Troubleshooting & Faqs - Vertix Raptor-i User Manual

CARE FOR YOUR RAPTOR-i
When you do not use your Raptor-i for an extended period of time, please charge the battery every 3 months to
keep the battery in a charged state.
Do not use any solvents or de-greasers to clean Raptor-i as it may damage the rubber or plastic body. You can
clean it with a warm damp sponge and neutral soap, if required. Remember to cover the USB charging port and
headset port before your clean the unit to avoid irreparable water damage to the electronics inside.
TROUBLE-SHOOTING FAQS
Below is a list of commonly encountered issues
Before you contact us, please review the FAQs below and online for updates to help you quickly resolve the
issue and use your Raptor-i. If you are still unable to resolve it, contact your local dealer. If the issue is beyond
them, contact us at support@xtreme-dsp.com.
1. I cannot Power ON my set
There may not be su cient power. Try charging your battery with the supplied charger and charging cable. The
charging indicator should come on and if it does not, leave it for about 30 mins and check again.
2. There is no sound from my speakers or only one speaker is working
The connector may be loose. Ensure the connector is fully plugged in and the volume is set correctly.
3. My FM radio is unable to tune in properly
Turn the FM radio OFF and then ON again. The FM radio chip uses the wire of your headset as its antenna and
has a lower sensitivity compared to a dedicated FM receiver which you can use indoors. Stretching out the wire
to the detachable speaker as much as possible will help as this is the antenna. It should perform well when you
are riding provided the radio stations are not too far away or blocked by mountains or tall buildings.
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4. I sometimes hear background noise while listening to music from my mobile phone/media player
If the noise is only heard sometimes, it could be due to static or noise from high voltage overhead cables, TV
stations or military radars. If this is not the case, simply turn o your Raptor-i and turn it on again to let it
perform a fresh pairing with your mobile phone/media player. In most cases, this should clear up the problem.
5. I hear echo and/or high-pitched sounds from my speakers
Your microphone may be too close to the speakers. Move it away and check. You may also be too close while
testing with your partner. Try moving further away from each other and try again.
6. I am having intermittent or poor connection with my mobile phone or other devices
Pair with a di erent mobile phone or device rst to con rm if there is a problem with your device. Check if your
battery is weak or there are metallic objects or obstructions nearby. If playing music or FM radio is good, try
using your mobile phone directly to determine if the connection is intermittent as you may be in a poor signal
location. Move closer if the distance between your Raptor-i and the device is too far apart. High voltage power
lines and heavy transformers in the vicinity can also cause such problems. Try moving away from these to check
if this is the cause.
7. I have di culty pairing with my mobile phone
Please con rm you mobile phone is Bluetooth® enabled and supports standard Bluetooth® HSP, HFP, A2DP and
AVRCP pro les. Make sure your Raptor-i and your mobile phone are close to each other and enter the PIN code
"0000" (zero zero zero zero) correctly if promted. If you are still unable to pair, you may have previous pairing
information which were visually deleted but are still residing in your mobile phone's memory. Delete all Raptor-i
pairing information from your mobile phone. Consult your mobile phone's user manual if required. Turn o
your mobile phone completely. Remove the battery and replace it after 20 secs. Turn on your mobile phone and
attempt pairing again. If you are still unable to pair successfully, delete ALL remaining pairing information and
repeat the procedure.
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