Base Indicator Lights; Voice Tube Replacement; Troubleshooting - Plantronics CS 70 User Manual

BASE INDICATOR LIGHTS

Indicator Lights
Talking/Muted (Green)
Power (Red)
Charging (Amber)
Action
Charging
Fully Charged
Power
Talking
Muted

VOICE TUBE REPLACEMENT

2
1
To replace voice tube:
1. Slide old voice tube out.
2. Slide in spare voice tube.
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TROUBLESHOOTING

Light
Flashes amber
Solid amber
Solid red
Solid green
Flashes green
Problem Solution
I plugged everything in but
• Check that the AC charger jack is connected to the base unit.
the lights won't come on.
• Check that the AC charger is securely connected to a working
wall outlet.
• Check that the AC charger is the model supplied by Plantronics.
• Check that the phone is connected to the base unit's phone cord
My headset does not work
jack and it is pushed in firmly.
with the base unit.
• Check that the phone handset is connected to the base's phone
handset jack and it is pushed in firmly.
• Headset may be out of range of the base. Move closer to base
unit until headset is within range. Range varies with office
environment.
• Headset battery is dead. Recharge the battery by placing the
headset in the headset charging cradle or by using the AC
charger supplied. See page 9.
• Listening volume too low. Press the volume up button on the
headset. If the volume is still too low, select another listening
volume major adjust switch setting. See page 15.
• Incorrect configuration dial setting for your phone. Try other
phone configuration dial settings on the base unit. Ensure the
selected number is in line with the position indicator. See page 14.
• You may have to resubscribe your headset with the base. See
page 11.
Callers cannot hear me. • Headset is muted. Long press (3 sec.) the volume down button
on headset to unmute the microphone. See page 16.
• Improper positioning of voice tube. Try various other positions.
• Voice tube may be clogged. Remove voice tube and test to see if
callers can hear you without it. If they can, then replace the
clogged voice tube. See page 18.
• Speaking volume is too low. Increase the speaking volume by
adjusting the speaking volume minor adjust buttons on the base
unit as described on page 16. If the volume is still too low, select
another speaking volume major adjust setting as described on
page 16.
• Incorrect configuration dial setting for your phone. Try other
phone configuration dial settings on the base unit. Ensure the
selected number is in line with the position indicator. See page 14.
I can hear a dial tone in
Phone will work in more than one configuration dial position.
more than one
Use the position that sounds best to you and the person you call.
configuration position.
I cannot hear a dial tone • Check that the phone is connected to the base's phone
in any configuration cord jack. See page 6.
position.
• Check that the phone handset is connected to the base's
phone handset jack. See page 6.
I cannot hear • Check that all cords and jacks are connected correctly.
caller/dial tone.
• Check that the base has power (red indicator light) and the
headset battery is fully charged.
• Try other phone configuration dial settings on the base unit.
Ensure the selected number is in line with the position indicator.
See page 14.
• Ensure you are in headset mode. Press the call control button to
select correct mode. The talk indicator light on the base is green.
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