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Auerswald Voicemail Center 461.2 User Manual

Auerswald answering machine user manual
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Answering Machine

Voicemail Center 461.2

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Summary of Contents for Auerswald Voicemail Center 461.2

  • Page 1: Answering Machine

    User Manual Answering Machine Voicemail Center 461.2...
  • Page 2 General limitation of legal responsibility and application Auerswald products are not designed or intended for use in any life-saving and/or life sup- port application and/or nuclear facility. When using our products for such applications a writ- ten agreement by Auerswald for each individual case is necessary in advance.

  • Page 3: Safety Instructions

    Safety instructions When installing, connecting and operating the Voicemail Center 461.2 please observe the following instructions: • Connect the connection cable to the appropriate sockets. • Make sure the cables are laid in such a way that accidents cannot occur. Con- nected cables must not be subject to excessive mechanical strain.

  • Page 4: Button Allocation

    Button allocation Button allocation Playback: Starts playback of incoming messages that have not yet been listened to. If pressed during playback lets you repeat the last 3 seconds. Stop: Ends the current function; is used to close open menus. Answering mode: Switches answering mode on or off. Menu: Opens the menu.
  • Page 5 Selection button: Used to select from menus, entry fields and functions that are displayed next to the corresponding button. Secondary function and playback can be pressed in succession: Starts playback for all incoming messages. Playback starts with the oldest and ends with the newest recording.

  • Page 6: User Elements

    LED in the answering Is lit when answering mode is switched on (answering machine active). mode button LED in the playback Flashes when there are new, unread incoming messages. Flashes...

  • Page 7: Table Of Contents

    Contents Safety instructions... 3 Button allocation ... 4 User elements... 6 Contents... 7 Display symbols ... 10 Getting started ... 12 Parts supplied...12 Installation ...12 Connecting ...12 Outgoing messages ... 14 General ...14 Sample outgoing messages ...14 Recording an outgoing message ...15 Recording OGMs from an external signal source ...16 Checking OGMs...17 Deleting OGMs ...17...
  • Page 8 Entering and saving entries ...30 Summary of possible characters ...33 Search entries ...33 Checking and changing entries...34 Personal OGM (call filter) ...35 Vocal clip ...36 Dialling from the telephone book...37 Automatic redialling /Automatic call back when engaged (CCBS)...38 Message function ... 39 Remote access ...
  • Page 9 Setting options for automatic monitoring ...70 Settings for automatic monitoring ... 71 Security lock ...72 Locking the device/Changing PIN ... 72 Unlocking device ... 73 Mailboxes ...74 General ... 74 Setting options for mailboxes ... 74 Setting up mailboxes ... 75 Using the mailboxes ...

  • Page 10: Display Symbols

    Display symbols A> Answering mode switched on. Playback Recording taking place, microphone on. Monitoring active General recording Timer on, switching time, time Message transfer switched on < Selected outgoing message. Search forwards Search backwards Call unsuccessful Branch to a sub-menu Device locked Ongoing recording via audio input...
  • Page 11 Entry (text) possible Send/receive short message Automatic answering, line busy Ringing signal for incoming calls   !   Outgoing call Display symbols Notes on errors and operation Switch on/off basic settings, software update, call forwarding Appointment, absence manager active Transfer telephone book to a second device...

  • Page 12: Getting Started

    Therefore use a non-slip underlay especially for new or freshly treated furniture. Connecting Before you can use your Voicemail Center 461.2 you first need to connect all the necessary cables. Fit the small connector of the mains plug into the "POWER" jack and the plug into a 230 V socket outlet.
  • Page 13 If you want to transfer the telephone book from one different Voicemail Center 461.2 to another use the transfer cable with two jack plugs. Fit the plugs to the "OUT" socket on one device and the "IN" socket on the other.

  • Page 14: Outgoing Messages

    Outgoing messages General Your Voicemail Center 461.2 has 5 individual outgoing messages (OGM 1-5) and one preconfigured outgoing message (OGM 6). You can select the OGMs via the selection button next to the OGM symbol. OGM 6 can not be personalised. A distinction is made between two types of outgoing message: OGMs with and without the option to record an incoming message.

