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User's Manual Projector 8965WUSS Thank you for purchasing this product. Please read this manual before using the product. Store it for future reference. 8965WUSS-user-manual-00...
INDEX Warning, Notices and Safety Instructions OSD menu tree Projector parts and functions OSD description Front view Image LED Indicator Display Mode Brightness Rear view Projector keypad Contrast I/O Port (Input / Output) Computer Auto Image Bottom view Advanced Remote control Color Manager Settings 1 Range of effective remote control signal reception...
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Communication settings RS-232 communication Connection Command control via the network Connection Communication port Command control settings Communication command table PJLink command Projection distance vs projection size table Copyright information Copyright Trademark Warranty and after-service English-3...
Warning, Notices and Safety Instructions Warning, Notices and Safety Instructions Notice This product is intended for the adults who have the ability to operate this machine. Please write down your projector model number and serial number and keep the information for maintenance purposes in the future.
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Warning, Notices and Safety Instructions The user will be required to correct the interference at his own expense. Caution: Changes or modifications not expressly approved by the manufacturer void the user’s authority to operate the equipment. CAN ICES-3(A) / NMB-3(A) Information for users applicable in European Union countries Disposal of Old Equipment and Batteries Only for European Union and countries with recycling systems The above mark is in compliance with the Waste Electrical and Electronic Equipment Directive...
Warning, Notices and Safety Instructions Electric shock To protect your projector, avoid turning on the projector during lightning storms and unplug it from the wall outlet. This will prevent sudden electrical surges caused by the lightning from damaging the projector. Do not overload wall outlets/extension cords Pay attention to the current load of the outlet and cord you are using to prevent fire or electrical shock.
Warning, Notices and Safety Instructions Please install the projector on an even and stable surface Avoid placing the projector on unstable cart, tripod, table and so forth to prevent the projector from falling, becoming damaged or causing injuries. Servicing Should you encounter problem with the projector, please seek assistance from your local dealer or qualified service personnel.
Warning, Notices and Safety Instructions Power cord Don't place the projector where the cord can be walked on. This may result in fraying or damage to the power cord, especially at the plug and the point of connection between the power cord and the projector.
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Warning, Notices and Safety Instructions ENGLISH FRANÇAIS DEUTSCH ESPAÑOL PORTUGUÊS Descriptions of the Les descriptions de ces Beschreibungen der am Descripciones de los Descrições dos símbolos symbols displayed on the symboles sont affichées Projektor angezeigten símbolos mostrados en el apresentados no projector projector sur le projecteur Symbole...
Warning, Notices and Safety Instructions Notices you should read prior to the installation of the projector Take frequent breaks to let your eyes rest Prolonged viewing of the projector screen could strain your eyes. Please be sure to rest your eyes adequately.
Warning, Notices and Safety Instructions Description: The regulation of temperature inside the projector by the cooling fan is automatic. And as such, the sound of cooling fan changing its operating speed does not imply that a problem has occurred with the projector. Positioning precautions This projector can be installed 360°...
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Warning, Notices and Safety Instructions Caution for 3D • Don't let children view the 3D by themselves , please always be accompanied by an adult. • Although more than six years old can view the 3D. But children may not tell you if they are feeling unwell when viewing 3D content, so always be sure to check with the child.
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Warning, Notices and Safety Instructions LASER WARNING This symbol indicates that there is a potential hazard of eye exposure to laser radiation unless the instructions are closely followed. CLASS 3R LASER PRODUCT This Laser Product is designated as Class 3R during all procedures of operation. LASER LIGHT - AVOID DIRECT EYE EXPOSURE.
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Warning, Notices and Safety Instructions Product labels Below drawing show the label's location. a. Serial No. b. MAC Label English-14...
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Warning, Notices and Safety Instructions Warning, Notices and Safety Instructions a. Hazard Warning Symbol b. Aperture Label c. Certification Statement Label d. Explanatory Label English-15...
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This machine has interlock switches to protect the laser light leakage. Switch will power-off the system when the Top cover is opened. Note: The Dukane model described in this document is manufactured by Hitachi and uses the same firmware, software programs, control code, and accessory parts.
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Projector parts and functions Projector parts and functions Front view 1. LENS SHIFT 6. LED Indicator Adjust the projected image position. 7. Projector keypad 2. Ventilation outlet 8. Ventilation inlet The hot air generated inside the projector The internal cooling fan draws cool is dispersed through the ventilation slot.
