ViewSonic CDP9800-CN User Manual
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ViewSonic CDP9800-CN User Manual

ViewSonic CDP9800-CN User Manual

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CDP9800-CN
Commercial Display

User Guide

IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. "Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual"
Model No. VS16304

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Summary of Contents for ViewSonic CDP9800-CN

  • Page 1: User Guide

    Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.

  • Page 2: Compliance Information

    Compliance Information NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 3 CE Conformity for European Countries The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU. Following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE).
  • Page 4 Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Proposed Maximum...

  • Page 5: Safety Precautions

    Safety Precautions FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR: • DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer all servicing to qualified service personnel.

  • Page 6: Recommended Use

    CAUTION: Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions: • When the power supply cord or plug is damaged. • If liquid has been spilled, or objects have fallen into the monitor. •...

  • Page 7: Table Of Contents

    Table Of Contents Unpacking and Installation ....1 Operation 13 1.1. Unpacking ........1 4.1. Watch the Connected Video Source .......... 13 1.2. Package Contents ......1 4.2. Play multimedia files from USB 1.3. Installation Notes ......1 device ........... 13 1.4.
  • Page 8 10.3. Protocol ........32 10.3.1. Set-Function Listing ..32 10.3.2. Get-Function Listing ..36 10.3.3. Remote Control Pass-through mode ..41 11. Other Information ....... 44 Customer Support......... 44 Limited Warranty ........45 Mexico Limited Warranty ...... 47...

  • Page 9: Copyright Information

    Serial Number: Purchase Date: Product disposal at end of product life ViewSonic respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit ViewSonic website to learn more. USA & Canada: http://www.viewsonic.com/company/green/recycle-program/ Europe: http://www.viewsoniceurope.com/uk/support/recycling-information/...

  • Page 10: Unpacking And Installation

    Unpacking and Installation 1.1. Unpacking • This product is packed in a carton, together with the standard accessories. • Any other optional accessories will be packed separately. • Due to the size and weight of this display it is recommended for two people to move it. •...

  • Page 11: Mounting On A Wall

    5. The eye bolt is for usage in short time maintenance and installation. We suggest not to use the eye bolt for more than 1 hour. Prolong usage is prohibited. Please keep a clear safety area under the display while using the eye bolt. 1.4.1. VESA Grid CDP9800-CN 800(H) x 500(V) mm Caution: To prevent the display from falling: •...

  • Page 12: Mounting In Portrait Position

    1.5. Mounting in Portrait Position This display can be installed in por trait position. 1. Remove the table stand, if attached. 2. When facing the display at the back, rotate 90 degrees anticlockwise, the input/output terminals should at the top and right side. NOTE: When installing the display on a wall, please consult a professional technician for proper installation.

  • Page 13: Parts And Functions

    Parts and Functions 2.1. Control Panel MUTE INPUT MENU Remote control sensor and power status ] button indicator Use this button to turn the display on or put the • Receives command signals from the remote display to standby. control. [MUTE] button •...

  • Page 14: Input/Output Terminals

    2.2. Input/Output Terminals AC IN AUDIO IN AC power input from the wall outlet. Audio input for VGA source (3.5mm stereo phone). MAIN POWER SWITCH AUDIO OUT Switch the main power on/off. Audio output to external AV device. HDMI 1 IN / HDMI 2 IN / HDMI 3 IN SPEAKER SWITCH HDMI video/audio input.

  • Page 15: Remote Control

    2.3. Remote Control ] button Turn the display on or put the display to standby. 2.3.1. General functions [PLAY] button Control playback of media files. ] SOURCE button Choose input source. Press [ ] or [ ] button to NORMAL choose from DisplayPort, DVI-D, VGA.

  • Page 16: Inserting The Batteries In The Remote Control

    2.3.2. Inserting the batteries in the remote control The remote control is powered by two 1.5V AAA batteries. To install or replace batteries: 1. Press and then slide the cover to open it. 2. Align the batteries according to the (+) and (–) indications inside the battery compartment. 3.

  • Page 17: Connecting External Equipment

    Connecting External Equipment 3.1. Connecting External Equipment (DVD/VCR/VCD) 3.1.1. Using COMPONENT video input [AUDIO IN] [COMPONENT IN] [COMPONENT OUT] Audio Out (YPbPr) (YPbPr) DVD / VCR / VCD 3.1.2. Using Video Source input [Audio IN] [Y/CVBS IN] [Y/CVBS Out] Audio Out DVD / VCR / VCD 3.1.3.

