Troubleshooting - Samsung SMARTCAM D1 User Manual

Troubleshooting

If you encounter a problem with your system, see the table below to solve the problem
as quickly and easily as possible. Please follow the instruction below:
Problem
- Move to "Log-in page  Forgot your ID/Password?", and enter the
registered e-mail address to which we will send you the user ID and/or a
I forgot my user ID/
new password.
password.
It can be spammed out depending on the policy of the email server.
After logged in, it is advisable to change the temporary password provided.
- If the green light on the product state LED turns off frequently, it may be
Product is not because the product is installed in an environment with a poor wireless
connected to the Internet connection.
wireless hub. In this case, a wired connection is recommended.
- Check the password for the wireless hub and try again.
- Check whether the serial number entered matches the label on the product.
- Enter the correct password for the product registered again and try to
register the product again.
After logged in, - Check whether the LED light of the product is yellow.
I failed to register the - If this fails to resolve the problem, factory reset the product and repeat the
product. procedure from the beginning.
(To factory reset the product, press and hold the RESET button on the
product for 10 seconds. The product will be restarted when the product is
factory reset.)
Action
Problem
The video from the
- The video from the camera can be delayed according to a network delay.
camera is temporarily
Check if the product and the camera are far apart.
lost.
- Click the Voice icon in the video playback page, or check if the voice is
No sound is output
turned On in your smart phone app.
from the video.
- Some internet service providers do not support audio outputs in relay mode.
I want to change my
- Change the account information after logging into Wisenet SmartCam+.
password and/or
For more details, refer to the mobile guide.
email address.
- Check the UPnP setting of the router.
Product will be
- A network upload speed of at least 3.5Mbps (1080p) is recommended.
connected in a relay
- Depending on the policy of your service provider, you can access in relay
mode.
mode.
- The Outdoor, Battery-Powered Camera cannot detect additional events while
No event is detected. detecting an event and transmitting to the station hub, and may be subject
to a time delay during live monitoring.
A battery replacement - The Outdoor, Battery-Powered Camera is displayed as activated on the
push notice is camera list even if it is fully discharged, so please replace the battery when
generated. a push notice is received.
- The Outdoor, Battery-Powered Camera detects the movement of an object
Motion event is not
using a PIR sensor, but it may fail to record the movement of an object if it
recorded.
approaches to the camera and passes quickly.
Action
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