choose to blacklist any blocked or unknown calls. When a number is blacklisted, any calls that are received by the system with that number in the Caller ID field will be routed to a disconnect recording. Figure 2-2-14 Blacklist interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 73 While both of these modules relate to call flow, Call Flow Control is designed to be a manual switch, while a Time Condition is designed to be a scheduled, automatic switch. Figure 2-2-15 Call flow control interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 74: Time Conditions

    2.2.3.5 Time Conditions You can create various time conditions and use these time conditions in conjunction with your Inbound Route to individualise each of the incoming trunk’s behavior. Figure 2-2-16 Time Conditions interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 75 PIN Set group. So, if you want to allow more than one PIN Set group to make a certain type of call, just create a duplicate Outbound Route and assign the second Outbound Route to a different PIN Set Group. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 76 Each channel can be mapped to the same phone number if you want all calls on the analog lines to go to the same destination. This would be a common scenario if you have multiple POTS lines that are on a hunt group from your provider. Figure 2-2-19 Add FXO Channel interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 77: Call Features

    IVR, or it will become too confusing to navigate. It is better to only include a few options at a single menu level, and route callers to a sub-menu for more choices. Figure 2-2-20 IVR interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 78 IVR called in the call path but not immediately before this. Invalid Recording Prompt to be played before sending the caller to an alternate destination due to the caller pressing 0 or receiving the maximum amount of invalid/unmatched responses (as OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 79 Queues module is used to create an extension number that your users can dial in order to ring multiple extensions at the same time. It also creates a destination to which you can send calls that will ring those multiple extensions. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 80 The password is only used when logging in with the legacy queue no* code. When using the toggle codes, you must use the Restrict Dynamic Agents option in conjunction with the Dynamic Members list to control access. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 81 When set to Yes, members not listed will be DENIED ACCESS to the queue. When set to ‘Call as Dialed’ the queue will call an extension just as if the queue were another Agent OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 82 WARNING: When using the settings that set the 'ringinuse=no' flag, there is a NEGATIVE side effect. An agent who transfers a queue call will remain unavailable by any queue until that OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 83 Wrap-Up-Time After a successful call, how many seconds to wait before sending a potentially free agent OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 84 Loose Same as No except Callers will be admitted if there are paused agents who could become available. Leave Empty Determines if callers should be exited prematurely from the queue in situations where it appears no one is currently available to take the call. The options include: OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 85 This would restrict agents to extensions 2000-4999. Or ^([0-9]+)$ would allow any number of any length, but restrict the * key. WARNING: make sure you understand what you are doing or otherwise leave this blank! OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 86 Callers with a higher number will be placed in front of priority zero callers. Queue priorities are often used when providing service level agreements (SLAs). Figure 2-2-22 Queue Priorities interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 87 A number to associate this code to the external number to dial The next screenshot shows this coniguration: To dial this speed dial number, we dial *088, where *0 is to access the speed dial system's feature OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 88 When you choose the DISA option to call a number, you will be greeted with “Please enter your password followed by the pound key” and after entering your password, you will then get a dial tone. You may start dialing the telephone number. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 89 The option "Internal Conference" in UC series allows creating and managing conferences at any time. Here you can see all the current conferences. Use the filter to find past and future conferences. Figure 2-2-25 Conference interface Creating a new Conference OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 90 This number identifies the conference and you can change it if Number you want but make sure it is not being used by another conference. Max Participants The number of users that can participate in the conference simultaneously. Invite a participant OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 91 For example, you could create a Conference that will allow your local phones to dial 800, and then enter into a conference call. Figure 2-2-27 Conferences interface Table 2-2-22 Definition of add Conference OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 92 Your PBX will in turn call your mobile and reconnect you relieving you of the cost of the lengthy Mobile phone call that you will otherwise be up for. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 93 Let’s take this step by step. 1. Setup DISA a. DISA name: MyMobile b. Response Timeout:10 c. Digit Timeout:5 d. Caller ID:0400123456 (My Mobile Number) e. Context: from-internal Figure 2-2-28 Set on DISA Click Save button. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 94 Figure 2-2-29 Callback interface Click Save button 3. Inbound Routes a. Description: Callback-MyMobile b. DID Number:61247324100 (My DID number) c. Caller ID Number: 0400123456 (My mobile Number) d. Set Destination to: Callback – MyMobile OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 95: Parking Lot

    Optional: Enter the number to dial for the callback. Leave this blank to just dial the incoming CallerID Number. Delay Before Optional: Enter the number of seconds the system should Callback wait before calling back. 2.2.4.7 Parking Lot OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 96 Voicemail Blasting module is used to create a group of users and assign a number to the group. A user can dial this number to leave a voicemail message for the group. All members of the group will receive the message in their voicemail boxes. Figure 2-2-31 Voicemail Blasting interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 97: Paging And Intercom