  • Page 18: Connecting A Pc

    3.2. Connecting a PC 3.2.1. Using VGA input Audio Out [VGA AUDIO IN] VGA Out D-Sub 15 pin [VGA IN] 3.2.2. Using DVI input [VGA AUDIO IN] Audio Out DVI Out [DVI IN] 3.2.3. Using HDMI input HDMI Out [HDMI IN]...

  • Page 19: Using Hdmi Input

    3.2.4. Using DisplayPort input [DisplayPort Out] [DisplayPort IN] 3.3. Connecting Audio Equipment 3.3.1. Connecting external speakers External speakers 3.3.2. Connecting an external audio device Audio In [AUDIO OUT] Stereo Amplifier [SPDIF OUT]...

  • Page 20: Connecting Multiple Displays In A Daisy-Chain Configuration

    3.4. Connecting Multiple Displays in a Daisy-chain Configuration You can interconnect multiple displays to create a daisy-chain configuration for applications such as a video wall. NOTE: Maximum 100 displays (10x10) can be used in a daisy-chain configuration. 3.4.1. Display control connection Connect the [RS232C OUT] connector of DISPLAY 1 to the [RS232C IN] connector of DISPLAY 2.

  • Page 21: Ir Pass-Through Connection (Optional)

    3.6. IR Pass-through Connection (optional) [IR OUT] DVD / VCR / VCD [IR IN] NORMAL (DVD / VCR / VCD) FORMAT SOURCE LIST INFO ADJUST OPTIONS ID SET ENTER Remote Control...

  • Page 22: Operation

    Operation 4.3. Play options NOTE: The control button described in this section 4.3.1. Playing music files is mainly on the remote control unless Music 1. Choose in the top bar. specified otherwise. Music 4.1. Watch the Connected Video Source 2. Choose one music track, and press [OK] See page 13 for external equipments connection.

  • Page 23: Osd Menu

    OSD Menu 5.2. OSD Menu Overview An overall view of the On-Screen Display (OSD) 5.2.1. PICTURE menu structure is shown below. You can use it as a reference for further adjusting your display. Picture 5.1. Navigating the OSD Menu Brightness Contrast Sharpness 5.1.1.

  • Page 24: Screen Menu

    Gamma selection 5.2.2. Screen menu Gamma is what controls the overall brightness of an image. Images which are not corrected properly Screen can appear too white or too dark, so controlling the H position gamma properly can have a huge influence on the V position overall picture quality of your display.
  • Page 25 Zoom mode CUSTOM ZOOM The pictures you receive may be transmitted You can use this function to further customize in 16:9 format (wide screen) or 4:3 format the zoom settings to suit the image you want to (conventional screen).The 16:9 pictures sometimes display.

  • Page 26: Audio Menu

    5.2.3. AUDIO menu Audio Balance Treble Bass Quick swap Audio reset Switch main on top or sub on top. PBP 2Win PBP 3Win PBP 4Win Sub Win1 Sub Win1 Input Input :Exit :Move :Select Sub Win1 MENU Input Sub Win2 Sub Win2 Sub Win3 BALANCE...

  • Page 27: Configuration1 Menu

    • {Video} - Select {On} to enter power saving Main mode when no signal is detected from the VIDEO mode (YUV color space) inputs after 10 seconds Panel saving HDMI1 Choose to enable the panel saving functions and thus reduce the risk of “image persistence” or HDMI2 “ghost-imaging”.

  • Page 28: Configuration2 Menu

    1 to 99. Cancel Heat status This function allows you to check the thermal Reset status of the display at any time. Monitor information Shows information about your display, including model number and serial number. Monitor information Model Name: CDP9800-CN Serial NO:...