  • Page 15: Recording An Outgoing Message

    If you record OGM 5 without the option to record (OGM only) when the in- coming message capacity is full your Voicemail Center 461.2 switches to this OGM automatically. Outgoing messages The selected OGM is displayed next to the symbol on the bottom right of the display.

  • Page 16: Recording Ogms From An External Signal Source

    Recording OGMs from an external signal source You can also record professional outgoing messages via the audio input from an external signal source (e.g. cassette recorder). Select the desired OGM using the selection button next to the OGM symbol. Press secondary function Press and hold OGM.

  • Page 17: Checking Ogms

    Checking OGMs Select the desired OGM using the selection button next to the OGM symbol. Press OGM briefly. The volume can be set using the control buttons (left/right). Deleting OGMs Press the selection button next to the delete symbol speed during playback.

  • Page 18: Answering Mode

    Answering mode Ensure that sufficient incoming message capacity is available. If necessary delete individual or all incoming messages. If required select the OGM using the selection button next to the OGM symbol. Press answering mode. The volume can be set using the control buttons (left/right).
  • Page 19 If you record OGM 5 without the option to record (OGM only) when the incom- ing message capacity is full your Voicemail Center 461.2 switches to this OGM automatically. Otherwise the device leaves the answering mode and does not re- spond to further calls.

  • Page 20: Playing Back And Deleting Incoming Messages

    Playing back and deleting incoming messages Playing back and deleting incoming messages Playing back new incoming messages Press playback. The volume can be set using the control buttons (left/right). The LED in the playback button flashes if you have new, unread messages. Playing back all incoming messages Press secondary function Press playback.

  • Page 21: Repeating

    Playing back and deleting incoming messages Repeating Press playback during playback. Pausing playback Press stop. Press playback. Skip Press the selection button next to the go backwards or forwards symbol. Fast forward and rewind Press and hold the selection button next to the go backwards or for- wards symbol.

  • Page 22: Deleting Individual Incoming Messages

    Playing back and deleting incoming messages Deleting individual incoming messages Press the selection button next to the delete symbol during playback. Deleting all incoming messages Press stop. Press the selection button next to the delete symbol for 2 seconds. Dialling the caller directly Press the selection button next to the displayed telephone number or the name during playback.
  • Page 23 Playing back and deleting incoming messages...

  • Page 24: Monitoring/Personal Info (Memo)

    Monitoring/Personal info (memo) Monitoring/Personal info (memo) Monitoring telephone calls You can record the content of important calls. Press the selection button next to the record symbol speed during a call. To end the recording press stop or hang up. A monitoring recording is stored as any other regular recording and can be played back at any time.

  • Page 25: Personal Info (Playback)

    Monitoring/Personal info (memo) Personal info (playback) You can record personal information via the in-built microphone. Press the selection button next to the record symbol. Start speaking (maintain approx. 15 cm distance from the microphone). To stop the recording press stop. You can also record your personal info during answering mode.

  • Page 26: Absence Manager

    Absence manager If you leave your office for a while, for example to attend a meeting, your Voicemail Center 461.2 can inform your callers as to when you will be available again. Callers will hear this message: "Hello, the person you are trying to call will be available again from … I repeat [time] …...
  • Page 27 Press stop. Press Answer mode to end the ab- sence manager ahead of time. Timer switching times are not activated when the absence manager is active. Absence manager The setting is complete, the LED in the answering mode button lights up and the display shows the absence time.

  • Page 28: Call List

    Call list The last 50 calls received are saved in call list with their date and time. If the caller's telephone number is transferred during a call then this is also displayed. If the tele- phone number matches one from the telephone book, the caller's name is dis- played.
  • Page 29 To delete an entry press the selec- tion button next to the delete sym- bol. 2s To delete the whole call list press the selection button next to the de- lete symbol for 2 seconds. To exit the list press stop. Call list The entry is deleted.