Projector parts and functions Rear view 1. I/O port 5. Speaker 2. Power inlet 6. Ventilation outlet 3. Infrared sensor 7. Kensington lock ® 4. Security bar Projector keypad 6. ENTER 1. ▲ / Press to select items in the menu or Use this button to make your selection confirm the settings you have changed.
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Projector parts and functions I/O Port (Input / Output) 12. AC 1. HDMI 1 (Digital audio/video connector) Connect to HDMI or DVI source. Connect a POWER cable. 2. RJ45 13. RS-232C (9-pin D-sub socket) (Cross cable) Connect a LAN cable from Ethernet. Connect your PC or system control 3.
Projector parts and functions Bottom view 135.0 135.0 English-20...
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Remote control Remote control 1. IR transmitter 2. ON This button is used to turn on the projector. 3. PC Displays the VGA (COMPTER IN) / BNC (R/B/G/H/V) source selection (toggle). 4. HDMI Displays the HDMI 1/HDMI 2/DVI source selection (toggle). 5.
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Remote control 17. Source Select input source. Forward in set increments for MHL. Combo key function for Remote Control ID 33. Volume / 1 settings (Press ID button + Number for 3 Displays the Volume setting bar. seconds). Number for Remote ID setting used. 18.
Remote control Range of effective remote control signal reception The diagram below illustrates the range of effective remote control signal reception (Unused new battery). Note: Avoid placing the remote control at places of high temperature or humidity as it could cause the remote control to malfunction.
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Remote control Note: Do not recharge, short circuit, solder or disassemble a battery. Note: Be sure to insert the batteries in the corresponding orientations to match the polarities. Note: Do not mix new battery with used one as it would shorten the life of new one or cause leakage.
Projector installation Projector installation Throw distance Throw Distance (TD) = Screen Width (W) x Throw Ratio (TR) Projector offers the following throw ratios: • 1.15~1.9 : 1, 36.7~201.9inch Modes of installation • Install the projector in an environment from 0°C (32°F) to 40°C (104°F). The projector should be kept away from sources of heat and / or ventilation openings of air conditioner.
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Projector installation Ceiling Rear + Ceiling Refer to Page 42 : “Ceiling” Refer to Page 43 : “Rear + Ceiling” Advantage: does not occupy floor space does not Advantage: the projector is completely hidden draw attention to it. from plain view this setup usually Eliminates the possibility that offers better reduction of ambient someone would accidentally move...
Projector installation Horizontal and vertical lens shift In addition to using the adjustable feet to adjust projection angle, you can also use the Lens Shift function to adjust the projected picture. Lens shift 1. Turn the VERTICAL adjuster fully counter clockwise. Then turn it clockwise and adjust the vertical lens position upward.
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Projector installation Note for adjusting the lens shift 1. You can feel the rotational resistance of the lens adjuster increasing if the lens shift exceed its range. Do not turn the lens adjuster further. If the lens adjuster is turned excessively, it runs idle by a clutch mechanism inside the adjuster.
Projector installation Moving the lens vertically The distance of vertical lens movement is 12% of the screen height directions (The offset range is about 63% to 75%). For instance, if you are using a 2.15m × 1.35m (100”) screen, you will be able to move the picture upwards no more than 13.5cm(10%) and downwards no more than 2.7cm(2%) from default position.
Projector installation Connecting the projector HDMI / MHL / DVI connection Signals from picture source offer the best projection picture quality when sent through HDMI/DVI. Therefore, try to use input devices with HDMI/DVI output as the source of picture. English-30...
Projector installation RGB connection Connect your PC or other devices with RGB output to the RGB input connectors (COMPUTER (in OSD we say VGA)) on the projector to be used as the source of picture input. Connect a monitor to MONITOR OUT for through COMPUTER signal. English-31...
Projector installation HDBaseT connection HDBaseT is a technology to transmit image signal use LAN function, RS-232 function and IR function through a LAN cable. Connect Cat5e/Cat6 cable from HDBaseT TX Box for HDBaseT signal received. Video Signal - Connect it to HDBaseT output equipment (Such as high-definition TV source, Blu-ray Player..etc).
Projector installation RJ45 connection Connect it to your computer or Hub. Key in the correct IP Address or the computer host name which is the same as the projector’s host name then you can remote control the projector by internet. USB POWER (5V/1.5A) connection Connect a USB cable for USB device.
