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HP Enterprise ProLiant DL380 Maintenance And Service Manual

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HPE ProLiant DL380 Gen10 Server
Maintenance and Service Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 868989-001
Published: July 2017
Edition: 1

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Summary of Contents for HP Enterprise ProLiant DL380

  • Page 1 HPE ProLiant DL380 Gen10 Server Maintenance and Service Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Illustrated parts catalog................7 Mechanical components........................7 Air baffle spare part........................8 Access panel spare parts......................8 Tertiary PCI riser cage spare part..................... 8 Primary and secondary PCI riser cage spare part..............8 Chassis ears spare parts......................8 Fan cage spare part........................9 2U bezel spare part........................
  • Page 4 Access the product rear panel....................38 Accessing the Systems Insight Display.................. 38 Remove the access panel...................... 39 Release the full-length expansion board retainer..............39 Removing and replacing a drive blank....................40 Removing and replacing drives......................40 Removing and replacing a hot-plug drive................40 Removing and replacing an NVMe drive................
  • Page 5 Product QuickSpecs.......................... 82 UEFI System Utilities.........................82 Selecting the boot mode ......................82 Secure Boot..........................83 Launching the Embedded UEFI Shell ..................83 Intelligent Provisioning........................84 Intelligent Provisioning operation....................84 HPE Insight Remote Support......................84 USB support............................85 External USB functionality...................... 85 HPE Smart Storage Administrator.....................85 Component identification.................
  • Page 6 Specifications..................125 Environmental specifications......................125 Mechanical specifications........................125 Power supply specifications......................126 HPE 500W Flex Slot Platinum Hot-plug Power Supply............126 HPE 800W Flex Slot Platinum Hot-plug Power Supply............127 HPE 800W Flex Slot Titanium Plus Hot-plug Power Supply..........128 HPE 800W Flex Slot Universal Hot-plug Power Supply............129 HPE 800W Flex Slot -48VDC Hot-plug Power Supply............

  • Page 7: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website. Item Description Air baffle spare part on page 8 Access panel spare parts on page 8 Tertiary PCI riser cage spare part on page 8 Primary and secondary PCI riser cage spare part on page 8...

  • Page 8: Air Baffle Spare Part

    Item Description • Rear 2 SFF/miscellaneous blanks and bracket kit spare parts on page 10 • Fan blank, Smart Storage Battery latch, and PCIe retainer kit spare parts on page 10 • Optical drive blank spare part on page 10 * Not shown For more information, see Removal and replacement procedures on page 35.

  • Page 9: Fan Cage Spare Part

    Description Spare part number SFF standard left and right chassis ears kit 875083-001 LFF power/UID left and right chassis ears kit 875084-001 Fan cage spare part Customer self repair on page 25: mandatory Description Spare part number Fan cage 875055-001 2U bezel spare part Customer self repair on page 25: mandatory Description...

  • Page 10: System Components

    Description Spare part number Rear miscellaneous blanks kit 875067-001 4 LFF backplane bracket (3) — Rear 2 SFF serial blank — Secondary PCI blank — PCI riser cage blank for optional board — PCI riser cage blank for optional board, with screw —...
  • Page 11 Item Description DIMM spare parts on page 12 Processor spare parts on page 12 • 31XX processor spare parts on page 12 • 41XX processor spare parts on page 12 • 51XX processor spare parts on page 12 • 61xx processor spare parts on page 13 •...

  • Page 12: Dimm Spare Parts

    * Not shown For more information, see Removal and replacement procedures on page 35. DIMM spare parts Customer self repair on page 25: mandatory Description Spare part number DIMM, 8GB PC4-2666V-R,1Gx8 850879-001 DIMM, 16GB PC4-2666V-R,2Rx4 850880-001 DIMM, 16GB PC4-2666V-R,1Rx8 868846-001 DIMM, 32GB PC4-2666V-R,2Gx4 850881-001 DIMM, 64GB PC4-2666V-L,2Gx4...
  • Page 13 61xx processor spare parts Customer self repair on page 25: no Description Spare part number 2.6-GHz Intel Xeon-G 6126 processor 875720-001 3.4-GHz Intel Xeon-G 6128 processor 875721-001 2.1-GHz Intel Xeon-G 6130 processor 874736-001 2.6-GHz Intel Xeon-G 6132 processor 875722-001 3.2-GHz Intel Xeon-G 6134 processor 875723-001 3.2-GHz Intel Xeon-G 6134M processor 878083-001...