  • Page 30: Telephone Book

    Telephone book General The telephone book manages the names and telephone numbers of your business partners. You can save up to 100 entries. An entry comprises the name (search term) and the telephone number. The name must begin with a letter and the tele- phone number should begin with an area code so that the corresponding name can be displayed later when the call number is received.
  • Page 31 Enter name. You reach the individ- ual letters by pressing the individual entry button once or more. Example: You require "M". Press forwarding button three times (the "M" is in the third position on this button). Press control button (right) to move to the next entry location.
  • Page 32 You can insert a character by pressing secondary function and the control button (down). To delete an entry move the cursor to the location and press the selec- tion button next to the delete sym- bol. To delete the whole entry press the selection button next to the delete symbol for 2 seconds.

  • Page 33: Summary Of Possible Characters

    Summary of possible characters Button Occupancy (ABC) A B C D E Ä É F G H I J K L M N O Ö P Q R S T U V W X Y Z Ü Search entries Press control button (down). Search for the desired entry using the control buttons (up/down).

  • Page 34: Checking And Changing Entries

    You can enter (up to 5) other letters for the search using the control button (right) and the correspond- ing entry keys. Checking and changing entries Search for names as described under "Search entries". Search for names as described under "Search entries". Press the selection button next to the desired name for 2 seconds.

  • Page 35: Personal Ogm (Call Filter)

    The display shows the current OGM. The numbers 1 to 5, none and a dash ap- pear in the display. If you select "none" the answering machine does not switch itself on automatically for this entry. The func- tion is switched off using the dash.

  • Page 36: Vocal Clip

    You can assign each entry in the telephone book to one of the fourteen individual ringing tones. If the telephone number calling matches the entry you hear an indi- vidual ringing tone from the Voicemail Center 461.2 loudspeaker. Open entry field.

  • Page 37: Dialling From The Telephone Book

    Dialling from the telephone book Each telephone number from the telephone book can be dialled directly from your Voicemail Center 461.2. Search for names as described under "Search entries", page 33. Press the selection button next to the desired name.

  • Page 38: Automatic Redialling /Automatic Call Back When Engaged (Ccbs)

    Automatic redialling /Automatic call back when engaged (CCBS) If the person you are trying to call is constantly engaged your Voicemail Center 461.2 can take over by repeatedly trying to call the other person. For automatic re-dialling if the caller is engaged there is a pause and the device repeats the dialling up to 10 times.

  • Page 39: Message Function

    The message function enables a caller that knows the message code to leave a message even if your Voicemail Center 461.2 plays an OGM with no option to leave an incoming message. The message function enables the caller to skip the OGM for OGMs that give the option of leaving an ICM.

  • Page 40: Remote Access

    Remote access You can access your Voicemail Center 461.2 remotely from anywhere in the world using the keypad on a tone-enabled (DTMF) telephone. You need a personal remote access code to access the phone remotely. You can set your personal remote access code as described in "Settings"...

  • Page 41: Remote Access Functions

    All incoming messages are deleted. The microphone switches on and you can listen to what is happening in the sur- roundings of your Voicemail Center 461.2. The device switches to intercom. People located there can hear your voice from the...
  • Page 42 The message is played back again for checking after you change or modify it. Your Voicemail Center 461.2 will then ask whether you are still on the line with the "Please quit" voice message. You must respond to this quit request within 8 seconds by pressing any key otherwise the device breaks the connection.
  • Page 43 Message transfer function Changing the 1st call number for message transfer (only the first num- ber can be changed) Press * and 9 in succession. Enter new call number. For special symbols press the follow- ing buttons in succession: = Wait for dial tone / 3 Sec. pause = Flash (short) = Internal = Hook flash (long)

  • Page 44: Remote Activation Of The Answer Mode

    After 50 seconds the device answers with a beep. The OGM is played for checking. The device can be operated remotely (e.g. to record a new OGM). After leaving the function your Voicemail Center 461.2 is in answering mode and will answer calls.