    Alternatively, you could set up page groups with different extension numbers for each department in the office, i.e. 100 for sales, 110 for service, and so on. Figure 2-2-32 Paging and Intercom interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 98: Voice Prompts

    (such as the console extension if configured).Intercom mode is currently disabled, it can be enabled in the Feature Codes Panel. 2.2.5 Voice Prompts 2.2.5.1 Languages The Languages module is used to allow calls to be routed to localized or alternate language recordings. Figure 2-2-33 Languages interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 99 IVR before a caller is asked to make a selection. Or, you might record a recording called "Holiday Message" and then use that message in an Announcement. You would then route incoming calls to the Announcement or IVR using the Inbound Routes Module. Figure 2-2-34 System Recordings interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 100 A caller could reach that message by pressing the number 2 from the company's main menu. After hearing the message, the call might be routed back to the company's main menu and allowed to make another selection. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 101 When not checked, the channel is answered followed by a 1 second delay. When using an announcement from an IVR or other sources that have already answered the channel, that 1 second delay may not be desired. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 102 Number or Message or tone to be played if trunk reports Number or Address Incomplete. Usually this Address means that the number you have dialed is to short. Default message is:"The number you OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 103: Settings

    MP3 files to WAV files. If you do not have mpg123 installed, you can set the parameter: Convert Music Files to WAV to false in Advanced Settings. Figure 2-2-37 Music on Hold Interface 2.2.6 Settings 2.2.6.1 Analog Settings OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 104 Min flash time Min flash time.(in milliseconds). Max flash time Max flash time.(in milliseconds). “#”as Ending Dial Turn on/off Ending Dial Key. Hang up on polarity Turn on/off Hangup on polarity switch switch OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 105 Figure 2-2-40 Fax Table 2-2-31 Definition of Fax Options Definition Maximum Transmission Rate maximum transmission rate Set the Minimum Transmission Rate minimum transmission rate Set the Enable/disable T.30 ECM (error correction mode) by default. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 106 How long we will waiting before sending the CID on the sending CID channel. (in milliseconds). Sending polarity Send polarity reversal before sending the CID on the reversal(DTMF Only) channel. Start code(DTMF Only) Start code. Stop code(DTMF Only) Stop code. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 107 UC Series User Manual Figure 2-2-42 CallerID Detection Table 2-2-33 Instruction of CallerID detect Options Definition Use Callerid Turn on/off callerid detect function Hide Callerid Turn on/off callerid detect function Figure 2-2-43 Country OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 108 Range:-20 dBm0 to -40 dBm0, default: 20(-20 dBm0), all values are framesize understood to be negative. Tx threshold Range:-20 dBm0 to -40 dBm0, default: 20(-20 dBm0), all values are understood to be negative. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 109: Sip Settings

    Asterisk NAT setting: yes = Always ignore info and assume NAT no = Use NAT mode only according to RFC3581 never = Never attempt NAT mode or RFC3581 route = Assume NAT, don't send rport OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 110 (must rtptimeout). Asterisk: rtpkeepalive. Send keepalives stream keep nat open during periods where may flowing (like hold). RTP Port Ranges Asterisk: rtpstart. The starting RTP port range. Asterisk: rtpend. The ending RTP port range. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 111 Registration Times Asterisk: minexpiry. Minimum length of registrations/subscriptions. Asterisk: maxepiry. Maximum allowed time of incoming registrations Asterisk: defaultexpiry. Default length of incoming and outgoing registrations. Figure 2-2-49 Codec Table 2-2-40 Instruction of Codec Options Definition OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 112 Control whether subscriptions already INUSE get sent RINGING when another call is sent. Notify Ringing Useful when using BLF. Control whether subscriptions INUSE get sent ONHOLD when call is placed on hold. Useful Notify Hold when using BLF. Figure 2-2-51 Advanced Settings OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 113 The SIP channel can accept jitter, thus a jitterbuffer on the receive SIP side will be used only if it is forced and enabled. An example is if receiving from a jittery channel OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 114 They should be entered as: [setting] = [value]in the boxes below. Click the Add Field box to add additional fields. Blank boxes will be deleted when submitted. 2.2.6.3 IAX2 Settings Figure 2-2-52 Audio Codecs OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 115 Audio Check the desired codecs, all others will be disabled unless explicitly enabled in a device or trunks Codecs configuration. Drag to re-order. Figure 2-2-53 Jitter Buffer Settings OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 116 Jitter Buffer audio - outbound will be dejittered by at other end. Figure 2-2-54 Advanced General Settings Table 2-2-45 Advanced General Settings OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 117 Call Forwarding. It can also be used to set a Code that can be used to enter into an Echo Test, to hear your extension number, or to hear the time of day. Figure 2-2-55 Feature code admin interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 118 Feature Code Admin destinations. For upgrade compatibility, if you previously had configured such a destination, it will still work but the Feature Code short cuts select list is not longer provided. Figure 2-2-56 Misc Destinations interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 119 When you route a call to this destination, it will be as if the caller dialed this number from an internal phone. 2.2.6.6 Manager User Figure 2-2-57 Manager User interface Table 2-2-47 Definition of Manager User OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 120 Definition Debug Enable PHPAGI debugging. Error handler Use internal error handler. Email where the errors will be sent Email where the errors will be sent. Hostname of the server Hostname of the server OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 121: Recording