Projector installation 3D SYNC connection Connect 3D IR glasses receiver unit. Connect 3D IR glasses receiver unit. VIDEO connection Connect the composite cable from a video device. English-34...
Projector installation SERVICE connection For service personnel only. RS232C connection Connects to the computer by RS-232 communication, the projector can be controlled with RS-232 commands from the computer. English-35...
Projector installation Audio IN (L/R) connection Connect an audio source input (Available for video source). Audio OUT (Mini jack) connection Connect to an audio amplifier device. English-36...
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Projector installation Audio IN (Mini jack) connection Connect an audio source input (Available for computer, BNC, DVI source). English-37...
Projector installation Powering the projector on or off Powering on the projector Press on the projector or on the remote control to start up the projector. The POWER LED will now flash green. The startup screen will display in approximately 10 seconds. The first time you use the projector, you can select your preferred language from the quick menu after the startup screen display.
Projector installation Selecting an input source If more than one input device is connected, press SOURCE and press ▲ ▼ to scroll among devices. (Component is supported through the RGB to Component adapter.) • HDMI 1: High-Definition Multimedia Interface compatible •...
Projector installation Setting an access password (security lock) You can use the four (arrow) buttons to set a password and prevent unauthorized use of the projector. When enabled, the password must be entered after you power on the projector. Note: Keep the password in a safe place. Without the password, you will not be able to use the projector.
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Projector installation 3. Press ENTER / ► to enter the Advanced 1 sub menu. Press ▲ ▼ to select Security Lock. 4. Press ◄► to enter and enable or disable security lock function. A password dialog box automatically appears. 5. Press ▲ ▼◄► either on keypad or IR remote control for password entry. You can use any combination including the same arrow five times, but not less than five.
Projector installation Choosing a location By default, the projector is configured for “Normal”. If you choose to install your projector in other setups, be sure to adjust the screen orientation to achieve the correct projection mode. Ceiling Press MENU Settings 1 Projection, select Ceiling, the projector is now configured for “Ceiling”.
Projector installation Rear + Ceiling Press MENU Settings 1 Projection, select Rear + Ceiling, the projector is now configured for “Rear + Ceiling”. Adjusting the projector's angle Use the adjustable feet to change the angle of the projector in order to achieve the most suitable angle for projection on the screen.
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Projector installation Focus Note for adjusting the zoom/focus 1. Adjust the lens shift/zoom/focus after 30 minutes have passed since the projector turned on. 2. Slight changes of the image position and/or focus may occur within 30 minutes after the projector was turned on. If the room temperature and humidity have changed after adjusting the lens shift/zoom/focus, readjust them as necessary.
Projector installation Correcting keystone 1. To adjust keystoning, press ▼ ▲◄► on the keypad or remote control and press ▼ ▲◄► to adjust Vertical or Horizontal Keystone. Refer to Fig 2 and 3. 2. To adjust keystoning, press the MENU button on the keypad or remote control and choose Settings 1 ...
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OSD menu tree OSD menu tree 1st layer 2nd layer 3rd layer 4th layer Selections Presentation, Bright, Game, Movie, Display Mode Vivid, TV, sRGB, DICOM SIM., User1¸ User2 Brightness 0 ~ 100 Contrast 0 ~ 100 Horizontal -5 ~ 5 (depend on Auto Sync) Position Vertical -5 ~ 0 (depend on Auto Sync)
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OSD menu tree 1st layer 2nd layer 3rd layer 4th layer Selections 0 ~ 100 Saturation 0 ~ 100 Gain 0 ~ 100 0 ~ 100 Green Saturation 0 ~ 100 Gain 0 ~ 100 0 ~ 100 Blue Saturation 0 ~ 100 Gain 0 ~ 100...
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OSD menu tree 1st layer 2nd layer 3rd layer 4th layer Selections English, Français, Deutsch, Español, Português, 簡体中文, 繁體中文, Italiano, Norsk, Svenska, Nederlands, Language Русский, Polski, Suomi, Ελληνικά, العربية 한국어, Magyar, Čeština, فارسی Türkçe, Việt, 日本語, ไทย, , תירבעDansk, Fran. can. Security Lock Off, On Splash Logo...