  • Page 45: Short Messages (Sms)

    Please refer to your network operator's information material for this and other func- tions. Please observe the following points so that you can send and receive short mes- sages (SMS) with your Voicemail Center 461.2: Configuring the telephone connection Analogue telephone connection If you have an analogue telephone connection, please check whether you can ac- cess the "Call number transfer"...

  • Page 46: Registering And De-Registering With Your Message Center

    Registering and de-registering with your message center You have to register your Voicemail Center 461.2 for your network operator's SMS service to receive fixed network SMS. In Germany, for example, you can reach the Deutsche Telekom message center nationally by calling "0193010". Enter this number under "SMS center".

  • Page 47: Inbox

    Message center... Enter the number for the message center here. Your Inbox If you have new, unread messages (SMS) the SMS LED flashes. If the SMS- LED blinks rapidly there is no space in the inbox for new messages. Delete the older messages to create more space.
  • Page 48 Short messages (SMS) You can scroll through individual entries using the control buttons (up/down). To copy a message to the tem- plates press the corresponding se- lection button for two seconds. To copy the telephone number to the telephone book, press secon- dary function and the relevant se- lection button.

  • Page 49: Outbox

    To exit the menu press stop. The device must be in standby for you to receive a message (SMS). Your Voicemail Center 461.2 will not respond if you are currently scrolling through the menu or changing settings. This ensures that you can not be disturbed (for example when entering an SMS).
  • Page 50 Short messages (SMS) symbol for 2 seconds. To edit the text press the selection button next to the desired line. If required change the occupancy of the entry buttons by pressing the control button (up) (refer to "Sum- mary of possible symbols" table in the "Telephone book"...

  • Page 51: Sending A Message (Sms)

    Sending a message (SMS) For a message (SMS) to be sent it is essential that something is in the outbox and that a message center has been entered. Open the message menu as de- scribed in "Inbox" and "Outbox". Press the selection button next to "Dispatch".
  • Page 52 Short messages (SMS) Search for names as described under "Search entries" ("Telephone book" chapter Page 33). You can insert a character by pressing secondary function and the control button (down). To delete an entry move the cursor to the location and press the selec- tion button next to the delete sym- bol.

  • Page 53: Templates

    Templates Here you can save up to 5 templates that you can edit, delete or copy to the outbox individually. Open the message menu as de- scribed in "Inbox" and "Outbox". Press the selection button next to "Templates". You can scroll through individual templates using the control buttons (up/down).

  • Page 54: Message Center

    Message center Enter the telephone number for your message center here (e.g. Deutsche Telekom 0193010). If you are using the device in a different country or network, your network operator will tell you the call number of your message center. In some countries you have to enter two telephone numbers –...

  • Page 55: Timer

    Timer The timer function contains up to 10 switching times during which answering mode, outgoing messages, message transfer and call forwarding can be switched on/off or changed. Setting options for timer Switching time ... You set the times here for when the function should Weekday ...

  • Page 56: Programming Timer

    Programming timer Press menu. Press the selection button next to timer. You can search the individual switching times using the control buttons (up/down). Press the selection button next to the switching time and make the desired settings using the control buttons (up/down).

  • Page 57: Sample Programming For Timer

    Sample programming for timer You want your Voicemail Center 461.2 to switch on OGM 1 on Mondays to Fridays at 17.00 and switch off at 08.00. When the office closes on Friday and over the weekend the answering machine should use OGM 2 throughout. This requires 3 switching times.

  • Page 58: Switching On Timer

    Switching on timer Press timer. Press timer again to switch off timer. Timer The display shows a clock as the symbol for activated timer. The timer sets the current functional status. The clock symbol disappears.

  • Page 59: Message Transfer

    (5 - 180 seconds). If no remote control is carried out during the repeat time (5 – 60 minutes) the device dials the complete call number sequence again as a reminder. If there is no remote control your Voicemail Center 461.2 makes no, one or two repetitions depending on the setting you have chosen.

