Motorola V3i Service Manual
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Motorola V3i Service Manual

Motorola V3i Service Manual

Digital wireless telephone gsm 850/900/1800/1900 mhz edge, gprs
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Download this manual See also: Troubleshooting Manual, User Manual
Level 1 and 2 Service Manual
6809495A82-A
V3i
Digital Wireless Telephone
GSM 850/900/1800/1900 MHz EDGE, GPRS

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  • Page 1 Level 1 and 2 Service Manual 6809495A82-A Digital Wireless Telephone GSM 850/900/1800/1900 MHz EDGE, GPRS...

  • Page 3: Table Of Contents

    1 and 2 Contents Level 1 and 2 Service Manual Contents 6809495A82-A Introduction ................. 5 Product Identification .
  • Page 4 Contents November 18, 2005 6809495A82-A...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that allow customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on a label usually located under the battery.

  • Page 6: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 7: Warranty Service Policy

    Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level-4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Specifications General Function Specification 824-848 MHz Tx Frequency Range GSM 850 869-893 MHz Rx 880-915 MHz Tx (with EGSM) Frequency Range GSM 900 925-960 MHZ Rx 1710-1785 MHz Tx Frequency Range DCS 1800 1805-1880 MHz Rx 1850-1910 MHz Tx Frequency Range PCS 1900...
  • Page 10 Specifications Speech Coding Function Specification Bit Rate 13.0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps November 18, 2005 6809495A82-A...

  • Page 11: Product Overview

    (SMS) text messaging, and includes personal information manager (PIM) functionality. The V3i is a quad-band phone that allows roaming within the GSM 900 MHz, GSM 850 MHz, 1800 MHz digital cellular system (DCS), and 1900 MHz PCS bands. V3i telephones support EDGE, GPRS and SMS in addition to traditional circuit switched transport technologies.
  • Page 12 Because the GSM standard does not provide the option to store voice tags onto the SIM card, voice tags are added to the phone’s memory. V3i telephones also include a voice recorder that allows up to 2 minutes of personal messages to be recorded. This feature has a complete set of record, playback, and management tools that make it easy to store and maintain a list of personal memos.
  • Page 13 User must subscribe to a caller line identification service through their service provider. Other Features Detailed descriptions of these and other V3i features can be found in the appropriate user’s guide listed in the “Related Publications” section toward the end of this manual.

  • Page 14: General Operation

    General Operation Controls, Indicators, and Input / Output (I/O) Connections The V3i series telephone’s controls are located on the sides of the flip and on the keypad. Indicators, in the form of icons, are displayed on the LCD (see Figure 3).
  • Page 15 Level 1 and 2 Service Manual General Operation The V3i has an external color display along with several keys, indicators, and an imaging device. These are shown in Figure 2. Camera Lens 1.3 Mega Pixel imager Charge indicator Light Bluetooth® Indicator Light Volume Keys Adjust camera zoom when flip is closed.
  • Page 16 General Operation Display animation makes the phone’s menus move smoothly as the user scrolls up and down. Service Provider Messages Date 10/15/03 Recent Calls Browser Phonebook Clock STYLES CAMERA Left Soft Key Right Soft Key Label Menu Indicator Label 5. Call 6.
  • Page 17 • Alert Setting Indicator. Shows the current selected alert. The default alert setting is a ringer. CLI display Figure 4 provides an example of the V3i CLI display in idle mode. Signal Strength Indicator Battery Charge Indicator Clock 040146o, 040147o Figure 4.

  • Page 18: User Interface Menu Structure

    • Master Clear Figure 5. Menu Structure Alert Settings V3i telephones include up to 32 preset alert tones and vibrations that can be applied to all alert events at the same time. ➧ Pressing either volume key will mute the alert.

  • Page 19: Operation

    Level 1 and 2 Service Manual General Operation Battery. An LED indicator on the flip cover of the phone provides an indication of the battery charge level when the flip is closed. Battery Removal Removing the battery causes the device to immediately shut down and any pending work (for example, partially entered phone book entries or outgoing messages) is lost.
  • Page 20 General Operation November 18, 2005 6809495A82-A...