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OSD menu tree 1st layer 2nd layer 3rd layer 4th layer Selections Menu Position Translucent 0%, 25%, 50%, 75%, 100% Menu Low Power On, On by LAN Mode Fan Speed Normal, High Normal, Eco, Eco Plus, Dimming, Laser Info Extreme Dimming, Custom Light Remote ID Default, 1, 2, 3, 4, 5, 6, 7 Network State...
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OSD description OSD description 1. Press MENU on the remote control or on the side of the projector to bring up the OSD menu. 2. You will see three main menus (Image, Settings 1 and Settings 2). 3. Press ◄► to move to the main menu. Press ▲ ▼ to select the desired sub menu. Press ◄► to enter and change values for settings.
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OSD description • DICOM SIM This display mode simulates the grayscale/gamma performance of equipment used for “Digital Imaging and Communications in Medicine” (DICOM). Important: This mode should NEVER be used for medical diagnosis, it is for education/training purposes only. • User1, User2 Recalls the settings customized based on the current available picture modes.
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OSD description Computer Press ENTER / ► to enter the Computer menu. • Horizontal Position Press ◄► to adjust the projected picture’s horizontal position. If the projected picture is not at the center of the screen (i.e. shifted to right or left) and ends up being cropped, use this function to adjust the picture’s horizontal position.
OSD description Auto Image When Auto image was selected in the OSD menu, press ENTER to execute the automatic picture adjustment function. By executing this function, the projector will resync the picture. Use this function when the picture source is unstable or when you notice deterioration in picture quality and the projector will automatically adjust the picture size, phase and timing.
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OSD description • Video Saturation Press ◄► to adjust the color saturation of the projected image. Fig 6 illustrates the results of direct brightness adjustment using a random picture: • Video Tint Press ◄► to adjust the ratio of red to green in the color portion of the image. Fig 7 illustrates the results of direct brightness adjustment using a random picture: Fig 4 Fig 5...
OSD description • White Balance Regardless of the change in ambient light, the human eye is equipped with an automatic adjustment mechanism that makes a white object appear white and black object black. However, since no machine has such an incredible innate feature, you may need to make certain adjustments to the projector’s settings when the ambient light changes so that the picture will appear closer to the actual colors.
OSD description Settings 1 Source This function is same as the hotkey which on Remote controller. You can use remote controller or this function to select the correct input source. • HDMI1 HDMI input from PC or media device. • HDMI2 HDMI input from PC or media device.
OSD description Aspect Ratio Use this function to adjust the aspect ratio of the projected picture. Press ◄► to adjust the ratio of picture length and width. The projector’s full picture size is 16:10 (1920×1200 dots). The following diagram illustrates the difference in various aspect ratio settings: Note: When used for commercial purposes, including: projection of picture in movie theaters, hotels, cafeteria and other public venues, compression or extension of picture achieved...
OSD description Advanced 1 Press ENTER / ► to enter the Advanced 1 menu. • Language You can use this function to select the language you wish for the OSD menu to be displayed in. The options are English, French, German, Spanish, Portuguese, Simplified_Chinese, Traditional_ Chinese, Italian, Norwegian, Swedish, Dutch, Russian, Polish, Finnish, Greek, Korean, Hungarian, Czech, Arabic, Turkish, Vietnamese, Japanese, Thai, Farsi, Hebrew, Danish, French Canadian.
OSD description Advanced 2 Press ENTER / ► to enter the Advanced 2 menu. • Test Pattern The projector comes with some standard built-in patterns for testers to calibrate the equipment. The options are RGB Ramps, Color Bars, Step Bars, Checkboard, Grid, Horizontal lines, Vertical lines, Diagonal lines, Horizontal Ramp, Vertical Ramp, White, Red, Green, Blue, Black and Off.
OSD description Settings 2 Auto Source • ON By enabling this function, the projector will automatically determine the source of input every time it is turned on so that the user will not have to make the selection on the OSD menu. •...
OSD description • Extreme Dimming When set to Extreme Dimming mode, the brightness will be 25% of the normal brightness. The cooling fan will slow down the speed. If the surrounding environment is sufficiently dark or if you do not require intense brightness, you can set the power mode to Extreme Dimming to save the power.
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OSD description • Fan Speed Use this function to control the projector's cooling fan. You can set it to Normal or High. The default setting is Normal. Under normal circumstances, the projector will operate normally with this function set to Normal. By default, the projector will detect the temperature of the surrounding environment to regulate the speed of the cooling fan.