  • Page 14: Heatsink Spare Parts

    Description Spare part number 2.1-GHz Intel Xeon-G 8176 processor 874727-001 2.1-GHz Intel Xeon-G 8176M processor 878088-001 2.5-GHz Intel Xeon-G 8180 processor 875731-001 2.5-GHz Intel Xeon-G 8180 processor 878089-001 Heatsink spare parts Customer self repair on page 25: no Description Spare part number Standard heatsink 875070-001 High-performance heatsink...

  • Page 15: Pci Riser Board Spare Parts

    Host bus adapter spare parts Customer self repair on page 25: mandatory Description Spare part number HPE SN1600Q 32Gb 1p FC HBA 868140-001 HPE SN1600Q 32Gb 2p FC HBA 868141-001 HPE SN1600E 32Gb 2p FC HBA 869999-001 HPE 81Q PCI-e FC HBA 489190-001 HPE SN1200E 16Gb 1p FC HBA 870001-001...

  • Page 16: Flexiblelom Adapter Spare Parts

    Description Spare part number x16 x16 PCIe S2/3 riser 875060-001 x16 PCIe tertiary riser 875061-001 2 Slim SAS tertiary riser 875062-001 1-S x16 1U riser 875085-001 3 x8/x1 Slim SAS riser 875086-001 Quad Slim SAS riser 875087-001 FlexibleLOM adapter spare parts Customer self repair on page 25: mandatory Description Spare part number...
  • Page 17 Item Description Drive spare parts on page 18 • Hot-plug drive spare parts on page 18 • Solid state NVMe spare parts on page 19 • Solid state drive uFF M.2 spare parts on page • Solid state drive SAS spare parts on page 20 •...

  • Page 18: Drive Spare Parts

    Item Description HPE Trusted Platform Module 2.0 spare part on page 23* Cable spare parts on page 23* Thermal grease spare parts on page 24* * Not shown For more information, see Removal and replacement procedures on page 35. Drive spare parts Hot-plug drive spare parts Customer self repair on page 25: mandatory Description...
  • Page 19 Description Spare part number 6TB SAS 7.2K LFF SC 512e DS HDD 862140-001 8TB SATA 7.2K LFF SC He 512e DS HDD 861609-001 8TB SATA 7.2K LFF SC 512e DS HDD 820033-001 10TB SATA 7.2K LFF SC He 512e DS HDD 857967-001 6TB SAS 7.2K LFF SC DS HDD 846610-001...
  • Page 20 Description Spare part number 800GB NVMe x4 WI SFF SCN SSD 765060-001 800GB NVMe x4 MU SFF SCN SSD 765064-001 1.2TB NVMe x4 RI SFF SCN SSD 765068-001 1.6TB NVMe x4 WI SFF SCN SSD 765061-001 1.6TB NVMe x4 MU SFF SCN SSD 765065-001 2TB NVMe x4 MU SFF SCN SSD 765066-001...

  • Page 21: Fan Spare Parts

    Description Spare part number 150GB SATA 6G RI SFF SC DS SSD 869575-001 200GB SATA WI SFF SC SSD 805385-001 200GB SATA WI LFF SCC SSD 805386-001 240GB SATA 6G RI SFF SC DS SSD 868924-001 240GB SATA 6G RI SFF SC DS SSD 869576-001 400GB SATA 6G WI SFF SC DS SSD 872512-001...

  • Page 22: Backplane Board Spare Parts

    Description Spare part number Standard fan 875075-001 High-performance fan 875076-001 Backplane board spare parts Customer self repair on page 25: optional Description Spare part number 8-SFF SAS backplane, 12 Gbs 878543-001 8-SFF 6 SAS/2 NVMe hard drive backplane 874933-001 2-SFF SAS rear backplane 875064-001 2-SFF SAS/SATA backplane 775401-001...

  • Page 23: Hpe 12Gb Dl380 Gen10 Sas Expander Card Spare Part

    Description Spare part number Rear serial port interface 875571-001 HPE 12Gb DL380 Gen10 SAS Expander Card spare part Customer self repair on page 25: optional Description Spare part number HPE 12Gb DL380 Gen10 SAS Expander Card spare 876907-001 part HPE Smart Storage Battery spare parts Customer self repair on page 25: mandatory Description Spare part number...

