Warranty - Lenovo IBM TS3100 Product Manual

Operating environment
The TS3100 and TS3200 Tape Libraries are supported in the following environment:
Air temperature:
Operating: 10 °C - 35 °C (50 °F - 95 °F)
Non-operating: -30 °C - 60 °C (-22 °F - 140 °F)
Maximum altitude: 2,500 m (8,200 ft)
Humidity:
Operating: 15% - 80%
Non-operating: 10% - 90%
Electrical power:
100 V AC - 240 V AC (4.0 A to 2 A)
Frequency: 50 Hz - 60 Hz
Power consumption: 100 watts
Acoustical noise emission:
6.6 bels (idling)
6.8 bels (operating)

Warranty

The TS3100 and TS3200 Tape Libraries have a three-year Customer Replaceable Unit (CRU) and onsite
warranty with 9x5/next business day (NBD) terms. Lenovo offers the service upgrades through warranty
maintenance upgrades and post-warranty maintenance agreements with a well-defined scope of services,
including service hours, response time, term of service, and service agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific; that is, each country might have its own
service types, service levels, response times, and terms and conditions. Not all covered types of warranty
service upgrades might be available in a particular country or area. For more information about Lenovo
warranty service upgrade offerings that are available in your country, see the Lenovo Services Product
Selector that is available at this website:
https://www-304.ibm.com/sales/gss/download/spst/servicepac
The warranty service definitions for the TS3100 and TS3200 Tape Libraries are listed in the following table.
Table 9. Warranty service definitions
Term Description
On-site A service technician arrives at the client's location for equipment service.
service
24x7x4 A service technician is scheduled to arrive at the client's location within four hours after remote
hour problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
9x5 next A service technician is scheduled to arrive at the client's location on the business day after remote
business problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local
day time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time require
an extra business day for service dispatch. Next business day service is not guaranteed.
IBM TS3100 and TS3200 Tape Libraries for Lenovo 13