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OSD description • Gateway If has DHCP server and the function is on. The Gateway address will auto display here , or you need to enter it value by yourself. • DNS If has DHCP server and the function is on. The DNS address will auto display here , or you need to enter it value by yourself.
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OSD description LAN_RJ45 1. Connect an RJ45 cable to RJ45 ports on the projector and the PC (Laptop). 2. On the PC (Laptop), select Start Control Panel Network and Internet. 3. Right-click on Local Area Connection, and select Properties. English-64...
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OSD description 4. In the Properties window, select the Networking tab, and select Internet Protocol (TCP/IP). 5. Click Properties. 6. Click Use the following IP address and fill in the IP address and Subnet mask, then click OK. 7. Press MENU on the projector. 8.
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OSD description 10. Press ENTER / ► to confirm settings. Open a web browser. (for example, Microsoft Internet Explorer with Adobe Flash Player 9.0 or higher). 11. In the Address bar, input the IP address: 10.10.10.10. 12. Press ENTER / ►. The projector is setup for remote management.
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OSD description Category Item Input-length Crestron Control IP Address IP ID Port Projector Projector Name Location Assigned To Network Configuration DHCP (Enabled) (N/A) IP Address Subnet Mask Default Gateway DNS Server User Password Enabled (N/A) New Password Confirm Admin Password Enabled (N/A) New Password...
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OSD description Preparing email alerts 1. Make sure that user can access the homepage of LAN RJ45 function by web browser (for ex- ample, Microsoft Internet Explorer 11). 2. From the homepage of LAN/RJ45, click Alert Settings. 3. By default, these input boxes in Alert Settings are blank. English-68...
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OSD description 4. For Sending alert mail, input the following: The SMTP field is the mail server for sending out email (SMTP protocol). This is a required field. The To field is the recipient’s email address (for example, the projector administrator). This is a required field.
OSD description • HDBaseT/IR Press ENTER / ► to enter the HDBaseT/IR menu. • HDBaseT– IR/RS232/RJ45 Press ◄► to enter and enable or disable HDBaseT–IR/RS232/RJ45 Control. • Front IR Press ◄► to enter and enable or disable Front IR. • Rear IR Press ◄►...
Cleaning Cleaning Turn off the projector and unplug the power before cleaning. Suggest to wait at least 45 minute to let the projector cool down. Cleaning the cabinet • Use a dry soft cloth to wipe off the cabinet dust. Note: Not suggest to use cleanser.
Using the Kensington® lock Using the Kensington lock ® Worry about the security of the projector. You can use Kensington lock the projector to avoid it be stolen. Note: For Kensington lock detail installation inormation. Please contact to the dealer. English-72...
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Simple troubleshooting Simple troubleshooting The following table offers a list of common problems with projectors and how to troubleshoot. If the recommended solutions fail to resolve your problem, contact your local dealer to arrange for servicing; do not attempt to service the projector by yourself. Problem Possible cause Solution...
Simple troubleshooting Problem Possible cause Solution 1. The input signal type might not have been 1. Check to make sure that the connections connected properly. between the projector and the input The color of the picture device are correct. 2. The Color is not correct setting. looks pale.
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Specifications Specifications Specifications Description Specifications Model Name 8965WUSS Resolution 1920 × 1200 (Native) Micro display 1 x 0.67" WUXGA DMD Laser Diode: 4 Banks Light Green and Red by laser phosphor Blue by diffuse laser 1 x COMPUTER IN (D-SUB)
Communication settings Communication settings RS-232 communication When the projector connects to the computer by RS-232 communication, the projector can be controlled with RS-232 commands from the computer. For details of RS-232 commands, refer to RS- 232 Communication command table. Connection 1.
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Communication settings 1. Protocol 19200bps,8N1 2. Command format ("h" shows hexadecimal) [Header code] [Packet] [Data size] Set [BEh, EFh, 03h, 06h, 00h] to byte number 0~4. [CRC flag] For byte number 5, 6, refer to RS-232 Communication command table. [Action] Set functional code to byte number 7, 8. <SET>...
Communication settings 4. Data reply: 1Dh + xxxxh When the projector receives the GET command correctly, the projector returns the response code and 2 bytes of data. Note: For connecting the projector to your devices, please read the manual for each devices, and connect them correctly with suitable cables.
