Additional Information; Troubleshooting - Sony Bravia KDL-65W950B Operating Instructions Manual

Additional Information

Troubleshooting

When the illumination LED is flashing red, count how many times it flashes
(interval time is three seconds).
If the illumination LED flashes red, reset the TV by disconnecting the AC power cord (mains
lead) from the TV for two minutes, then turn on the TV.
If the problem persists, contact your dealer or Sony service centre with the number of times
the illumination LED flashes red (interval time is three seconds). Press "/1 on the TV to turn it
off, disconnect the AC power cord (mains lead), and inform your dealer or Sony service
centre.
When the illumination LED is not flashing, check the items as follows.
You can also refer to "Troubleshooting" in the i-Manual or perform self-diagnosis by selecting
"Help" t
"Customer Support"t "Self Diagnostics". If the problem persists, have your
TV serviced by qualified service personnel.
Condition
There is no picture
(screen is dark) and no
sound.
Some programmes
cannot be tuned.
The remote control does
not function.
The "Parental Lock"
password has been
forgotten.
The TV surrounds
become warm.
Frozen audio or video, a
blank screen, or the TV
does not respond to TV
or remote control
buttons.
Explanation/Solution
• Check the antenna (aerial)/cable connection.
• Connect the TV to AC power (mains), and press "/1 on
the TV or 电视电源 on the remote control.
• Check the antenna (aerial).
• Replace the batteries.
• Your TV may be in SYNC mode.
Press Control Bar (....) and slide left/right to select " 同步
菜单 " then press the touchpad. Select "TV Control" and
then select "Home (Menu)" or "Options" to control the
TV.
When using IR Remote Control, press 同步菜单 , select
"TV Control" and then select "Home (Menu)" or "Options"
to control the TV.
• Enter 9999 for the PIN code. (PIN code 9999 is always
accepted.)
• When the TV is used for an extended period, the TV
surrounds become warm.
You may feel hot when touching there by the hand.
• Perform a simple reset of the TV by unplugging the AC
power cord (mains lead) for two minutes, then plug it in
again.
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