  • Page 21: Tools And Test Equipment

    GSM / DCS Test SIM Used to enable manual test mode 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

  • Page 22: Disassembly

    Disassembly Disassembly The procedures in this section provide instructions for the disassembly of V3i telephones. Tools and equipment used for the phone are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD).
  • Page 23 Level 1 and 2 Service Manual Disassembly Lift the end of the battery first, then remove it from the phone. See Figure 2. Battery 051056o Figure 2. Removing the battery There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer.

  • Page 24: Removing And Replacing The Subscriber Identity Module (Sim)

    Disassembly Removing and Replacing the Subscriber Identity Module (SIM) Remove the battery cover and battery as described in the procedures. 051108o Figure 3. Removing the SIM Slide the SIM card out of the phone as shown in Figure 3. Carefully lift the SIM from the phone. To replace, insert the SIM into the holder, ensuring the keyed corner of the SIM faces the outward edge of the phone.

  • Page 25: Removing And Replacing The Trans Flash Memory Module

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Trans Flash Memory Module Remove the battery cover and battery as described in the procedures. Slide the Trans Flash memory module toward the SIM to release the memory module from it’s socket as shown in Figure 4. Trans Flash Memory Module 051207o Figure 4.

  • Page 26: Removing And Replacing The Rear Housing

    Disassembly Removing and Replacing the Rear Housing This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, and SIM as described in the procedures. In addition to 2 screws, the rear housing assembly is fastened with plastic latches. These are fragile and should be released with care.
  • Page 27 Level 1 and 2 Service Manual Disassembly Release the four housing latches by inserting the flat end of the plastic disassembly tool into the openings on the rear housing. Housing Latch Housing Latch Housing Latch Housing Latch 051110o Figure 6. Removing the Rear Housing Latches 6809495A82-A November 18, 2005...
  • Page 28 Disassembly Carefully rotate the rear housing away from the front housing and flip assembly. Disassembly Tool FLEX Connector 051111o Figure 7. Removing the Rear Housing Assembly The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. Use the disassembly tool to unseat the flex connector from it’s socket.

  • Page 29: Removing And Replacing The Antenna

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Antenna Remove the battery cover, battery, SIM, and rear housing assembly as described in the procedures. Use the metal tweezers to grasp the rubber antenna grommets and carefully remove them from the antenna assembly. See Figure 8. Set the rubber grommets aside for reuse.
  • Page 30 Disassembly Use the disassembly tool to release the antenna assembly as shown in Figure 8. Disassembly Tool Antenna Assembly 040712o Figure 9. Removing the Antenna Assembly Carefully lift the antenna assembly away from the phone. To replace, align the antenna assembly to the phone. Carefully press the antenna assembly into position until the antenna assembly latches snap into position.

  • Page 31: Removing And Replacing The Transceiver Board Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Transceiver Board Assembly This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, SIM, antenna, rear housing and battery tray as described in the procedures Lift the transceiver board assembly out of the front housing with the metal tweezers.

  • Page 32: Removing And Replacing The Flip Assembly Cover

    Disassembly Removing and Replacing the Flip Assembly Cover Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly as described in the procedures. Remove the 4 flip assembly screw caps. Use the T-5 driver to remove the 4 T5 screws from the flip assembly (see Figure 11).
  • Page 33 Level 1 and 2 Service Manual Disassembly Use the disassembly tool to gently pry off the flip cover (see Figure 12). Flip cover Disassembly tool 051132o Figure 12. Separating the Flip Assembly Cover Remove the smart buttons on the side of the flip assembly. Set them aside for reassembly.

  • Page 34: Removing And Replacing The Camera Assembly

    Disassembly Removing and Replacing the Camera Assembly Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly, flip assembly cover, and CLI lens cover as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
  • Page 35 Level 1 and 2 Service Manual Disassembly Carefully lift the camera assembly and flex out of the flip assembly (see Figure 13). Camera assembly Disassembly tool 051136o Figure 14. Camera Assembly Removal To replace, carefully press the camera assembly into its slot in the flip assembly.

