Warranty Options - Lenovo S2200 Product Manual

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Warranty options

The S2200 includes a three-year parts-only warranty with 9x5/next business day (NBD) terms. Lenovo
offers the service upgrades through warranty maintenance upgrades and post-warranty maintenance
agreements with a well-defined scope of services, including service hours, response time, term of service,
and service agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific; that is, each country might have its own
service types, service levels, response times, and terms and conditions. Not all covered types of warranty
service upgrades might be available in a particular country or area. For more information about Lenovo
warranty service upgrade offerings that are available in your country, see the Lenovo Services Product
Selector that is available at this website:
https://www-304.ibm.com/sales/gss/download/spst/servicepac
Warranty service definitions for the S2200 system are listed in the following table.
Table 10. Warranty service definitions
Term
Description
On-site
A service technician will arrive at the client's location for equipment service.
service
24x7x4
A service technician is scheduled to arrive at the client's location within four hours after remote
hour
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
9x5x4
A service technician is scheduled to arrive at the client's location within four business hours after
hour
remote problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's
local time zone, Monday-Friday, excluding Lenovo holidays. For example, if a customer reports an
incident at 3:00 pm on Friday, the technician arrives by 10:00 am the following Monday.
9x5 next
A service technician is scheduled to arrive at the client's location on the business day after remote
business
problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local
day
time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time
require an extra business day for service dispatch. Next business day service is not guaranteed.
In general, the following types of Lenovo warranty service upgrades for the S2200 are available:
Warranty and maintenance service upgrades:
o
Onsite support for 9x5 NBD coverage
o
4-hour target response time with onsite, 9x5 or 24x7 service coverage
o
Up to five years of warranty extension for all service levels in one or two year increments
Hard Drive Retention
Lenovo's Hard Drive Retention service is a multi-drive hard drive retention offering that ensures your
data is always under your control, regardless of the number of hard drives that are installed in your
Lenovo system. In the unlikely event of a hard drive failure, you retain possession of your hard drive
while Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands.
The Hard Drive Retention service can be purchased in convenient bundles with our warranty
upgrades and extensions.
Lenovo Storage S2200
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