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Contacting Global Service and Support
Contact Global Service and Support (GSS) if you have any questions about this or
other Zhone products. Before contacting GSS, make sure you have the following
information:
Technical Support
Service Requirements
54
SkyZhone 1604, 1404, 1204 Hardware Install Guide
•
Software version running on the system
•
System configuration
•
Zhone product you are using
•
Description of the issue
If you require assistance with the installation or operation of your product, or if
you want to return a product for repair under warranty, contact GSS. The contact
information is as follows
E-mail
Telephone (North America)
Telephone (International)
Internet
If you purchased the product from an authorized dealer, distributor, Value
Added Reseller (VAR), or third party, contact that supplier for technical
assistance and warranty support.
If the product malfunctions, all repairs must be performed by the manufacturer
or a Zhone-authorized agent. It is the responsibility of users requiring service to
report the need for service to GSS.
support@zhone.com
877-ZHONE20
510-777-7133
www.zhone.com/support
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