  • Page 29: Advanced Option

    IR control DP Version Select the operation mode of the remote control The option are: 1.1} / 1.2}. The default is when multiple displays are connected via an 1.1}. RS232C connection. Human sensor • {Normal} - All displays can be operated Set the display to turn on backlight if it does sensor normally by the remote control unit.
  • Page 30 • {Switch on delay} - Set the power-on delaying Example: 5 x 5 screen matrix (25 displays) time (in seconds). The default option {Auto} H MONITORS = 5 displays allows a sequential powering-on for each V MONITORS = 5 displays display by their ID number when multiple H MONITORS displays are connected.
  • Page 31 1. Press [OK] or [ ] button to enter the submenu. 0001/0002 Photo Schedule Photo Video Today 2015 . 01 . 03 02 : 43 : 32 Input ＿ ＿ ＿ ＿ ＿ Every week USB play list Options Exit 2.

  • Page 32: Input Menu

    OPS settings Video source Set the OPS configuration under each power Select a video input source. condition. Choose from: {Displayport} / {DVI-D} / {VGA} / {HDMI 1} / {HDMI 2} / {HDMI 3} / {Component} / • {Auto} - After selecting {Card OPS} for video OPS}.

  • Page 33: Usb Device Compatibility

    USB device compatibility USB Video Subtitle Formats (for language subtitles, etc.) File Max.Frame Rate Max.Bit Rate Container Video codec Maximum resolution Audio codec Extensions (fps) (Mbps) MPEG-1 1920x1080 25p, 30p, 50i, 60i MPEG-1 (L1 & L2), .mpg MPEG-2 1920x1080 25p, 30p, 50i, 60i MPEG-1, 2, 2.5 L3, .mpeg AAC/HE-AAC (v1 &...
  • Page 34 USB Multimedia Formats Frequency Max.Bit Rate Maximum File Extensions Container Video codec Audio codec resolution (kHz) (Mbps) .mp3 MPEG-1, 2, 2.5 L3 .wma .asf (V2 up to V9.2) .wma WMA Pro WMA, WMA Pro .wav (PC) LPCM LPCM .aif (mac) LPCM LPCM .aiff (mac)

  • Page 35: Input Mode

    Input Mode UHD Preset Mode (DP/HDMI timing support): FHD Preset Mode (VGA/DVI timing support): H.Freq. V.Freq. Item Resolution BW (MHz) (KHz) (Hz) H.Freq. V.Freq. Item Resolution BW (MHz) 3840x2160 53.946 23.900 296.703 For HDMI (KHz) (Hz) 3840x2160 24.000 297.000 For HDMI 640x350 31.469 70.086...

  • Page 36: Cleaning And Troubleshooting

    Cleaning and Troubleshooting 8.1. Cleaning When Using the Display • Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the display is usually very hot due to the high temperature of exhaust air being released through the ventilation holes.

  • Page 37: Troubleshooting

    8.2. Troubleshooting Symptom Possible Cause Remedy No picture is displayed 1. The power cord is disconnected. 1. Plug in the power cord. 2. The main power switch on 2. Make sure the power switch is the back of the display is not switched on.

  • Page 38: Technical Specifications

    Technical Specifications Display: Item Specifications Screen Size (Active Area) 97.5” (247.7 cm) LCD Aspect Ratio 16:9 Number of pixels 3840 (H) x 2160 (V) Pixel pitch 0.5622 x 0.5622 mm Displayable colors 1073.7M colors Brightness (typical) 500 nits (typ) Contrast ratio (typical) 1300:1 (typ) Viewing angle 89 degrees...
  • Page 39 General: Item Specifications Power Supply AC 100 ~ 240V, 50 ~ 60Hz 700 W (max) 500 W (typ) Power Consumption NA (EPA 6.0) <0.5W (standby mode) Dimensions (Without Stand) 2193.2 (W) x 1248.2 (H) x 89.8 (D) mm Weight (Without Stand) 91.4 Kg Gross Weight (Without Stand) 134.5 Kg...

  • Page 40: Rs232 Protocol

    10. RS232 Protocol 10.1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol. The protocol contains three sections command: •...

  • Page 41: Protocol

    10.3. Protocol 10.3.1. Set-Function Listing The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/ DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes. Set-Function description: Length: Total Byte of Message excluding “CR”.
  • Page 42 Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x73 0x24 0x31 0x37 0x36 0x0D 0x32 Reply (Hex Format) Command Name Length Type 0x30 0x34 0x2D...

