Chefman RJ11-17-SPG User Manual page 11

Cleaning and Maintenance (cont'd)
TROUBLESHOOTING
SUBJECT
Power
Heating Water
and Making
Tea
Cleaning
AFTER SALES SUPPORT
QUESTION ANSWER/SOLUTION
Why won' t my unit Check to make sure your base is plugged into a
turn on? functional outlet and press the On/Off button.
Lift and replace the kettle on the base to make sure
it is properly in place and press the On/Off button.
Why is my unit The unit will shut off automatically after Keep Warm
turning itself off? time has elapsed. This is normal.
The unit will shut off automatically after 5 minutes
of no use following the heating stage if Keep Warm
has not been selected. This is normal.
Why is my kettle Several variables can affect heat-up time, including
taking longer than room temperature, how much water is in the kettle
usual to heat? and the temperature of the water.
My tea is coming out The strength of your steeped tea is affected by the
too strong (or too ratio of water to leaves, as well as the length of
weak). What should time the leaves are steeped. The more leaves, the
I do? stronger the results. The more steeping time, the
stronger the result. Our recommendations can be
found on page 10 but as teas and tastes vary, adjust
accordingly.
Can I put my unit in Do not immerse or put the base of unit or kettle in
the dishwasher? the dishwasher. Clean the base with a clean damp
cloth. Rinse the kettle or wash with warm soapy
water.
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888-315-6553 customerservice@chefman.com
USA
MODEL: RJ11-17-SPG