Do you have a question about the Sara and is the answer not in the manual?
Questions and answers
Jesse Gabel
June 17, 2025
My remote no longer seems to be connecting to the fireplace. It says 'manca campo', which as far as I can tell, means it won't connect to the radio waves. I haven't found any reference to this in the manual or online. Help please!
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flame friendly design home approved Sara Wood Pellet Fire Owner’s & Installation Manual PLEASE READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS WOOD PELLET FIRE. FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE, BODILY INJURY, OR EVEN DEATH.
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re or the home. Installation of the Sara Wood Pellet re by a non-registered installer will void the warranty, and may result in your local authority refusing to approve the necessaries permits.
Cleaning the fi re pot before and after each lighting Ravelli Sara: The rating label is located on the back of unit. Pellet quality is important - please read the following: You must check that the Burn Pot Liner, where the 1.1.2...
of replacement parts not supplied by the manufacturer is prohibited. Safety Warnings & Maintenance Recommendations Pellet Quality Cleaning the fi re pot before and after each lighting Pellet quality is important - please read the following: You must check that the Burn Pot Liner, where the Your wood pellet fi...
They must always be protected from the is equal to about 650 kg/m. damp both during transport and in storage. Ravelli recommends using a pellet with a diameter of 6 mm for Due to the low content of water (approx 8%) they have a the stove.
Before you begin Responsibility Before carrying out any maintenance take the following Pellet declines all responsibility, l i v precautions: and criminal, with the delivery of this manual, for any accidents deriving from partial or total failure to observe • Make sure that the general power supply has been the instructions it contains.
Store pellets at least one metre (1m) away from the wood pellet fi re. The Sara insert pellet fi re has been designed so it can be pulled out on a runner system so the hopper can be fi lled with pellets as well as for cleaning and maintenance .
locking mechanism is the locked position before closing reinstalled. the door. Switch the power to the fi re off at the mains switch. Press the triangle keys 1 and 2 on the handset Important: Pushing the fi re back in with the together for about 3 seconds.
Operating Instructions parts or defects in the fl ue, no damage will be caused to the stove and the room in which it is installed. In any case, when a problem arises, the pellets stop falling The heater is completely automated and will self-regulate immediately and the switch off phase is activated.
day with [1] or [2] (24 hour clock) example: 4:30p.m 11. Repeat steps 4 through 10 to set program 2 (if would be 16:30 required) Press [7] to confi rm 12. Once you have completed setting up program 2 Press [3] to exit MINUTES CLOCK will appear on the display.
Menu Five - Stove State (Fire Status) Note: DO NOT leave the remote down the side In this menu, you can check the correct functioning of of the sofa, on a window ledge or in a cold some of the key components of the pellet fi re. draft, in another room, or in the fl...
then press and hold [6] for 3 seconds. The display Menu Six - Working Hours will show “SCREW STATE”. The WORKING HOURS Menu shows the total run hours Use Button [1] to turn the Auger On “SCREW 1” and done by the fi re. button [2] to turn it OFF.
Explanation of Alarms REASON SOLUTION ISPLAY - Check fire fully pushed into position MAGNA CAMPO Sara/Camino responding Check Batteries Remote remote Check remote syncronised with fire CERCA CAMPO Check power supply fire turned WARNING REASON SOLUTION • Check whether there are pellets in the hopper and refi ll if •...
Maintenance and Cleaning Before carrying out any maintenance take the following • Make sure that the plug is disconnected from the precautions: socket, thus avoiding accidental electric shocks. • Always use appropriate tools for maintenance. • Make sure that the general power supply has been disconnected.
FIREX 600, a material based on vermiculite, the out in the fi rst image below. This handle is to be pulled result of research and development by Ravelli . The back and forth a few times (ONLY WHEN THE UNIT IS main features of FIREX 600 are resistant to heat, its COLD) in order to clean away any fl...
The door glass is made of special high temperature require special PYROCERAMIC. The use of substitute materials is maintenance, it only prohibited use only offi cial Ravelli replacement parts has to be dusted with a brush to remove the Seal & Gaskets (monthly) ash that is deposited during combustion.
fi re for added electrical protection. It Dimensions (Ravelli Sara) The data shown are indicative and not binding. Ravelli reserves the right to make any modifi cations for the purpose of improving the performances of the product.
Auger Motor manufacture. After installation, if any covered components Circuit Board, manufactured by Ravelli are found to be defective in decal & mounting materials or workmanship during the applicable warranty bracket period, Pellet...
EXCEPT TO THE operation, abuse, misuse, continued operation with EXTENT PROVIDED BY LAW, Pellet S ution damaged, corroded or failed components, accident, Ravelli MAKES NO EXPRESS WARRANTIES OTHER or improperly/incorrectly performed repairs; (5) THAN THE WARRANTY SPECIFIED HEREIN. environmental conditions, inadequate ventilation,...