  • Page 60: Settings For Message Transfer

    Settings for message transfer Press menu. Press the selection button next to message transfer. Search for the desired setting op- tion using the control buttons (up/down). Press the selection button next to the desired line and if necessary change the entry using the control buttons (up/down).
  • Page 61 Message transfer When entering the call numbers press the selection button next to "Call number" and make the desired settings using the control buttons (up/down). Press control button (right) to change to the next entry location and enter other digits. Use the control button (left) to move the cursor once place back- wards, for example to overwrite a...

  • Page 62: Message Transfer By Sms

    Example: You would like to receive an SMS to your mobile phone when you have new mes- sages on your Voicemail Center 461.2. When you enter your mobile phone call number in the "Forwarding/call number" menu, enter an "S" before it.

  • Page 63: Sample Call Number Entries

    Sample call number entries For PABX the prefix for the public telephone network is dialled before each call number (refer also to Page 81 "Settings, PABX/prefix"). To suppress this enter "i" be- fore internal call numbers. If you would like message transfer by short message (SMS) you must enter an "S" before the call number.

  • Page 64: Individual Ringing Tone

    15 because it is pre-configured. Choose the ringing tone for your tele- phone and your Voicemail Center 461.2 will play it back. Please note that your individual ringing tone is only played back on the second call signal. During playback it is not possible to receive a new call number (CLIP).
  • Page 65 Individual ringing tone Press the selection button next to "Ringing tone" and select it using the control buttons (up/down). Set the desired volume using the control buttons (left/right). To record a new ringing tone press and hold the selection button next to the record symbol.

  • Page 66: Call Forwarding

    Call forwarding If your telephone network or PABX supports the "call forwarding" function you can enter the required settings here. Then you only have to enter the times for which you want to activate call forwarding in the "timer". For example at 6 pm you can switch calls automatically to your private line and then switch them back again to your business line at 8 am the following day (day/night switching).
  • Page 67 Press menu. Search for the "Call forwarding" entry using the control buttons (up/down). Press the selection button next to "Call forwarding". Press the selection button next to the setting that you wish to change. Select the desired entry location using the control buttons (left/right) and change it with the control but- tons (up/down).
  • Page 68 Press control button (right) to change to the next entry location and enter other digits. Use the control button (left) to move the cursor once place back- wards, for example to overwrite a character. To transfer a call number from the telephone book, press the selection button next to the "Insert"...

  • Page 69: Sample Call Forwarding Entries

    Sample call forwarding entries Your main connection is with "Deutsche Telekom" and you have activated the "call forwarding" service. Please note that the target call number must end with a hash (#). Activate ... *21* Deactivate ... #21# Target call number ... 021024712# For PABX the prefix for the public telephone network is dialled before each call number (refer also to Page 81 "Settings, PABX/prefix").

  • Page 70: Automatic Monitoring

    Automatic monitoring If you have activated "automatic monitoring" the recording starts as soon as the handset is lifted. The recording stops automatically when you replace the receiver. You can decide whether to record all calls or only incoming calls (recording threat- ening calls).

  • Page 71: Settings For Automatic Monitoring

    Settings for automatic monitoring Press menu. Search for the "Automatic monitor- ing" entry using the control buttons (up/down). Press the selection button next to "Automatic monitoring". Press the selection button next to the setting that you wish to change until the desired setting is dis- played.

  • Page 72: Security Lock

    Security lock In order to protect your Voicemail Center 461.2 from unauthorised use you can lock the device with a PIN (personal identification number). The PIN is number containing 1 to 4 digits. You must enter this PIN to unlock the device. In the factory pre-set, the PIN code is "0000".

  • Page 73: Unlocking Device

    The display returns to the initial state. A small key shows that the device is locked. The Voicemail Center 461.2 requests you to enter a new PIN. The display shows the current entry. The new PIN is confirmed and the initial state is again displayed.

  • Page 74: Mailboxes

    4 mailboxes. Each mailbox has its own OGM, remote control code and its own tar- get call number for message transfer. If your Voicemail Center 461.2 is used by several people the caller can leave a message in the relevant mailbox. You should mention this function in the OGM.