  • Page 24: Thermal Grease Spare Parts

    Description Spare part number 2 SFF Mini-SAS cable 784625-001 8 SFF Mini-SAS cable kit 784621-001 SFF Mini-SAS cable kit 875089-001 LFF Mini-SAS cable kit 875090-001 4P Slim SAS NVMe primary riser cable, box 3 cable 875091-001 Slim SAS NVMe direct attach cables kit 875092-001 HPE Smart Array type-a controller to 12G SAS 875093-001...

  • Page 25: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 26 REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non"...
  • Page 27 Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web. Servizio di garanzia per i soli componenti La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà...
  • Page 28 Reparaciones del propio cliente Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará...
  • Page 29 • Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht. • Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant.
  • Page 30 Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone.
  • Page 31 Customer self repair...
  • Page 32 Customer self repair...
  • Page 33 Customer self repair...
  • Page 34 Customer self repair...

  • Page 35: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • T-30 Torx screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.

  • Page 36: Server Warnings And Cautions

    This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

  • Page 37: Extend The Server From The Rack

    This method initiates a controlled shutdown of applications and the OS before the server enters standby mode. • Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter standby mode. This method forces the server to enter standby mode without properly exiting applications and the OS. If an application stops responding, you can use this method to force a shutdown.

  • Page 38: Access The Product Rear Panel

    3. Disconnect the cabling and remove the server from the rack. For more information, see the documentation that ships with the rack mounting option. 4. Place the server on a sturdy, level surface. Access the product rear panel Releasing the cable management arm Release the cable management arm and then swing the arm away from the rack.

  • Page 39: Remove The Access Panel

    Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 40: Removing And Replacing A Drive Blank

    To replace the component, reverse the removal procedure. Removing and replacing a drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Procedure 1.

  • Page 41: Removing And Replacing An Nvme Drive

    Procedure 1. Back up all server data on the drive. 2. Determine the status of the drive from the drive LED definitions (SAS/SATA drive components and LEDs on page 101). 3. Remove the drive. To replace the component, reverse the removal procedure. Removing and replacing an NVMe drive An NVMe SSD is a PCIe BUS device.

  • Page 42: Removing And Replacing The Hot-Plug Fan

    • Extend the server from the rack (Extend the server from the rack on page 37). • Remove the server from the rack (Remove the server from the rack on page 37). 4. Remove the access panel (Remove the access panel on page 39). 5.

  • Page 43: Removing And Replacing A Power Supply Blank

    To replace the component, reverse the removal procedure. Removing and replacing a power supply blank To replace the component, reverse the removal procedure. Removing and replacing the AC power supply CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 44: Removing The Air Baffle

    3. Access the product rear panel (Access the product rear panel on page 38). 4. Remove the power supply. WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. To replace the component, reverse the removal procedure.

  • Page 45: Removing And Replacing The Primary Or Secondary Pcie Riser Cages

    To replace the component, reverse the removal procedure. Removing and replacing the primary or secondary PCIe riser cages CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Procedure 1.

  • Page 46: Removing And Replacing The Tertiary Pcie Riser Cage

    9. To replace the component, reverse the removal procedure. To replace the component, reverse the removal procedure. Removing and replacing the tertiary PCIe riser cage CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.

  • Page 47: Removing And Replacing The Pcie Riser Blank

    To replace the component, reverse the removal procedure. Removing and replacing the PCIe riser blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Procedure 1.

  • Page 48: Removing And Replacing The Pcie Riser Board

    • Tertiary To replace the component, reverse the removal procedure. Removing and replacing the PCIe riser board Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b.
  • Page 49 5. If any full-length expansion boards are installed, release the full-length expansion board retainer (Release the full-length expansion board retainer on page 39). 6. Remove the PCIe riser cage: • Primary or secondary PCIe riser cage (Removing and replacing the primary or secondary PCIe riser cages on page 45) •...

  • Page 50: Removing And Replacing An Expansion Slot Blank

    To replace the component, reverse the removal procedure. Removing and replacing an expansion slot blank WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove power from the server by removing the power cord. The front panel Power On/Standby button does not shut off system power.

