Frequently Asked Questions; All Users; Pro Blem: My File Transfers Are To O Slo W - LaCie 2big Dock Thunderbolt User Manual

Frequently Asked Ques ons
For help setting up and using your LaCie hard drive, review the frequently asked questions below. For
additional support resources, go to

All users

Problem: My file transfers are too slow.
Thunderbolt 3/USB
Q: Are both ends of the cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the cable and make sure they are fully seated in their respective ports.
Try safely ejecting LaCie 2big Dock from your computer and then disconnect the cable. Wait 10 seconds
and then reconnect LaCie 2big Dock to the computer.
Q: Are there other Thunderbolt 3 or USB devices connected to the same port or hub?
A: Disconnect other devices and see if the drive's performance improves.
Thunderbolt 3
Q: Is the device connected to a Thunderbolt 3 USB-C port on your computer or hub?
A: Connect LaCie 2big Dock to a USB-C port on your computer that supports Thunderbolt 3 devices. The
lightning bolt icon that represents Thunderbolt 3 support should appear next to the USB-C port.
Q: Does your computer or operating system support Thunderbolt 3?
A: Consult your computer and operating system documentation for Thunderbolt 3 compatibility information.
USB
Q: Is the device connected to Hi-Speed USB 2.0 on your computer or hub?
A: If your hard drive is connected to a USB 2.0 port, the slower performance is normal. LaCie 2big Dock USB
performance is significantly better when it is connected to a USB 3.1 port or a SuperSpeed USB 3.0 port.
Otherwise, LaCie 2big Dock operates at slower USB transfer rates.
Problem: I connected LaCie 2big Dock to my computer but it does not power on
and I cannot see the device in LaCie RAID Manager.
LaCie 2big Do ck Thunderbo lt 3
LaCie customer support.
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