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CyberData 011446 Operation Manual

Multicast voip microphone
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The IP Endpoint Company
Multicast VoIP Microphone
Operations Guide
Part #011446
Document Part #931431A
for Firmware Version 1.0.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601

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Summary of Contents for CyberData 011446

  • Page 1 The IP Endpoint Company  Multicast VoIP Microphone Operations Guide Part #011446 Document Part #931431A for Firmware Version 1.0.0 CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
  • Page 3 Revision 931431A, which corresponds to firmware version 1.0.0, was released on October 9, 2017, and has the following changes: Browsers Supported The following browsers have been tested against firmware version 1.0.0: • Chrome (version 570.02987.98) • Firefox: (version 55.0.2) • Internet Explorer (version 11.0.9600.18314) Operations Guide 931431A CyberData Corporation...

  • Page 4: Important Safety Instructions

    To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Warning The PoE connector is intended for intra-building connections only and does not route to the outside plant. GENERAL ALERT CyberData Corporation 931431A Operations Guide...
  • Page 5 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 931431A Operations Guide...
  • Page 6 Private Branch Exchange Power over Ethernet (as per IEEE 802.3af standard) RTFM Reset Test Function Management Session Initiated Protocol u-law A companding algorithm, primarily used in the digital telecommunication Unified Communications VoIP Voice over Internet Protocol CyberData Corporation 931431A Operations Guide...

  • Page 7: Table Of Contents

    Appendix A Mounting the Multicast VoIP Microphone A.1 Mount the Multicast VoIP Microphone ..................47 Appendix B Troubleshooting/Technical Support B.1 Frequently Asked Questions (FAQ) ..................50 B.2 Documentation ........................50 B.3 Contact Information ........................51 B.4 Warranty and RMA Information ....................51 Index Operations Guide 931431A CyberData Corporation...

  • Page 8: Chapter 1 Product Overview

    To identify the Multicast VoIP Microphone, look for a model number label similar to the one shown in Figure 1-1. Confirm the following: • The model number on the label should be 011446. • The serial number on the label should begin with 446. Figure 1-1. Model Number Label www.cyberdata.net...

  • Page 9: Typical System Installation

    Product Overview Typical System Installation 1.2 Typical System Installation The following figures illustrate how the Multicast VoIP Microphone can be installed as part of a VoIP phone system. Figure 1-2. Paging to Multicast Enabled Endpoints Operations Guide 931431A CyberData Corporation...

  • Page 10: Product Features

    Product Features 1.3 Product Features The Multicast VoIP Microphone has the following features: • Multicast Transmit • Compatible with CyberData endpoints that receive multicast • Page to Polycom phones • Delayed page support (up to 60 seconds) • Web-based configuration and firmware upload •...

  • Page 11: Specifications

    2.0 lbs. (0.90 kg) Part Number 011446 a. Contacts 1 and 2 on the J3 terminal block are only for powering the device from a non-PoE 12VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the device and void the product warranty.

  • Page 12: Chapter 2 Installing The Multicast Voip Microphone

    2 Installing the Multicast VoIP Microphone 2.1 Parts List Table 2-1 illustrates the Multicast VoIP Microphone parts. Table 2-1. Parts List Quantity Part Name Picture Multicast VoIP Microphone Assembly Installation Quick Reference Guide Multicast VoIP Microphone Mounting Accessory Kit Operations Guide 931431A CyberData Corporation...

  • Page 13: Multicast Voip Microphone Connectors

    2.1.1 Multicast VoIP Microphone Connectors See the following figures and tables to identify the connectors and functions of the Multicast VoIP Microphone. Figure 2-1. Connector Locations Table 2-2. Connector Functions Connector Function Push Button Microphone Interface Operations Guide 931431A CyberData Corporation...
  • Page 14 Installing the Multicast VoIP Microphone Parts List Figure 2-2. Connector Locations Table 2-3. Connector Functions Connector Function PoE Network Connection (RJ-45 ethernet) Operations Guide 931431A CyberData Corporation...

  • Page 15: Activity And Link Leds

    Link/Activity LED blinks when there is network activity (see Figure 2-3). • The square, GREEN 100Mb Link LED above the Ethernet port indicates that the network connection has been established (see Figure 2-3). Figure 2-3. Activity and Link LED Link Activity Operations Guide 931431A CyberData Corporation...

  • Page 16: Restoring The Factory Default Settings

    The device will use DHCP to obtain the new IP address (DHCP-assigned address or default to 10.10.10.10 if a DHCP server is not present). Figure 2-4. RTFM Button Use a Paperclip to Access RTFM Button Operations Guide 931431A CyberData Corporation...

