Troubleshooting - Bose soundsport Owner's Manual

TROUBLESHOOTING

Problem What to do
Headphones Power on the headphones (see "Powering on/off" on page 9).
•
don't turn on
Charge the battery.
•
Headphones • On your Bluetooth
don't pair with
Turn the Bluetooth feature on and then off.
–
Bluetooth®
Delete your Bose
–
device
device. Pair again.
Move your Bluetooth device closer to the headphones and away from any
•
interference or obstructions.
Pair a different Bluetooth device (see page 18).
•
Visit: global.bose.com/support/ssw to see how-to videos.
•
Clear the headphone pairing list: Power off the headphones. Press and hold
•
the Power/Bluetooth button for 10 seconds until you hear "Bluetooth device
list cleared." Delete your Bose SoundSport headphones from the Bluetooth
Headphones Make sure your Bluetooth device supports NFC.
•
don't pair with
Unlock your device and turn on the Bluetooth and NFC features.
•
NFC-enabled
Tap the NFC touchpoint on the back of your Bluetooth device to the back of
•
device
the inline remote.
No sound Power on the headphones and charge the battery.
•
Increase the volume on your headphones and Bluetooth device.
•
Press the Power/Bluetooth button to hear the connected device. Make sure
•
you are using the correct device.
Move your Bluetooth device closer to the headphones and away from any
•
interference or obstructions.
Use a different music source.
•
Pair a different Bluetooth device (see page 18).
•
If two Bluetooth devices are connected, pause the first device and play the
•
other device.
If two Bluetooth devices are connected, move the devices within range of the
•
headphones (30 ft. or 10 m).
®
device:
®
SoundSport
list on your device. Pair again.
®
headphones from the Bluetooth list on your
E N G L I S H - 24