  • Page 36: Removing And Replacing The Display Module Assembly

    Disassembly Removing and Replacing the Display Module Assembly Remove the battery cover, battery, SIM, rear housing, antenna, transceiver board assembly, flip assembly cover, and camera assembly, as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
  • Page 37 Level 1 and 2 Service Manual Disassembly The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. Use the disassembly tool to pry the earpiece speaker off of the flip assembly (see Figure 16). Earpiece speaker Side key switches 051145o Figure 16.
  • Page 38 Disassembly Carefully and gently lift one corner of the display module assembly out of the flip assembly. Display module assembly Disassembly tool 051165o Figure 17. Display Module Assembly Removal Avoid damage to the electrical components on the flex while carefully removing the display module assembly from the flip assembly.

  • Page 39: Removing And Replacing The Cli Lens

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the CLI Lens Remove the battery cover, battery, SIM, rear housing, antenna, transceiver board assembly, flip assembly cover as described in the procedures. Heat the CLI lens to a temperature of 100°C (212° F) for 20 seconds. CLI lens Disassembly tool 051819o...
  • Page 40 Disassembly Slowly rotate the plastic disassembly tool by 90°. CLI lens Disassembly tool 051851o Figure 19. CLI Lens Removal Carefully lift up the CLI Lens from the display module assembly. Carefully use the plastic tool remove any remaining glue. Do not use any kind of liquid or spray to remove the remaining glue. November 18, 2005 6809495A82-A...

  • Page 41: Subscriber Identity Module (Sim) And Identification

    The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 20.
  • Page 42 Subscriber Identity Module (SIM) and Identification International Mobile Station Equipment Identity (IMEI) The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units.

  • Page 43: Troubleshooting

    Troubleshooting Troubleshooting Manual Test Mode Motorola V3i telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used.
  • Page 44 Troubleshooting Table 3. Manual Test Commands (Continued) Key Sequence Test Function/Name Remarks 5*0*8 Set audio level 8 5*0*9 Set audio level 9 5*0*10 Set audio level 10 5*0*11 Set audio level 11 5*0*12 Set audio level 12 5*0*13 Set audio level 13 5*0*14 Set audio level 14 5*0*15...

  • Page 45: Troubleshooting Chart

    Level 1 and 2 Service Manual Troubleshooting Troubleshooting Chart Table 4. Level 1 and 2 Troubleshooting Chart SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.
  • Page 46 Troubleshooting Table 4. Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 6. Receive audio from earpiece speaker is a) Connections to or from transceiver Gain access to the transceiver board assembly weak or distorted. board assembly defective. as described in the procedures.

  • Page 47: Programming: Software Upgrade And Flexing

    Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.Part Numbers The following information is provided as a reference for the parts associated with V3i telephones. Related Publications Motorola V3i User’s Guide, English 68XXXXX103 6809495A82-A November 18, 2005...

  • Page 48: Exploded View Diagram

    Troubleshooting Exploded View Diagram 051483o Figure 21. Exploded View Diagram November 18, 2005 6809495A82-A...

  • Page 49: Exploded View Parts List

    6190015N02 CLI Lens To order parts please use the following Link: https://wissc.motorola.com/wissc_root/main/BrowserOK.html (Password is Required) For information on ordering parts please contact EMEA at + 49 461 803 2690. There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly.

  • Page 50: Accessories

    Troubleshooting Accessories Table 6. Accessories Part Description Part Number Headset, FM stereo radio SYN8609 Headset, with send/end button SYN8419 Headset, retractable SYN8284 Neckloop, hands-free (compatible with T-coil hearing aids) SYN7875 Holster SYN8454 November 18, 2005 6809495A82-A...
  • Page 51 1 and 2 Index Level 1 and 2 Service Manual Index 6809495A82-A international mobile station equipment identity 42 mechanical serial number 41 alert setting indicator 17 product 5 alert settings 18 IMEI 42 antenna, removing and replacing 29 in use indicator 16 indicators alert setting 17 battery...
  • Page 52 Index removing 26 SIM, removing and replacing 24 regulatory agency compliance 5 specifications 9 related publications 47 support removing customer 7 antenna 29 product 7 battery 19, 22 battery housing 22 camera assembly 34 text entry 13 CLI lens 39 tools and test equipment 21 flip assembly 32 transceiver board assembly, removing and replacing 31...
  • Page 54 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license. All other product or service names are the property of their respective owners.® Reg. U.S. Pat. & Tm. Off.

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