Communication settings Command control settings [TCP #23] 1. Command format Same as RS-232C communication, refer to RS-232C Communication command format. 2. Response code / Error code (“h” shows hexadecimal) Four of the response / error code used for TCP#23 are the same as RS-232C Communication (1)~(4).
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Communication settings Header Data (7 bytes) Command Data (6 bytes) Function Operation Description Header Data Setting Packet Action Type Code Size Code V Position Set 0 - 10 BE EF 06 00 [*1] 01 00 00 21 [*2] [*1]: CRC (Low, High) [*2]: 00 00 (Min) - 0A 00 Increment BE EF...
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Communication settings Header Data (7 bytes) Command Data (6 bytes) Function Operation Description Header Data Setting Packet Action Type Code Size Code White Set 0 - 200 BE EF 06 00 [*1] 01 00 B1 30 [*2] [*1]: CRC (Low, High) Balance [*2]: 00 00 (Min) - C8 00 Increment...
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Communication settings Header Data (7 bytes) Command Data (6 bytes) Function Operation Description Header Data Setting Packet Action Type Code Size Code Color Set 0 - 100 BE EF 06 00 [*1] 01 00 22 27 [*2] [*1]: CRC (Low, High) Manager [*2]: 00 00 (Min) - 64 00 Increment...
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Communication settings Header Data (7 bytes) Command Data (6 bytes) Function Operation Description Header Data Setting Packet Action Type Code Size Code Color Set 0 - 100 BE EF 06 00 [*1] 01 00 11 27 [*2] [*1]: CRC (Low, High) Manager [*2]: 00 00 (Min) - 64 00 Increment...
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Communication settings Header Data (7 bytes) Command Data (6 bytes) Function Operation Description Header Data Setting Packet Action Type Code Size Code V Keystone Set 0 - 120 BE EF 06 00 [*1] 01 00 07 20 [*2] [*1]: CRC (Low, High) [*2]: 00 00 (Min) - 78 00 Increment BE EF...
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Communication settings Header Data (7 bytes) Command Data (6 bytes) Function Operation Description Header Data Setting Packet Action Type Code Size Code Security Set Off BE EF 06 00 FA 37 01 00 10 36 00 00 Lock BE EF 06 00 6A 36 01 00...
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Communication settings Header Data (7 bytes) Command Data (6 bytes) Function Operation Description Header Data Setting Packet Action Type Code Size Code Horz Shift Set 0 - 100 BE EF 06 00 [*1] 01 00 10 30 [*2] "[*1]: CRC (Low, High) [*2]: 00 00 (Min) - 64 00 Increment BE EF...
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Communication settings Header Data (7 bytes) Command Data (6 bytes) Function Operation Description Header Data Setting Packet Action Type Code Size Code Auto Power Set 0-180 BE EF 06 00 [*1] 01 00 10 31 [*2] [*1]: CRC (Low, High) [*2]: 00 00 (Min) - B4 00 Increment BE EF...
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Communication settings Header Data (7 bytes) Command Data (6 bytes) Function Operation Description Header Data Setting Packet Action Type Code Size Code Standby Set Saving BE EF 06 00 46 D3 01 00 01 60 01 00 (RJ45 Power Off) Power (RJ45 Power On ) Normal...
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Communication settings Header Data (7 bytes) Command Data (6 bytes) Function Operation Description Header Data Setting Packet Action Type Code Size Code Network BE EF 06 00 B5 5F 02 00 92 22 00 00 Diconnect; 0 Status Connect; 1 DHCP BE EF 06 00...
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Communication settings Header Data (7 bytes) Command Data (6 bytes) Function Operation Description Header Data Setting Packet Action Type Code Size Code SOURCE Set SKIP BE EF 06 00 86 7B 01 00 2E 22 01 00 SKIP HDMI NORMAL BE EF 06 00 16 7A...
Note: For specifications of PJLinkTM, see the web site of the Japan Business Machine and Information System Industries Association. URL: http://pjlink.jbmia.or.jp/ Note: The Dukane model described in this document is manufactured by Hitachi and uses the same firmware, software programs, control code, and accessory parts. The equivalent Dukane to Hitachi models is 8965WUSS (LP-WU6500).
If this does not resolve the problem, please consult your dealer or service company. They will tell you what warranty condition is applied. DUKANE CORP AV SERVICE DEPT 2900 Dukane Drive St Charles, IL 60174 800-676-2487 / 630-762-4032 Fax 630-584-5156 avservice@dukane.com...