  • Page 17: Call Button And The Call Button Led

    After the RTFM button is pressed, the call button LED will turn off for several seconds. It lights for approximately 25 seconds, fast blinks for 10 seconds, and then stays on while the device is in operation. Figure 2-5. Call Button and Call Button LED Call Button and Call Button LED Operations Guide 931431A CyberData Corporation...

  • Page 18: Factory Default Settings

    Table 2-4. Factory Default Settings Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin Subnet Mask 255.0.0.0 Default Gateway 10.0.0.1 a. Default if there is not a DHCP server present. Operations Guide 931431A CyberData Corporation...

  • Page 19: Multicast Voip Microphone Web

    Table 2-5. Web Page Navigation Web Page Item Description Link to the Home page. Link to the Device page. Link to the Network page. Link to the Events page. Link to the Autoprovisioning page. Link to the Firmware page. Operations Guide 931431A CyberData Corporation...

  • Page 20: Using The Toggle Help Button

    2. You will see a question mark ( ) appear next to each web page item that has been provided with a short description by the Help feature. See Figure 2-7. Figure 2-7. Toggle Help Button and Question Marks Question mark  appears next to the web page items Toggle Help button Operations Guide 931431A CyberData Corporation...
  • Page 21 3. Move the mouse pointer to hover over the question mark ( ), and a short description of the web page item will appear. See Figure 2-8. Figure 2-8. Short Description Provided by the Help Feature A short description of the  Question mark web page item will appear Operations Guide 931431A CyberData Corporation...

  • Page 22: Log In To The Configuration Home Page

    Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.   CyberData’s VoIP Discovery Utility program is available at the following website address: http://www.cyberdata.net/assets/common/discovery.zip...
  • Page 23 Installing the Multicast VoIP Microphone Parts List Figure 2-9. Home Page 446100256 v1.0.0 Operations Guide 931431A CyberData Corporation...
  • Page 24 ( ) appear next to some of the web page items. Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Operations Guide 931431A CyberData Corporation...

  • Page 25: Configure The Device

    Installing the Multicast VoIP Microphone Parts List 2.2.5 Configure the Device 1. Click the Device Configuration button to open the Device Configuration page. See Figure 2- Figure 2-10. Device Configuration Page Operations Guide 931431A CyberData Corporation...
  • Page 26 Enter up to 4 digits. Note: Syncing and changing the Time update period (in hours) setting does not require a reboot for the changes to take effect. Current Time Displays current time (6 character limit). Microphone Settings Operations Guide 931431A CyberData Corporation...
  • Page 27 You must click on the Save button and then the Reboot button for the changes to take effect. Note To make a multicast page, press the call button. The microphone should generally be used at a distance of 6 inches, but may be adjusted to suit your environment. Operations Guide 931431A CyberData Corporation...
  • Page 28 Time of day to change M11.1.0/2:00:00 The date and time when daylight savings ends. The eleventh month (November) The 1st occurrence of the day (next item) in the month Sunday /2:00:00 Time of day to change Operations Guide 931431A CyberData Corporation...
  • Page 29 CST, Central US GMT-5 EST, Eastern US GMT-4 Atlantic, Canada GMT-3 Brazilia, Buenos Aries GMT-2 Mid-Atlantic GMT-1 Cape Verdes Greenwich Mean Time, Dublin GMT+1 Berlin, Rome GMT+2 Israel, Cairo GMT+3 Moscow, Kuwait GMT+4 Abu Dhabi, Muscat Operations Guide 931431A CyberData Corporation...
  • Page 30 Time Zone City or Area Zone Crosses GMT+5 Islamabad, Karachi GMT+6 Almaty, Dhaka GMT+7 Bangkok, Jakarta GMT+8 Hong Kong, Beijing GMT+9 Tokyo, Osaka GMT+10 Sydney, Melbourne, Guam GMT+11 Magadan, Soloman Is. GMT+12 Fiji, Wellington, Auckland Operations Guide 931431A CyberData Corporation...

  • Page 31: Configure The Network Parameters

    Installing the Multicast VoIP Microphone Parts List 2.2.6 Configure the Network Parameters 1. Click the Networking button to open the Network Configuration page (Figure 2-12). Figure 2-12. Network Configuration Page Operations Guide 931431A CyberData Corporation...
  • Page 32 “trunking mode” for the VLAN tags to propagate. VLAN Priority (0-7) Specify the IEEE 802.1p VLAN priority level. Enter 1 digit. A value of 0 may cause the VLAN ID tag to be ignored. Operations Guide 931431A CyberData Corporation...
  • Page 33 Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Note You must click on the Save button and then the Reboot button for the changes to take effect. Operations Guide 931431A CyberData Corporation...

