Technical Support; Frequently Asked Questions - VTech Kidizoom Selfie Cam User Manual

TECHNICAL SUPPORT

if you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
department with any problems and/or suggestions that you might have.
A service representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below:
• the name of your product or model number (the model number is
typically located on the back or bottom of your product).
• the actual problem you are experiencing.
• the actions you took right before the problem started.
Internet: www.vtech.co.uk
Phone: 01235 546810 (from UK), or +44 1235 546810 (outside UK)

FREQUENTLy ASKED QUESTIONS

Question 1:
i have bought a Kidizoom Selfie Cam, but it will not work with my PC,
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my PC is looking for a driver. i have searched the internet and cannot
find a VTech Kidizoom Selfie Cam driver. What can i do?
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Answer:
There is no separate driver needed for the Kidizoom Selfie Cam. it
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uses a standard USB mass storage device driver. Such a driver comes
standard on all Windows operating systems starting with Windows
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2000 Service Pack 3 (including Windows XP, Vista and upwards) and
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Mac oS 9.0 or above. if your computer meets these oS requirements
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and is still looking for a driver, please contact your PC manufacturer
for further assistance. For earlier operating systems that do not support
mass storage, a system upgrade or mass storage device driver may be
available. Again, please check with your PC manufacturer.
Question 2:
What is the iSo value (light sensitivity) of the Kidizoom Selfie Cam?
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Answer:
The Kidizoom Selfie Cam uses an auto-iSo value. it auto adjusts
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the exposure time and light sensitivity depending on the lighting
environment.
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