Alcatel A50 User Manual page 51

The caller's name/number doesn't appear when a call is received
• Check that you have subscribed Caller ID service with your carrier.
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger signal
strength.
• Make sure that the receiver, connector and speaker on your phone
is clean.
I can't use the features described in the manual
• Check with your carrier to make sure that your subscription includes
this service.
• Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an
international number.
I can't add a contact
• Make sure that your SIM card contact list is not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
• Contact your network carrier to check service availability.
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• Set up your voicemail with your carrier, so that your caller can leave
a message.
I can't access my voicemail
• Make sure that your carrier's voicemail number is correctly entered
in "Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone storage as it might be full.
• Contact your network carrier to check service availability and MMS
parameters.
• Verify the server center number or your MMS profile with your
carrier.
• The server center may be swamped. Try again later.
• Start a new Messaging string. You messaging string may have
reached its limit.
I can't connect my phone to my computer
• Check to make sure the USB port is not broken. If it's not working,
try another USB port on your computer.
• Make sure USB drivers are properly installed.
• If you are using a Windows computer, make sure it supports MTP
mode. If you are using a Mac, make sure to install Android File
Transfer from www.android.com/filetransfer/.
• Make sure that you're using the correct cable from the box.
I can't download new files
• Make sure that there is sufficient phone storage space for your
download.
• Select the microSD card as the location to store downloaded files.
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