  • Page 34: Configure The Event Parameters

    1. Click the Event Config button to open the Event Configuration page (Figure 2-13). The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 2-13. Event Configuration Page Operations Guide 931431A CyberData Corporation...
  • Page 35 URL (typically the script running on the remote server that's used to parse and process the POST events). Note The XML is URL-encoded before transmission so the following examples are not completely accurate. Here are example packets for every event: Operations Guide 931431A CyberData Corporation...
  • Page 36 Installing the Multicast VoIP Microphone Parts List POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData SIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?>...
  • Page 37 Installing the Multicast VoIP Microphone Parts List POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData SIP Device' MAC='0020f70015b6'> <event>RINGING</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?>...

  • Page 38: Configure The Autoprovisioning Parameters

    Values found in this file will override values stored in on-board memory. Note By default, the device will try to set up its configuration with autoprovisioning. 1. Click the Autoprov menu button to open the Autoprovisioning page. See Figure 2-14. Figure 2-14. Autoprovisioning Page Operations Guide 931431A CyberData Corporation...
  • Page 39 Set Time with NTP Server on boot setting on the Device Configuration Page page (see Table 2-7). Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Operations Guide 931431A CyberData Corporation...
  • Page 40 3. Option 150 - an IP address to a tftp server 4. Option 66 - an IP address to a tftp server or if the entry starts with 'http', a FQDN to a http server. Operations Guide 931431A CyberData Corporation...
  • Page 41 Autoprovisioning files can contain the whole configuration or a subset of this file. The first autoprovisioning file can also contain links to other autoprovisioning files. The <MiscSettings> section contains some examples of additional autoprovisioning files: <MiscSettings> <DeviceName>CyberData VoIP Intercom</DeviceName> <!-- <AutoprovFile>common.xml</AutoprovFile>--> <!-- <AutoprovFile>sip_reg[macaddress].xml</AutoprovFile>-->...
  • Page 42 When one of these options is set, the Files after Boot device will download its autoprovisioning files again, and if it finds any differences from the files it downloaded on boot, it will force a reboot and reconfigure. Operations Guide 931431A CyberData Corporation...
  • Page 43 The autoprovisioning filename is set to “cyberdata/” On boot, the device will try to download: https://www.example.com/cyberdata/0020f7123456.xml ...and if this fails: https://www.example.com/cyberdata/000000cd.xml Audio files and firmware files will also add “cyberdata” to the URL before downloading. Operations Guide 931431A CyberData Corporation...
  • Page 44 In this way, a generic autoprovisioning file can specify unique firmware for a range of products. The list of valid product strings: <ProductString>CallButton31</ProductString> <ProductString>EmergencyIntercom31</ProductString> <ProductString>EmergencyIntercom31SW</ProductString> <ProductString>IndoorIntercom31</ProductString> <ProductString>IndoorIntercom31SW</ProductString> <ProductString>IndoorKeypad31</ProductString> <ProductString>IndoorKeypad31SW</ProductString> <ProductString>OfficeRinger31</ProductString> <ProductString>OfficeRinger31SW</ProductString> <ProductString>OutdoorIntercom31</ProductString> <ProductString>OutdoorIntercom31SW</ProductString> <ProductString>OutdoorKeypad31</ProductString> <ProductString>OutdoorKeypad31SW</ProductString> <ProductString>Strobe31</ProductString> <ProductString>Strobe31SW</ProductString> Operations Guide 931431A CyberData Corporation...
  • Page 45 000000cd.xml. This file exists, and Device1 parses the three elements. 1. Device1 changes its device name to CyberData Autoprovisioned. 2. Device1 finds an AutoprovFile element containing the filename sip_common.xml. The device downloads sip_common.xml from “https://autoprovtest.server.net,”...
  • Page 46 TFTP server at 10.0.1.3. and imports these settings. The device name is set to CyberData Autoprovisioned, the SIP server is set to 10.0.0.253, and the port is set to 5060. Device2 does the same except it downloads 0020f7020002.xml on boot and imports these values instead.
  • Page 47 You can force a change to the audio files on the board by clicking Restore Default on the Audio Configuration page or by changing the autoprovisioning file with “default” set as the file name. Operations Guide 931431A CyberData Corporation...
  • Page 48 "http://test.cyberdata.net"; # OPTION 66 option option-150 10.0.0.252; # OPTION 150 # These two lines are needed for option 43 vendor-option-space VendorInfo; # OPTION 43 option VendorInfo.text "http://test.cyberdata.net"; # OPTION 43 range 10.10.0.1 10.10.2.1; } Operations Guide 931431A CyberData Corporation...
  • Page 49 Save this file as the mac address of your device .xml to use DHCP autoprovisioning options. 4. You can then upload the autoprovisioning file to a TFTP or HTTP server where the file can be loaded onto other devices. Operations Guide 931431A CyberData Corporation...