    The option "Voicemail" of the Menu “Recordings” in UC series lets us view a list with details of the voicemails for the extension of the logged user. Figure 2-2-60 Voicemails interface The report will change depending on the values of the filter: OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 122 To delete a voicemail, just select the voicemail from the list and click on "Delete" button. 2.2.7.3 VoiceMails Admin The option "Voicemail Admin" of the Menu “Recordings” lets us view or modify some voicemail configuration. Figure 2-2-61 Voicemails Admin interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 123: Tools

    The receptionist can also see the busy extensions, the elapsed time and the caller ID. Figure 2-2-62 Operator Panel interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 124 In addition, each busy extension shows the external phone number or internal extension with which it is holding a conversation at the moment –Extension 215 talking with Extension 217. Figure 2-2-63 Flash Operator Panel interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 125 To register the extensions used for WebRTC please follow the steps below: Step 1: Create a SIP Extension To create a extension, navigate to PBX > Extensions > Extensions. Click on “Add” button to add a new sip extension. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 126 SIP extensions that can use IP phones or softphone to register so must be treated differently. There are some options that are supposed to be changed of extensions as follows: Besides, some configurations on the sip settings page are as follows: OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 127 For more advanced WebRTC settings please refer to the WebRTC manual. 2.2.8.4 Asterisk-Cli The option “Asterisk-Cli” of the Menu “Tools” in UC series lets us execute Asterisk commands. Figure 2-2-64 Asterisk-Cli interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 128 The module "Asterisk File Editor" of the Menu "Tools" in UC series lets us edit easily the configuration files of UC series, while you have to enter the developer mode before use it. The path of the files you can modify is /etc/asterisk/. Figure 2-2-65 Asterisk File Editor interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 129 You can find a file by entering the name in the filter field. To edit the file, click on the name to go to the edit mode. Click on "Save" button to save changes and "Reload Asterisk" if necessary. Figure 2-2-66 Editing a file interface Creating a file OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 130 ".wav" or ".gsm". Write the message you want to transform, select the output format and click on "Generate Audio File" button. Automatically you will be asked to save the file in a location of your hard drive. Figure 2-2-68 Text to Wav interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 131: Email

    Figure 2-3-1 Domains Interface Create Domain To add a domain, click on the button. A form will be shown where you will input the name of the new domain. Delete a Domain OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 132: Accounts

    Select a domain to see the existing accounts. Figure 2-3-2 Account information View, Edit and Delete Clicking on the name of the account will bring us to a screen that shows the data of the account. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 133 The maximum space that this email account can use for the storage of emails on the server. Quota The space is measured in kilobytes, so please be aware of this when the quota amounts are assigned for each user. Password The password of the email account OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 134: Relay

    The networks should be inputted as IP/MASK. For example: 127.0.0.1/32 Figure 2-3-3 Relay Interface 2.3.4 Webmail The option “Webmail” of the Menu “Email” in UC series lets us check the emails of the configured domains. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 135: Antispam

    Enter the username and password of the email account, and click on the “Login” button. Figure 2-3-5 Webmail Interface 2.3.5 Antispam The option "Antispam" from "Email" allows configuring the level of acceptation of emails that are not "Spam". OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 136 Spam Capture: Activate "Sieve" service to send all Spam to the "Spam folder" per each email account. Activate action to remove Spams per email account and remove older emails given a specific time. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 137: Remote Smtp

    The Module Remote SMTP allows adding a SMTP Server generally used to send messages from a mail client of a different mail server. The fields to configure a Remote SMTP Server are: Figure 2-3-7 Remote SMTP OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 138: Email List

    List Settings such as the domain (you should have at least one domain created in UC series ), the name of the list, the administrator and password. When finish click on button (The administrator will receive an email with the password of the list) OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 139: Email Stats

