Smart Diagnosis; Using Smart Diagnosis - LG GM-769RC Owner's Manual

SMART DIAGNOSIS

(In some models).
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service center.
This gives you the capability of speaking directly
to our trained specialists. The specialist records
the data transmitted from your machine and
uses it to analyze the issue, providing a fast and
effective diagnosis.
If you experience problems with your refrigera-
tor, call 1-700-50-60-54. Only use the Smart
Diagnosis feature when instructed to do so by
the LG call center agent. The transmission
sounds that you will hear are normal and sound
similar to a fax machine.
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If your
refrigerator is unable to turn on, then trouble-
shooting must be done without using Smart
Diagnosis.

Using Smart Diagnosis

First, call 1-700-50-60-54. Only use the Smart
Diagnosis feature when instructed to do so by
the LG call center agent.
1. Lock the displa y. To lock the display, press and
hold the Lock button for three seconds. (If the
display has been locked for over five minutes,
you must deactivate the lock and then ractive it.)
Note: First step apply only in modeles with
dispenser
Door Alarm Light
Freezer
Lock Shabbath
Hold 3sec. Hold 3sec.
Door Alarm
Lock
Hold 3sec.
2. Open the right refrigerator door.
3. Hold the mouthpiece of your phone in front of
the speaker that is located on the right hinge of
the refrigerator door, when instructed to do so
by the call center.
Express
Fridge Freeze
Water Filter
Filter Reset
Hold 3sec.
Light
SMART DIAGNOSIS
4. Press and hold the Freezer Temperature
button for three seconds while continuing to
hold your phone to the speaker.
Express
Door Alarm Light
Freezer Fridge Freeze
Lock Shabbath
Hold 3sec. Hold 3sec. Water Filter
Filter Reset
Hold 3sec.
5. After you hear three beeps, release the Free-
zer Temperature button.
6. Keep the phone in place until the tone trans-
mission has finished. This takes about 15
seconds, and the display will count down the
time. Once the countdown is over and the
tones have stopped, resume your conversation
with the specialist, who will then be able to
assist you in using the information transmitted
for analysis.
NOTE
For best results, do not move the phone while the
tones are being transmitted.
If the call center agent is not able to get an
accurate recording of the data, you may be asked
to try again.
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Light Freezer Frigde