  • Page 51: Removing And Replacing An Expansion Board

    To replace the component, reverse the removal procedure. Removing and replacing an expansion board WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove power from the server by removing the power cord. The front panel Power On/Standby button does not shut off system power.

  • Page 52: Removing And Replacing The Fan Cage

    To replace the component, reverse the removal procedure. Removing and replacing the fan cage Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 53: Removing And Replacing The Flexiblelom

    IMPORTANT: For optimum cooling, install fans in all primary fan locations. For more information, refer to the fan locations table in the server user guide. To replace the component, reverse the removal procedure. Removing and replacing the FlexibleLOM Procedure 1. Power down the server (Power down the server on page 36). 2.

  • Page 54: Removing And Replacing The Lff Power Switch Module

    • Extend the server from the rack (Extend the server from the rack on page 37). • Remove the server from the rack (Remove the server from the rack on page 37. 4. Remove the access panel (Remove the access panel on page 39). 5.

  • Page 55: Removing And Replacing The Sff Optical Drive

    To replace the component, reverse the removal procedure. Removing and replacing the SFF optical drive Procedure Power down the server (Power down the server on page 36). Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Do one of the following: •...
  • Page 56 Remove the optical drive bracket, for use with the replacement optical drive. 10. Before replacing the component, install the optical drive bracket, retained from the optical drive you are replacing. Removal and replacement procedures...

  • Page 57: Removing And Replacing The Lff Optical Drive

    To replace the component, reverse the removal procedure. Removing and replacing the LFF optical drive Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 58: Removing And Replacing The 8-Sff Drive Cage

    To replace the component, reverse the removal procedure. Removing and replacing the 8-SFF drive cage Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 59: Removing And Replacing The 8-Sff Drive Backplane

    Removing and replacing the 8-SFF drive backplane Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 60: Removing And Replacing The 2-Sff Rear Drive Bay And Riser Cage

    To replace the component, reverse the removal procedure. Removing and replacing the 2-SFF rear drive bay and riser cage Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 61: Removing And Replacing The 2-Sff Drive Cage

    To replace the component, reverse the removal procedure. Removing and replacing the 2-SFF drive cage Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 62: Removing And Replacing The 2-Sff Rear Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the 2-SFF rear drive backplane Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 63: Removing And Replacing A 4 Lff Midplane Cage

    To replace the component, reverse the removal procedure. Removing and replacing a 4 LFF midplane cage Procedure Power down the server (Power down the server on page 36). Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 64: Removing And Replacing A Three-Bay Lff Rear Drive Cage

    Removing and replacing a three-bay LFF rear drive cage Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 65: Removing And Replacing The Lff Backplane Assembly

    Removing and replacing the LFF backplane assembly Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 66: Removing And Replacing The 3-Lff Rear Drive Backplane

    8. Remove the LFF backplane assembly. 9. Remove the drive backplane. To replace the component, reverse the removal procedure. Removing and replacing the 3-LFF rear drive backplane Procedure 1. Power down the server (Power down the server on page 36). 2.

  • Page 67: Removing And Replacing A Rear Serial Port Interface (Primary/Secondary)

    6. Remove all drives (Removing and replacing drives on page 40). 7. Remove the drive backplane. To replace the component, reverse the removal procedure. Removing and replacing a rear serial port interface (primary/ secondary) Procedure 1. Power down the server(Power down the server on page 36). 2.

  • Page 68: Removing And Replacing A Rear Serial Port Interface (Tertiary Riser)

    To replace the component, reverse the removal procedure. Removing and replacing a rear serial port interface (tertiary riser) Procedure Power down the server (Power down the server on page 36). Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 69: Removing And Replacing An Sff Power Switch Module

    To replace the component: Install the serial port interface. Connect the cable. 10. Install the riser. Removing and replacing an SFF power switch module Procedure 1. Power down the server (Power down the server on page 36). 2. Do one of the following: •...

  • Page 70: Removing And Replacing An Lff Chassis Ear With Power/Uid

    Removing and replacing an LFF chassis ear with power/UID Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 71: Removing And Replacing An Sff Standard Chassis Ear

    To replace the component, reverse the removal procedure. Removing and replacing an SFF standard chassis ear Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 72: Removing And Replacing A Gpu Enablement Board

    Removing and replacing a GPU enablement board WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not shut off system power.

