Troubleshooting Guide - Hello Kitty HK250 Owner's Manual

HK250.O/M.QXD 9/26/02
SYMPTOM
No dial tone.
No power on the
handset.
Handset does not
charge.
Range is limited.
Call received
flutters or fades.
Cannot hear ringer.
Caller ID information
does not appear.
Time does not
automatically set.
If there was a power failure or if the unit was unplugged, replace the handset to the
base for two to five seconds to reset the system.
3:49 PM Page 24

TROUBLESHOOTING GUIDE

SOLUTION
• Make sure the telephone line cord is connected
properly to the modular wall jack.
• Make sure the battery pack is properly connected
inside the handset.
• The handset may need recharging; recharge handset.
• Make sure the charging contacts on both the base and
handset are in contact during charging.
• The charging contacts may be dirty; clean with alcohol-
moistened cloth.
• The battery may need to be replaced.
• Move the base so it is centrally located in your residence
and make sure the base is not located near an
appliance.
• The handset may need recharging; recharge handset.
• Make sure the telephone line cord is connected
properly to the modular wall jack.
• Make sure RINGER ON/OFF switch is set to the
ON position.
• You must subscribe to Caller ID service.
• You must let the phone ring twice before answering.
• If you subscribe to Caller ID service, the time and date
will automatically set during the first call.
24