  • Page 50: Downloading The Firmware

    4. Click on the Firmware menu button to open the Firmware page. See Figure 2-16. Caution Equipment Hazard: CyberData strongly recommends that you first reboot the device before attempting to upgrade the firmware of the device. See Section 2.2.10, "Reboot the Device".
  • Page 51 Shows the current firmware version. Use the Browse button to navigate to the location of the firmware file that you want to upload. Click on the Upload button to automatically upload the selected firmware and reboot the system. Operations Guide 931431A CyberData Corporation...

  • Page 52: Reboot The Device

    To reboot a Multicast VoIP Microphone, log in to the web page as instructed in Section 2.2.4, "Log in to the Configuration Home Page". 1. Click on the Reboot button on the Home page (Figure 2-17). A normal restart will occur. Figure 2-17. Home Page 446100256 v1.0.0 Reboot Operations Guide 931431A CyberData Corporation...

  • Page 53: Command Interface Post Commands

    Table 2-17. Command Interface Post Commands Device Action HTTP Post Command Force reboot wget --user admin --password admin --auth-no-challenge --no- check-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ command.cgi" --post-data "reboot=yes" a.Type and enter all of each http POST command on one line. Operations Guide 931431A CyberData Corporation...

  • Page 54: Appendix A Mounting The Multicast Voip Microphone

    Before you mount the Multicast VoIP Microphone, make sure that you have received all the parts for each Multicast VoIP Microphone. Refer to Table A-1. Table A-1. Wall Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration #6 x 1.25 inches Sheet Metal Screw #6 Ribbed Plastic Anchor Operations Guide 931431A CyberData Corporation...
  • Page 55 1.625 [41.3] 4.528 [115.0] HEIGHT W/O MIC BOOM DIMENSIONS ARE IN INCHES [MILLIMETER] Figure A-1 shows how to connect the network cable to the Multicast VoIP Microphone. Figure A-1. Network Cable Connection Network Connector Latch Operations Guide 931431A CyberData Corporation...
  • Page 56 Center to Center Screw Accessory KIt Figure A-3 shows the keyhole details of the Multicast VoIP Microphone. Figure A-3. Keyhole Details Dimensions are in Backplate Inches [Millimeter] Use Provided Screw  and Anchors for Mounting Bottom Operations Guide 931431A CyberData Corporation...

  • Page 57: Appendix B Troubleshooting/Technical Support

    To see a list of frequently asked questions for your product, click on the FAQs tab at the following webpage: http://www.cyberdata.net/voip/011446/ B.2 Documentation The documentation for this product is released in an English language version only. To download PDF copies of CyberData product documentation, click on the Downloads tab at the following webpage: http://www.cyberdata.net/voip/011446/ Operations Guide 931431A...

  • Page 58: Contact Information

    Support form at the following website: http://support.cyberdata.net/ The Support Form initiates a ticket which CyberData uses for tracking customer requests. Most importantly, the Support Form tells us which PBX system and software version that you are using, the make and model of the switch, and other important information. This information is essential for troubleshooting.

  • Page 59: Index

    49 configurable parameters 19 get autoprovisioning template 33 contact information 51 GMT table 22 contact information for CyberData 51 GMT time 22 Current Network Settings 25 current network settings 25 CyberData contact information 51 home page 15...
  • Page 60 VLAN ID 25 product features 3 VLAN Priority 25 product overview VLAN tagging support 25 product features 3 VLAN tags 25 product specifications 4 supported protocols 3 supported SIP servers 4 typical system installation 2 Operations Guide 931431A CyberData Corporation...
  • Page 61 CyberData 51 web access password 11 web access username 11 web configuration log in address 15 web page navigation 12 web page navigation 12 web-based configuration 11 wget, free unix utility 46 Operations Guide 931431A CyberData Corporation...

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