LG HX966TZ Service Manual page 33

DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-5. Remote Control Not Working
Does the unit respond to
buttons on the front of the unit?
YES
Does the remote control
any component?
YES
Have the batteries
been changed?
YES
Is the remote working at all?
YES
Does any remote
work the unit?
YES
Does the customer want to
program their remote?
If the buttons on the front of the unit do not respond,
NO
determine if the product has locked up or if the unit will not turn on.
The problem is not the remote control. Make sure the remote control is
the remote that goes with that particular model.
Determine which product the remote is not working.
The customer may need to press the appropriate mode button
NO
to make the remote operate another component. The remote may
even need to be programmed to the other component,
especially if the batteries were just changed.
NO
Make sure the batteries are new and fresh.
The batteries do not need to come from a "spare" battery drawer.
If the remote does not work anything, then walk the customer
through a remote drain. Remove the batteries from the remote control.
NO
Then press and hold any button down for a minute.
This will drain the power out of the remote and reset it.
Universal remotes will have to be reprogrammed.
If another remote works the unit, then follow
NO
the procedure to FOC the customer a new remote.
If two remotes do not work the unit, the unit will need service.
Please refer to the OM for instructions on how to
program remote to TV. Customer wants to program a remote
NO
other than Zenith or LG, the customer will need to contact
the manufacturer of the remote control. Codes do not work,
2-20
Ask the customer to change batteries.
Do not mix used and new batteries.
remote is not compatible.