  • Page 73: Removing And Replacing A Dimm

    • Tertiary riser cage To replace the component, reverse the removal procedure. Removing and replacing a DIMM To identify the DIMMs installed in the server, see "DIMM slot locations" in the server user guide. Procedure 1. Power down the server (Power down the server on page 36). 2.

  • Page 74: Removing And Replacing The Hpe Smart Storage Battery

    To replace the component, reverse the removal procedure. For DIMM configuration information, see the server user guide. Removing and replacing the HPE Smart Storage Battery Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a.

  • Page 75: Removing And Replacing The Hpe Flexible Smart Array Controller

    To replace the component, reverse the removal procedure. Removing and replacing the HPE Flexible Smart Array Controller Procedure 1. Power down the server (Power down the server on page 36). 2. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 76: Removing And Replacing The System Battery

    To replace the component, reverse the removal procedure. Removing and replacing the system battery The system battery provides power to the real-time clock. If the server no longer automatically displays the correct date and time, you might need to replace the system battery. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 77: Removing And Replacing The System Board

    8. To replace the component, reverse the removal procedure. 9. Properly dispose of the old battery. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Removing and replacing the system board Procedure Removing the system board Power down the server (Power down the server on page 36).
  • Page 78 CAUTION: Install the processor heatsink assembly as soon as possible after removing it. Do not leave the processor socket unpopulated for extended periods of time. 14. Remove the processor heatsink assembly: a. Allow the heatsink to cool. b. Using a T-30 Torx screwdriver, loosen the heatsink nuts. c.
  • Page 79 a. Locate the Pin 1 indicator on the processor frame and the socket. b. Align the processor heatsink assembly with the heatsink alignment pins and gently lower it down until it sits evenly on the socket. The heatsink alignment pins are keyed. The processor heatsink assembly will only install one way. Your heatsink may look different than the one shown.

  • Page 80: Re-Entering The Server Serial Number And Product Id

    IMPORTANT: Install all components with the same configuration that was used on the failed system board. Install all components removed from the failed system board. 20. Install the access panel. 21. Install the power supplies. 22. Power up the server. 23.

  • Page 81: Troubleshooting

    Troubleshooting Troubleshooting resources Troubleshooting resources are available for HPE Gen10 server products in the following documents: • Troubleshooting Guide for HPE ProLiant Gen10 servers provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance.

  • Page 82: Diagnostic Tools

    Diagnostic tools Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website. UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...

  • Page 83: Secure Boot

    • UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system. • Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy BIOS compatibility mode. 3. Save your setting. 4. Reboot the server. Secure Boot Secure Boot is a server security feature that is implemented in the BIOS and does not require special hardware.

  • Page 84: Intelligent Provisioning

    The Shell> prompt appears. 4. Enter the commands required to complete your task. 5. Enter the exit command to exit the Shell. Intelligent Provisioning Intelligent Provisioning is a single-server deployment tool embedded in ProLiant servers, Apollo systems, and HPE Synergy compute modules. Intelligent Provisioning simplifies server setup, providing a reliable and consistent way to deploy servers.

  • Page 85: Usb Support

    to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution, based on your product’s service level. Notifications can be sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and available in your country.
  • Page 86 HPE SSA is accessible both offline (either through HPE Intelligent Provisioning or as a standalone bootable ISO image) and online: • Accessing HPE SSA in the offline environment IMPORTANT: If you are updating an existing server in an offline environment, obtain the latest version of HPE SSA through Service Pack for ProLiant before performing configuration procedures.

  • Page 87: Component Identification

    Component identification Front panel components SFF front panel components Item Description Box 1 (optional drives or universal media bay) Box 2 (optional drives) Box 3 Drives 1-8 Serial label pull tab or optional Systems Insight Display iLO service port USB 3.0 port Universal media bay components Item Description...
  • Page 88 12-drive LFF front panel components Item Description Drive bays 8-drive LFF model front panel components Item Description Drives (optional) LFF power switch module Drive bays LFF power switch module components Component identification...