  • Page 43: Remote Control

    Mute 000: OFF 001: ON (mute) Button Lock 000 : Unlock 001 : Lock Menu Lock > 000 : Unlock 001 : Lock Key Pad 000 : UP 001 : DOWN 002 : LEFT 003 : RIGHT 004 : ENTER 005 : INPUT 006 : MENU/EXIT Disable: RCU has no...
  • Page 44 NOTE: 1. Behavior at lock modes Lock Mode Behavior Button Lock 1. Lock all buttons on the front panel and RCU, except for “Power” 2. All the SET functions should be workable via RS32, even the ones with according hot key in RCU like Mute,…etc. MENU Lock 1.

  • Page 45: Get-Function Listing

    Hex code (in hex) = Original data (in dec) + 20 Date & Code Code Date & Code Code Date & Code Code Date & Code Code Time (Hex) Time (Hex) Time (Hex) Time (Hex) (ASCII) (ASCII) (ASCII) (ASCII) space “...
  • Page 46 Get-Function description: Length: Total Byte of Message excluding “CR”. TV/DS ID Identification for each of TV/DS (01~98; default is 01). Command Type Identify command type, “g” (0x67h) : Get Command “r” (0x72h) : Valid command Reply “-“ (0x2Dh) : Invalid command Reply Command: Function command code: One byte ASCII code.
  • Page 47 Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the command table. Send (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x67 0XD3 0x30 0x30 0x30 0x0D 0x35 Reply (Hex Format) Command Name...
  • Page 48 Get-Thermal 000~100: For specific models 0~+100 deg C only -01~-99: -1~-99 deg C Get-Power on/ For specific models off log (See below note) only Get-Date For specific models (See the Set-Date only command) Get- Time For specific models (See the Set-Time only command) NOTE:...
  • Page 49 Hex code (in hex) = Original data (in dec) + 20 Date & Code Code Date & Code Code Date & Code Code Date & Code Code Time (Hex) Time (Hex) Time (Hex) Time (Hex) (ASCII) (ASCII) (ASCII) (ASCII) space “...

  • Page 50: Remote Control Pass-Through Mode

    4. Get Date & Time example Assumed the current date/time of display#01 as below Date: 2015-1/31 Time: 16:27:59 Send: 0x 38 30 31 67 32 30 30 30 0D (Get Date) Reply: 0x 38 30 31 72 32 30 40 35 0D (Year “20” “15”) 0x 38 30 31 72 32 31 21 51 0D (Month “1”, Day ”31”) Send: 0x 38 30 31 67 33 30 30 30 0D (Get Time) Reply:...
  • Page 51 Code (HEX) RECALL (LAST) INFO (DISPLAY) ASPECT (ZOOM, SIZE) VOLUME UP (+) VOLUME DOWN (-) MUTE CHANNEL/PAGE UP (+)/ BRIGHTNESS+ CHANNEL/PAGE DOWN (-)/ BRIGHTNESS- POWER SOURCES (INPUTS) SLEEP MENU DOWN LEFT (-) RIGHT (+) OK (ENTER, SET) EXIT ■ (F1) GREEN ■...
  • Page 52 NOTE: This IR-pass-through code is different from the RCU key code. Special control sequence for POWER key under IR-pass through mode. 2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself on, then forward the POWER code to the host via RS232. 2-2.

  • Page 53: Other Information

    Latin America C= http://www.viewsonic.com/la/ www.viewsonic.com/la/ soporte@viewsonic.com (Mexico) soporte/servicio-tecnico Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F. Tel: 55) 6547-6454 55)6547-6484 Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico Latin America C= http://www.viewsonic.com/la/ www.viewsonic.com/la/ soporte@viewsonic.com (Peru) soporte/servicio-tecnico Macau www.hk.viewsonic.com T= 853 2870 0303 service@hk.viewsonic.com...

  • Page 54: Limited Warranty

    If a product proves to be defective in material or workmanship during the war- ranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
  • Page 55 Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be li- able for: 1. Damage to other property caused by any defects in the product, damages based upon inconvenience,...

  • Page 56: Mexico Limited Warranty

    Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Page 57 ViewSonic Corporation Av Ferrocarril Sonora #3780 L-C 14035 Pipeline Ave. Chino, CA 91710, USA Col 20 de Noviembre Tel: 800-688-6688 (English); 866-323-8056 (Spanish); Tijuana, Mexico E-Mail: http://www.viewsonic.com 4.3: ViewSonic Mexico Limited Warranty Page 2 of 2 CD_LW02 Rev. 1A 06-25-07...

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