Table of Contents
Advertisement
PROBLEMS
No dial tone
Phone does not work
Phone does not ring
Cannot dial
Other party cannot hear you
The display is faded
(Numbers are hard to see)
Caller ID does not work
The Caller ID display is blank
The Caller ID display does not show the caller's
information
Caller ID displays in the wrong language
Cannot see the name or number of the caller
Caller's information is not registered
Message Waiting does not work
TROUBLESHOOTING GUIDE
Is any plug disconnected from all modular phone plugs?
Is jack improperly wired?
Are all cords connected properly?
The Ringer level may have been set to 0 ?
Reset the Ringer level.
Check the Tone/Pulse Setting. You may only have PULSE
service.
Set the Tone/Pulse to PULSE
Ensure Handset cord is connected properly.
Are batteries correctly installed?
Are the batteries fresh? Recharge the batteries.
Replace all the rechargeable batteries at the same time.
Make sure the Caller ID service is active.
All line cord connections are correct and secure.
Your answering machine should be set to answer after at
least 2 rings and you should only pick up the phone after 2
rings.
Check if you have received the first Caller ID record.
The Caller ID unit will not function until you have Caller ID
service from your local telephone company. Call your local
telephone company to have Caller ID installed on your
phone line. Check your phone line connections. Make
sure all connections are secure and connected.
If it is a private call or a blocked call, the caller's name
and/or phone number will not appear in the display.
Reset the on screen display language. The default
language is English.
Did you wait for the second ring before picking up the
phone? The Caller ID will only detect information between
the first and second ring.
The caller may have an unlisted or blocked number to
prevent Caller ID identification or it may be an overseas
call or you may have noise on the line during that call.
Did you or your answering machine answer calls before
the second ring?
Check with your telephone company if this service is
available or if you have subscribed to it.
27
CHECK
Advertisement
Table of Contents
