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2.5 Troubleshooting
If ATOM does not appear to be working, refer to the following table to help identify and resolve the
problem. For further assistance, contact Customer Support (support@access-is.com).
Alternatively, use the Contact Customer Support page on the Access-IS website.
Note: Do not attempt to disassemble ATOM if it does not operate correctly. Any attempt to do so
may be dangerous and will invalidate the warranty.
Table 1: Troubleshoot ATOM
Problem
ATOM not reading a document
ATOM cannot scan a barcode
2.6 Maintenance
2.6.1
Cleaning
Clean the glass with a lint-free cloth. If the glass is dirty, wipe the glass with a lint-free cloth
moistened with isopropyl alcohol or use an alcohol wipe. Do not use abrasive cleaners.
2.6.2
Storage
Store the unit in its original box, at a temperature of 0°C to 60°C.
Page 9 of 20
Solution
Ensure that ATOM is ready to read a document (only the blue
power icon should be illuminated).
Check that ADRS is ready. Refer to Document reader
software status messages (on page 16) for more
information.
Ensure that the unit is configured to read the barcode that you
are scanning.
If scanning a document, ensure that the print quality is good.
If scanning a barcode on a mobile phone, ensure that you set
the screen backlight on the phone to its brightest setting.
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