Customer Information; Procedure - Chevrolet Traverse 2018 Owner's Manual

Customer
Information

Customer Information

Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 381
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 383
Customer Assistance for Text
Telephone (TTY) Users . . . . . 384
Online Owner Center . . . . . . . . . 384
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 385
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 385
Scheduling Service
Appointments . . . . . . . . . . . . . . . 387
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 387
Collision Damage Repair . . . . . 388
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 390
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 391
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 391
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 392
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 392
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 393
Event Data Recorders . . . . . . . . 393
OnStar . . . . . . . . . . . . . . . . . . . . . . . 394
Infotainment System . . . . . . . . . . 394
Customer Information
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
381