Maintenance; Technical Support, Repairs, And Returns; Warranty & Limitation Of Liability - Kinesis KB950 User Manual

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7.0 Maintenance

To keep your Freestyle Edge performing at its peak, we recommend periodically spraying canned air between

the keycaps to remove any loose debris and wiping it clean with a damp, soft cloth (no soap).

Kinesis offers free, lifetime technical support from trained agents Monday through Friday (excluding US

Holidays) between the hours of 8:30-11:30am and 12:30-4:30pm (Pacific). Call 425-402-8100 or email

tech@kinesis.com. Basic support questions can also be submitted via Twitter at @KinesisGaming.

For FAQs, troubleshooting tips and links to other resources visit: KinesisGaming.com/Support.

Return Merchandise Authorizations ("RMAs")

For any repair, regardless of warranty coverage, you must first contact Kinesis Technical Support to obtain a

Return Merchandise Authorization ("RMA").

Repairs

This product must be repaired by authorized personnel only. Unauthorized repairs may seriously jeopardize

the safety of the user (such as from fire danger) and may invalidate your warranty.

Packaging and Shipping

To ship a product back to Kinesis please use its original packaging or other suitable packaging that protects

the device against impact and shock. You should insure the package with your carrier as Kinesis is not

responsible for items until they are received at the Kinesis repair center. Packages sent to Kinesis without an

RMA number marked on the outside of the box may be refused.

9.0 Warranty & Limitation of Liability

Visit KinesisGaming.com/Warranty for the current terms of the Kinesis Limited Warranty. Kinesis does not

require any product registration to obtain warranty benefits. Proof of purchase is required for warranty repairs.

Disclaimer of Other Warranties

The warranty and remedies described in the Kinesis Limited Warranty referenced above are exclusive and in

lieu of all others, whether oral or written, express or implied. Kinesis specifically disclaims any and all implied

warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. No

Kinesis dealer, agent, reseller, or employee is authorized to make any modification, extension, or addition to

this warranty. Kinesis does not warrant that the product will meet your requirements, or that operation of the

product will be uninterrupted or error-free, or that all errors will be corrected.

Limitation of Liability

Kinesis is not responsible for special, incidental, or consequential damages resulting from any breach of

warranty, or under other legal theory, including but not limited to lost profits, downtime, goodwill, damage to or

replacement of equipment and/or property nor any costs of recovering, reprogramming, or reproducing any

program or data stored in or used with Kinesis products.

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