  • Page 89: Front Panel Leds And Buttons

    Item Description Optical disk drive Serial label pull tab USB 3.0 port iLO service port Video display port Front panel LEDs and buttons SFF front panel LEDs and button Item Description Status Power On/Standby button and Solid green = System on system power LED* Flashing green (1 Hz/cycle per sec) = Performing power on sequence...
  • Page 90 Item Description Status NIC status LED* Solid green = Link to network Flashing green (1 Hz/cycle per sec) = Network active Off = No network activity UID button/LED* Solid blue = Activated Flashing blue: • 1 Hz/cycle per sec = Remote management or firmware upgrade in progress •...
  • Page 91 Item Description Status Health LED* Solid green = Normal Flashing green (1 Hz/cycle per sec) = iLO is rebooting Flashing amber = System degraded Flashing red (1 Hz/cycle per sec) = System critical** Power On/Standby button and Solid green = System on system power LED* Flashing green (1 Hz/cycle per sec) = Performing power on sequence...
  • Page 92 LFF power switch module LEDs and button Item Description Status UID button/LED* Solid blue = Activated Flashing blue: • 1 Hz/cycle per sec = Remote management or firmware upgrade in progress • 4 Hz/cycle per sec = iLO manual reboot sequence initiated •...

  • Page 93: Uid Button Functionality

    **If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status. †Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the power button cable is disconnected.

  • Page 94: Systems Insight Display Combined Led Descriptions

    Description Status Processor LEDs Off = Normal Amber = Failed processor DIMM LEDs Off = Normal Amber = Failed DIMM or configuration issue Fan LEDs Off = Normal Amber = Failed fan or missing fan NIC LEDs Off = No link to network Solid green = Network link Flashing green = Network link with activity If power is off, the front panel LED is not active.
  • Page 95 Systems Insight Display Health System Status LED and color power LED Processor (amber) Amber One or more of the following conditions may exist: • Processor in socket X has failed. • Processor X is not installed in the socket. • Processor X is unsupported.

  • Page 96: Rear Panel Components

    Systems Insight Display Health System Status LED and color power LED Power cap (off) — Amber Standby Power cap (green) — Flashing Waiting for power green Power cap (green) — Green Power is available. Power cap (flashing amber) — Amber Power is not available.

  • Page 97: Rear Panel Leds

    Rear panel LEDs Item Description Status UID LED Off = Deactivated Solid blue = Activated Flashing blue = System being managed remotely Link LED Off = No network link Green = Network link Activity LED Off = No network activity Solid green = Link to network Flashing green = Network activity Power supply...

  • Page 98: System Board Components

    System board components Item Description FlexibleLOM connector System maintenance switch Primary PCIe riser connector Front display port/USB 2.0 connector Table Continued System board components...

  • Page 99: System Maintenance Switch Descriptions

    Item Description x4 SATA port 1 x4 SATA port 2 x2 SATA port 3 x1 SATA port 4 Optical disk drive/SATA port 5 Front power/USB 3.0 connector Drive backplane power connectors Smart Storage Battery connector Chassis intrusion detection connector Drive backplane power connector Micro SD card slot Dual internal USB 3.0 ports Type-a Smart Array connector...

  • Page 100: Processor, Heatsink, And Socket Components

    Position Default Function — Reserved — Reserved — Reserved — Reserved — Reserved — Reserved You can access the redundant ROM by setting S1, S5, and S6 to On. When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings to their manufacturing defaults.

  • Page 101: Sas/Sata Drive Components And Leds

    SAS/SATA drive components and LEDs Item Description Status Locate • Solid blue = The drive is being identified by a host application. • Flashing blue = The drive carrier firmware is being updated or requires an update. Activity ring LED •...

  • Page 102: Nvme Drive Components And Leds

    NVMe drive components and LEDs Item Description Release lever Activity ring Do Not Remove LED Request to Remove NVMe Drive button Do not remove an NVMe SSD from the drive bay while the Do Not Remove button LED is flashing. The Do Not Remove button LED flashes to indicate the device is still in use.

  • Page 103: Fan Bay Numbering

    Item Description Status Do not remove LED • Off—OK to remove the drive. Removing the drive does not cause a logical drive to fail. • Solid white—Do not remove the drive. Removing the drive causes one or more of the logical drives to fail.

  • Page 104: Drive Box Identification

    Drive box identification Front boxes Item Description Box 1 Box 2 Box 3 Item Description Box 1 Box 2 Box 3 Rear boxes Item Description Box 4 Box 5 Box 6 Drive box identification...