    2.3.8 Email stats The module "Email Stats" shows statistic graphics of the quantity of incoming emails. The message "Nothing to show yet" means that UC series doesn't have the enough information to show these statistics. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 140: Vacations

    UC Series User Manual Figure 2-3-10 Email Status interface 2.3.9 Vacations The "Vacations" module sends automatic replies while you are not available. This module can be used for example:  holiday  lunch  weekends OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 141: Fax

    The option “Virtual Fax List” of the Menu “FAX” in UC series lets us verify the list of all the virtual faxes, including the status of each one. Figure 2-4-1 Virtual Fax List interface Also, clicking on the virtual fax's name displays its information: OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 142 The option “New Virtual Fax” from the Menu “FAX” in UC series lets us create a new virtual fax. You should have previously created an IAX extension in "PBX => Extensions =>Add IAX2 Extension". OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 143 (these are the mandatory fields). After this information is added, click on the button to save the virtual fax. 2.4.1.3 Send Fax The option "Send Fax" of the menu "Fax" in UC series allows sending faxes to one or more numbers. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 144 Here you can enter the text you want to send and click on button. Figure 2-4-3 Send fax with text information Also, you can send files in the format .pdf, .tiff and .txt Figure 2-4-4 Send fax with File Upload OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 145: Fax Master

    Figure 2-4-6 Fax Master Interface 2.4.3 Fax Clients The option "Fax Clients" of the Menu "FAX" in UC series lets us input the IPs that have permission to send faxes through UC series. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 146: Fax Viewer

    Faxes. You can download the faxes if you click on the name of the file. Figure 2-4-8 Fax Viewer interface By the default all the files are shown, but you can filter according to company name, company fax, fax date or type fax. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 147: Email Template

    Figure 2-4-10 Fax Template interface To edit the parameters, click on "Edit Parameters" button. Below an explanation of the editable fields: Table 2-4-1 Definition of Email Template Item Description OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 148: Reports

    You can download this list in different format files such as CSV, XLS and PDF. Figure 2-5-1 CDR Report interface 2.5.2 Channels Usage The option "Channels Usage" of the menu "Reports" in UC series lets us view graphically the number of simultaneous calls for each channel. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 149: Billing

    The “Destination Distribution” option of the “Billing” Menu in UC series lets us view graphically the distribution of the outgoing calls grouped by rate. The graph will change depending on the values of the filter: Figure 2-5-3 Destination Distribution interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 150 To edit or delete a rate, click on the "View" link from the list Figure 2-5-5 View Rate interface Create a new Rate You can create a new rate by clicking on button. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 151 Select the trunk that will apply for the rate. Make sure the trunk you want to Trunk use is enabled. To check this, go to "Billing Setup" module. Click button to import a file into the system. OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 152: Billing Report

    Destination Number Dst. Channel Channel Destination (Example: DAHDI/1) Account Code Code of account extension Duration Duration in seconds of calls Cost Cost of call Summary Cost Sum of all calls by cost field OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 153: Graphic Report

    Figure 2-5-10 Graphic report interface To see the information of a specific extension, select "Extension (Number)" and then click on the link "Here". In the pop-up window, choose the phone number and then click on "Show button". OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 154: Summary

    You can see the number of incoming and outgoing calls, the duration of the calls, the caller id and the dialing number. Use the filter to find an extension or user. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
  • Page 155 UC Series User Manual Figure 2-5-13 Summary interface Click on "View" to see more information of an extension. Figure 2-5-14 View extension info OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 156: Missed Calls

    The option "Logs" of the "Reports" module allows visualizing the content of logs for monitoring the events. You can filter the results by date or strings that are in the content of the logs. 2.6.1 Logs Settings OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 157: System Logs

    UC Series User Manual Figure 2-6-1 Logs Settings interface 2.6.2 System Logs OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 158: Asterisk Logs

    UC Series User Manual Figure 2-6-2 System Logs interface 2.6.3 Asterisk Logs Figure 2- Asterisk logs interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 159: Sip Logs

    Column Description Date The date of the event. Type The type of the event. Source Where the event comes from. Message The description of the event. 2.6.4 SIP Logs Figure 2- SIP logs interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 160: Iax Logs

    UC Series User Manual 2.6.5 IAX Logs Figure 2- IAX logs interface 2.6.6 DAHDI Logs Figure 2- DAHDI logs interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

  • Page 161: Fxo Monitor Logs

    UC Series User Manual 2.6.7 FXO Monitor Logs Figure 2- FXO Monitor logs interface 2.6.8 VPN Logs Figure 2- VPN logs interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...

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