Customer Information; Reporting Safety Defects; Customer Satisfaction Procedure - Chevrolet Silverado 1500 2023 Owner's Manual

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Customer Information

Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 430
Customer Assistance Offices . . . . . . . . . . . 432
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 432
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 432
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433
Roadside Assistance Program . . . . . . . . . . 433
Scheduling Service Appointments . . . . . 434
Courtesy Transportation Program . . . . . 435
Collision Damage Repair . . . . . . . . . . . . . . . 436
Publication Ordering Information . . . . . . 437
Radio Frequency Statement . . . . . . . . . . . 438

Reporting Safety Defects

Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 438
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 438
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 439
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 439
Event Data Recorders . . . . . . . . . . . . . . . . . 440
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440
Infotainment System . . . . . . . . . . . . . . . . . 440
Customer Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).