Cobra SLR 600 Operating Instructions Manual page 11

Product and Customer Service
For any questions about operating or installing this new Cobra product, or if parts are missing ...
PLEASE CALL COBRA FIRST ... do not return this product to the store. See customer assistance below.
If this product should require factory service, please call Cobra before sending the product. This will
ensure the fastest turn-around time on any repair. If Cobra asks that the product be sent to its factory,
the following must be furnished to have the product serviced and returned:
1. For Warranty Repair include some form of proof-of-purchase, such as a mechanical reproduction
or carbon of a sales receipt. Make sure the date of purchase and product model number are
clearly readable. If the originals are sent, they cannot be returned;
2. Send the entire product;
3. Enclose a description of what is happening with the product. Include a typed or clearly
printed name and address of where the product is to be returned, with phone number
(required for shipment);
4. Pack product securely to prevent damage in transit. If possible, use the original packing material;
5. Ship prepaid and insured by way of a traceable carrier such as United Parcel Service (UPS) or
Priority Mail to avoid loss in transit to: Cobra Factory Service, Cobra Electronics Corporation, 6500
West Cortland Street, Chicago, Illinois 60707 U.S.A.;
6. If the product is in warranty, upon receipt of the product it will either be repaired or exchanged
depending on the model. Please allow approximately 3 - 4 weeks before contacting Cobra for
status. If the product is out of warranty, a letter will automatically be sent with information as to
the repair charge or replacement charge.
For any questions, please call 773-889-3087 for assistance.
Should you encounter any problems with this product, or not understand its many features, please
refer to this owner's manual. If you require further assistance after reading this manual, Cobra
Electronics offers the following customer assistance services:
For Assistance in the U.S.A.
Automated Help Desk English only. 24 hours a day, 7 days a week 773-889-3087 (phone).
Customer Assistance Operators English and Spanish. 8:00a.m. to 5:30 p.m.
Central Time Mon. through Fri. (except holidays) 773-889-3087 (phone).
Questions English and Spanish. Faxes can be received at 773-622-2269 (fax).
Technical Assistance English only. www.cobra.com (on-line: Frequently Asked Questions).
English and Spanish. product info@cobra.com (e-mail).
For Assistance Outside the U.S.A. Contact Your Local Dealer