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Pluto User Manual v1.38
Limited Warranty: The Pluto unit you have purchased includes a warranty on all electronic items of the
unit and manufacturing defects for a period of one year from the original shipment date. This Limited
warranty applies only to Pandora Technology branded hardware products sold or leased from Pandora
Technology [Starbow Ltd.], it's subsidiaries and authorised resellers or distributors.
During the lifetime of the product the Customer is authorised to download from our website any
software and/or firmware updates that are intended for the Model and Version of the Pluto unit
purchased. This will include bug fixes and feature revisions as detailed in the release notes that
accompany the update.
Exclusive Remedy: Subject to any conditions listed below the sole obligation of Pandora Technology
[Starbow Ltd.] under this Warranty is (at no extra charge) to correct, repair or replace the Equipment
(or part of it) to prevent a re occurrence of a particular defect during the warranty period.
Notification of Warranty claim: If a customer believes that the equipment is faulty in any way then the
customer should contact Pandora technology directly by phone or email at the addresses given below
with an full and accurate description of the problem. If after investigation Pandora Technology
determines that the equipment is faulty then it will be serviced or repaired according to the provisions
of the warranty. All repairs are carried out at our UK facility and it is the responsibility of the customer
to ensure that the equipment is properly packed and returned to us carriage paid.
Conditions:
The Limited Warranty does not cover the following:
Cosmetic Damage
–
Damage to any software applications or programmes, data or removable media.
–
Damage due to :
–
(1) acts of God, accident or disaster, or any reason beyond Pandora Technology's reasonable control.
(2) Negligence or misuse including (but not limited to) failure to use the Equipment for its normal purpose of in
accordance with Pandora Technology's instructions on it's proper use and maintenance.
(3) Improper operation and maintenance of the Equipment (including unauthorized alterations and/or modifications by
anyone other than a Pandora Technology authorised service agent).
(4) Operation of the equipment with non-compatible equipment, products, accessories power supplies or attachments
outside of the published environmental and electrical parameters.
The Customers failure to notify Pandora Technology of a fault with the equipment during the Warranty Period, or the continued use of
the equipment after a fault has been detected, shall constitute an unqualified acceptance of such Equipment and a waiver by the
Customer of all claims thereto.
All Equipment (including any parts and components of Equipment) replaced by Pandora Technology becomes the property of Pandora
Technology to be kept or disposed of at Pandora Technology's discretion. Customers shall not be compensated or otherwise credited in
respect thereof.
From time to time Pandora Technology may release major new software features, product updates and/or new hardware revisions
Pandora Technology reserves the right to charge for these accordingly.
Please note that it is the responsibility of the customer to ensure that any firmware or software updates or patches are installed
according to the published instructions and that any updates are applied to the correctly matching hardware.
Limitation of Liability: The liability of Pandora Technology, if any, and Customers sole and exclusive remedy for damages for any claim of
any kind whatsoever shall not be greater than the actual purchase price of the Equipment with respect to which the claim is made. In
no event shall Pandora Technology be liable to the Customer for any special, indirect, incidental or consequential damages of any kind
including (but not limited to) compensation, reimbursement or damages on account of the loss of present or prospective profits or for
any other reason whatsoever.
For Further information or to report any problems please contact ....
Pandora Technology [Starbow Ltd.]
Ingress Coach House
Capability Way
Greenhithe
Kent DA9 9GY
UK
tel: +44 1322 374700
email: service@pandoratek.org
Pandora Technology
United Kingdom
PLUTO WARRANTY STATEMENT
fax: +44 1322 374701
sales@pandoratek.org
www.pandora-int.com
Page 2 of 66
October 2013
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