  • Page 105: Drive Bay Numbering

    Item Description Box 4 Box 6 Midplane box (LFF only) Item Description Box 7 Drive bay numbering Drive bay numbering depends on how the drive backplanes are connected: • To a controller ◦ Embedded controllers use the onboard SATA ports. ◦...
  • Page 106 Component identification...

  • Page 107: Drive Bay Numbering: Sas Expander

    Drive bay numbering: SAS expander Drive numbering through a SAS Expander is continuous. • SAS expander port 1 always connects to port 1 of the controller. • SAS expander port 2 always connects to port 2 of the controller. • SAS expander port 3 = drive numbers 1-4.
  • Page 108 When any stacked 2SFF drive cage is connected to the SAS expander, the drive numbering skips the second number to allow uFF drive bay numbering on page 110. For example, when a rear 2SFF drive cage is connected to SAS expander port 9, then the drive numbers are 25 and 27. When the front 24SFF bays are populated, any installed rear 2SFF drives are always 25 and 27.

  • Page 109: Drive Bay Numbering: Nvme Drives

    Front 12LFF + Midplane 4LFF + All rear 2SFF: Drive bay numbering: NVMe drives If the server is populated with NVMe drives and NVMe risers: Drive bay numbering: NVMe drives...

  • Page 110: Uff Drive Bay Numbering

    uFF drive bay numbering There are two uFF drives in each drive carrier. If the drives are connected to a controller: • The left bay = The default bay number of the server • The right bay = The default bay number of the server + 100 If the drives are connected to a SAS expander: For example: •...

  • Page 111: Cabling

    Cabling HPE ProLiant Gen10 DL Servers Storage Cabling Guidelines When installing cables, observe the following: • All ports are labeled: ◦ System board ports ◦ Controller ports ◦ 12G SAS Expander ports • Most data cables have labels near each connector with destination port information. •...
  • Page 112 Option kit Cable part From Power cable part number* number Rear 2SFF SAS/SATA riser drive 869823-001 Drive 869806-001 System board cage backplane SAS Expander Controller Rear 3LFF SAS/SATA drive cage 869823-001 Drive 869810-001 System board backplane SAS Expander Controller 12G SAS Expander card SAS Expander Controller 869802-001 869803-001...

  • Page 113: Cable Routing: Front 2Sff Drive Option For Sff

    Option kit Cable part From Power cable part number number HPE DL380 Gen10 2-Port Slim PCIe riser Backplane 869812-001 SAS Riser, Tertiary PCIe 869812-001 HPE DL380 Gen10 4-Port Slim PCIe riser Backplane 869811-001 SAS Riser 776402-001 HPE DL380 Gen10 1-Port Slim 869812-001 PCIe riser Backplane...

  • Page 114: Cable Routing: Front 2Sff Drive Option For Lff

    Option 2: SAS Expander Option 3 (not shown): A controller Cable routing: Front 2SFF drive option for LFF Option 1: System board Cable routing: Front 2SFF drive option for LFF...

  • Page 115: Cable Routing: Front 2Sff Drive Options (3 Position Cable)

    Option 2: Controller Option 3 (not shown): SAS Expander Cable routing: Front 2SFF drive options (3 position cable) SFF models Cable routing: Front 2SFF drive options (3 position cable)

  • Page 116: Cable Routing: Front 8Sff Drive Options

    LFF models Cable routing: Front 8SFF drive options Box 1 to SAS Expander Cable routing: Front 8SFF drive options...
  • Page 117 Box 2 to SAS Expander All boxes Cabling...

  • Page 118: Cable Routing: Front 8Sff Nvme/Sas Premium Drive Option

    Cable routing: Front 8SFF NVMe/SAS premium drive option The backplane shown is in box 3. Cable routing: Front 8SFF NVMe drive options Box 1 Cable routing: Front 8SFF NVMe/SAS premium drive option...
  • Page 119 Box 2 Box 3 Cabling...

  • Page 120: Cable Routing: Front 2Sff Nvme Drive Option For Sff

    Cable routing: Front 2SFF NVMe drive option for SFF Cable routing: Front 2SFF NVMe drive option for SFF...

