Warranty Options - Lenovo ThinkSystem SN550 Product Manual

Supported environment
The Lenovo ThinkSystem SN550 server complies with ASHRAE Class A3 specifications. System
performance may be impacted when operating temperature is above ASHRAE A3 specification or fan
failed condition.
Air temperature:
Operating:
ASHRAE Class A2: 10 °C - 35 °C (50 °F - 95 °F); decrease the maximum ambient
temperature by 1 °C for every 300 m (984 ft) increase in altitude above 900 m (2,953
ft)
ASHRAE Class A3: 5 °C - 40 °C (41 °F - 104 °F); decrease the maximum ambient
temperature by 1 °C for every 175 m (574 ft) increase in altitude above 900 m (2,953
ft)
Server off: 5°C to 45°C (41°F to 113°F)
Shipment/Storage: -40 °C to 60 °C (-40 °F to 140 °F)
Maximum altitude: 3,050 m (10,000 ft)
Relative Humidity (non-condensing):
Operating:
ASHRAE Class A2: 8% - 80%, maximum dew point: 21°C (70°F)
ASHRAE Class A3: 8% - 85%, maximum dew point: 24°C (75°F)
Shipment/Storage: 8% - 90%

Warranty options

The ThinkSystem SN550 (machine type 7X16) has a 3-year warranty.
The standard warranty terms are customer-replaceable unit (CRU) and onsite (for field-replaceable units,
FRUs, only) with standard call center support during normal business hours and 9x5 Next Business Day
Parts Delivered.
Also available are Lenovo Services warranty maintenance upgrades and post-warranty maintenance
agreements, with a predefined scope of services, including service hours, response time, term of service,
and service agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are
available in every country. For more information about Lenovo warranty service upgrade offerings that are
available in your country, go to the Data Center Advisor and Configurator (formerly known as
LESC) website http://lesc.lenovo.com, then do the following:
1. In the Customize a Model box in the middle of the page, select the Services option in the
Customization Option dropdown menu
2. Enter the machine type & model of the system
3. From the search results, you can click either Deployment Services or Support Services to view
the offerings
The following table explains warranty service definitions in more detail.
Table 30. Warranty service definitions
Term Description
Onsite If a problem with your product cannot be resolved via telephone, a Service Technician will be
Service dispatched to arrive at your location.
Parts If a problem with your product cannot be resolved via telephone and a CRU part is required, Lenovo
Delivered will send a replacement CRU to arrive at your location. If a problem with your product cannot be
resolved via telephone and a FRU part is required, a Service Technician will be dispatched to arrive
at your location.
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