11. Proof of Purchase/Warranty Use this page to note down the details of your wood pellet fi re purchase, and attach the receipt and any other documents/ business cards from the retailer that sold you the fi re. Name of Store where Pellet fi re was purchased: ......................
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Menu Descriptions .......... 33 Safety Warnings and Maintenance Recommendations ........24 Programming & Commissioning....36 Pellet Quality............ 24 Sara Parameters - version BOX 03 ....36 Spare Parts............24 Responsibility........... 24 Technical Drawings ........38 Flammable Liquids........... 25 Producer Statement and Warranty Registration Form ......
The fi re must be installed on a fl oor with suffi cient The data shown are indicative and not binding. Generally the Sara should be installed in a centrally carrying capacity. If the existing building does not Ravelli reserves the right to make any located position within the home.
Positioning The fi re must be installed on a fl oor with suffi cient Generally the Sara should be installed in a centrally carrying capacity. If the existing building does not located position within the home. When deciding where...
30 to see what is required. ATTENTION There are two critical components when installing a Sara Insert Wood Pellet re: 1) Ensure the wall cavity is the necessary size. 2) Ensure relevant clearances to combustibles are adhered to both inside and outside the cavity.
In accordance with the requirements of AS/NZS • Poor maintenance. 2918:2001 Sara must be secured by seismic restraint. • Failure to observe the instructions in the manual. • Use not compliant with the safety instructions.
Creating the Cavity As the Sara Insert Wood Pellet Fire is typically Additional Clearances to Combustibles installed in new homes, it is necessary to build a compliant cavity that will house the fi re and the frame. (K): from exhaust spigot to cavity wall 100mm...
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Installing into an existing cavity - As the Sara Insert Wood Pellet Fire is typically installed extend o t a i n i 0mm above the top of the masonry y t i , it l l i t installed fire...
Architectural Drawings Example of Cavity Design - Section View 12mm ‘Micore’ board* 100mm 12mm ‘Micore’ board* ~200mm NOTES 1. Angle section for support fi xed to timber frame/fl oor using coach screws or ‘Dynabolts’ when fi xing to concrete. 2. The joint for fi re rated board* and Plasterboard located over frame member must be stopped to manufacturer’s instructions.
Adjusting the Support Frame The Sara Wood Pellet Fire must be installed on the supplied, adjustable support frame. The height of this frame can be set at the home-owner’s desired height, up to a maximum of 530mm. The frame is adjusted by manipulating the bolts, which are located on each of the four legs to achieve the desired height.
Non combustible relation to the wood pellet fi re. l l e Mantle Ravelli does not guarantee that these recommended clearances will be appropriate for all electrical equipment To be zero rated using eterpan etc with a 12mm air gap to comply with AS/NZS 2918 : 2001 15.
Flexible flue pipe – stainless steel ø75mm x 1m Casing cover – standard ø75mm - ø300mm Note: The Davin 56 Insert Flue Kit for Ravelli Sara complies with AS/NZS 2918:2001 as per Applied Research Test Report 05/1185, dated 15 September 2005.
17. Controls and Menus 17.3 Menu Descriptions The fi re has various functions arranged in different menus. Some of these menus are accessible by the user, others are protected by a password and accessible only by a qualifi ed technician. 18:00 All operations assume the fi...
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Set the desired day by using [1] or [2] according to Press (3) twice to return to the main screen. the table shown below. 17.3.3 Menu Four - View Settings Display Meaning In this menu you can check the values of the parameters Monday set in the control unit.
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17.3.6 Loading the Screw (Auger) are usually the best but different houses may work better on other settings. 4. Switch the power to the stove back on (if the unit Insert Models - Loading the Auger should only be is pulled out this will need pushing back into its carried out in OFF mode cradle) .
Pellet Fire Solutions. 18.1 Sara Parameters - version BOX 03 Before After Adjusted Name Program Unit Value Programming Programming Settings Minutes time out PR01 Minutes start PR02 Clean frequency...
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Degrees PR37 °C / °F °C Blackout PR38 Re-ignition block PR39 T-extinction min PR40 Fan 2 threshold PR41 °C Comfort climate PR42 on / off Fan 2 speed - 1 PR43 Fan 2 speed - 2 PR44 Fan 2 speed - 3 PR45 Fan 2 speed - 4 PR46...
PRODUCER REGISTRATION FORM This form must be completed and returned for every installation to qualify for warranty. Post to: P O Box 11-245, Sockburn, Christchurch Email to: info@pelletfiresolutions.co.nz Customer Details: Customer Name: Postal Address: Installation Address: Phone Number Cell Phone Email Address Declaration by Owner: I hereby certify the above particulars are true and correct.
Need help?
Do you have a question about the Sara and is the answer not in the manual?
Questions and answers
My remote no longer seems to be connecting to the fireplace. It says 'manca campo', which as far as I can tell, means it won't connect to the radio waves. I haven't found any reference to this in the manual or online. Help please!