  • Page 121: Cable Routing: Front 2Sff Nvme Drive Option For Lff

    Cable routing: Front 2SFF NVMe drive option for LFF Cable routing: Midplane 4LFF drive option Cable routing: Front 2SFF NVMe drive option for LFF...

  • Page 122: Cable Routing: Rear 3Lff Drive Option

    Cable routing: Rear 3LFF drive option Cable routing: Rear 2SFF drive options Rear 2SFF drive option to a SAS expander, both in the primary slot Rear 2SFF drive option in the secondary slot to a SAS Expander in primary slot Rear 2SFF drive option above the power supplies to a controller Cable routing: Rear 3LFF drive option...

  • Page 123: Cable Routing: Hpe 12G Sas Expander To A Controller

    Cable routing: HPE 12G SAS Expander to a controller Observe the following: • Port 1 always connects to port 1 of the controller. • Port 2 always connects to port 2 of the controller. SAS expander to an a-type controller SAS expander to a p-type controller Cable routing: HPE 12G SAS Expander to a controller...

  • Page 124: Cable Routing: Systems Insight Display

    Cable routing: Systems Insight Display An SFF model is shown. The routing is the same for LFF. Cable routing: Systems Insight Display...

  • Page 125: Specifications

    Specifications Environmental specifications Specification Value Temperature range — Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) — Operating Minimum to be the higher (more moisture) of -12°C (10.4°F) dew point or 8% relative humidity Maximum to be 24°C (75.2°F) dew point or 90% relative humidity Nonoperating...

  • Page 126: Power Supply Specifications

    • SFF drive (1) • Drive blanks (7) • Drive bay blanks for bays 1 and 2 (2) • Fan assemblies (4) • Fan blanks (2) • Standard heatsink (1) • 1P air baffle (1) • X8 HPE Flexible Smart Array Controller (1) •...

  • Page 127: Hpe 800W Flex Slot Platinum Hot-Plug Power Supply

    Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 5.8 A at 100 VAC 2.8 A at 200 VAC 2.4 A at 240 VDC for China only Maximum rated input power 580 W at 100 VAC 560 W at 200 VAC 576 W at 240 VDC for China only...

  • Page 128: Hpe 800W Flex Slot Titanium Plus Hot-Plug Power Supply

    Rated input current 9.4 A at 100 VAC 4.5 A at 200 VAC 3.8 A at 240 VDC for China only Maximum rated input power 940 W at 100 VAC 900 W at 200 VAC 912 W at 240 VDC for China only BTUs per hour 3207 at 100 VAC...

  • Page 129: Hpe 800W Flex Slot Universal Hot-Plug Power Supply

    Maximum rated input power 870 W at 200 VAC 870 W at 240 VAC 870 W at 240 VDC for China only BTUs per hour 2969 at 200 VAC 2969 at 240 VAC 2969 at 240 VDC for China only Power supply output Rated steady-state power 800 W at 200 VAC to 240 VAC...

  • Page 130: Hpe 800W Flex Slot -48Vdc Hot-Plug Power Supply

    Rated steady-state power 800 W at 200 VAC to 277 VAC input 800 W at 380 VDC input Maximum peak power 800 W at 200 VAC to 277 VAC input 800 W at 380 VDC input HPE 800W Flex Slot -48VDC Hot-plug Power Supply Specification Value Input requirements...

  • Page 131: Hpe 1600W Flex Slot Platinum Hot Plug Power Supply

    CAUTION: This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment. If this connection is made, all of the following must be met: • This equipment must be connected directly to the DC supply system earthing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected.

  • Page 132: Acronyms And Abbreviations

    Acronyms and abbreviations Advanced Memory Protection application program interface ASHRAE American Society of Heating, Refrigerating and Air-Conditioning Engineers certificate signing request FlexibleLOM for rack servers FSBBU Flex slot battery backup graphics processing unit host bus adapter HPE SIM HPE Systems Insight Manager HPE SIM HPE Systems Insight Manager International Electrotechnical Commission...
  • Page 133 non-volatile memory express NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self-Test RBSU ROM-Based Setup Utility REST representational state transfer RSOC relative state of change serial attached SCSI SATA serial ATA Secure Digital small form factor Service Pack for ProLiant solid-state drive serial, USB, video Trusted Platform Module...

  • Page 134: Documentation Feedback

    Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback. When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.

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