  • Page 75: Setting Up Mailboxes

    Extension ... If you want to use the "Automatic call forwarding to Target call number ... If you want to use the mailboxes and the "message Setting up mailboxes Press menu. Search for the "Set up mailboxes" entry using the control buttons (up/down).
  • Page 76 Select the desired mailbox using the selection button. Search for the desired setting op- tion using the control buttons (up/down). Press the selection button next to the setting that you wish to change until the desired setting is dis- played. When entering digits press the se- lection button next to the desired line.

  • Page 77: Using The Mailboxes

    Using the mailboxes The corresponding symbols are displayed when you have set up mailboxes. In an- swering mode the number of ICMs in the mailbox is indicated to the right of the symbol. The mailboxes include playback and delete ICMs, monitoring/personal info (memo) and OGM functions.

  • Page 78: Remote Access To Mailboxes

    Connect your Voicemail Center 461.2 to a free extension (analogue port) on your PABX. Set the mailboxes up and enter the call numbers of the corresponding extensions.

  • Page 79: Settings

    PABX (the year is not transferred and must be set manually). Center 461.2 to change automatically to summer time on the last Sunday in March and to winter time on the last Sunday in October.
  • Page 80 Redial ... Every 5 to 60 seconds. You can set the pause be- Call-back code ... You enter the call-back code of your network opera- Settings Center 461.2 announces this call number for internal OGM texts. and 9999. Remote control is switched off using the "...
  • Page 81 PABX ... >> Prefix ... Enter your prefix for the public telephone network CLIP correction ... Some PABX systems add in numbers before the re- Call-back code ... Enter your call-back code for your PABX (e.g. 79) Message tone ... Volume levels 1 to 4 or off. If you activate the sound Contrast ...

  • Page 82: Setting Menu

    Setting menu Press menu. Search for the "Settings" entry us- ing the control buttons (up/down). Press the selection button next to settings. Search for the desired setting op- tion using the control buttons (up/down). Press the selection button next to the setting that you wish to change until the desired setting is dis- played.

  • Page 83: Adjusting The Volume

    line. Change the settings using the con- trol buttons (up/down). For settings with several digits move the entry location to the re- quired location using the control buttons (left/right). To end digit entry press the selec- tion button next to the desired line again.

  • Page 84: Service Menu

    There is also the option of transferring the telephone book from one Voicemail Center 461.2 to another via the audio sockets. To do this first set one device to "Receive a telephone book" and the other to "Send a telephone book".
  • Page 85 Search for the desired function us- ing the control buttons (up/down). Press the selection button next to the desired function and follow the displayed instructions. To carry out the software update, enter the phone number of the update server. This entry has to be made only once; the number will then be available for all further software updates.

  • Page 86: Appendix

    Troubleshooting Power failure The device is not operational during a power failure. The internal clock stops. But all settings are retained so that the previous status is reset when power returns. You may need to reset the time. Using the following table try to define the cause of a problem and solve the error. Problem No display.
  • Page 87 No call number displayed when a call is received Appendix Network operator or PABX does not support the function or function is not authorised. The caller has suppressed his call number or has a secret number. The call comes from a public telephone.

  • Page 88: Delivery Status

    Delivery status The following list states the default settings for your Voicemail Center 461.2. You can change these default settings individually. You can return to the delivery status at any time by opening the service menu. Language Network time Automatic switching between summer/winter time...
  • Page 89 Repeat period Repetitions OGM playback Individual ringing tone Activation code for call forwarding Deactivation code for call forwarding Automatic monitoring All calls Confirm save Appointments Mailboxes Appendix 20 minutes 0000...

  • Page 90: Technical Data

    Technical Data Dimensions (W x H x D) Voicemail Center 461.2 Mains plug Weight Voicemail Center 461.2 Mains plug Operating voltage Mains plug Idle power output Ambient temperature Number of outgoing messages Incoming messages Recording method Sampling rate Total recording capacity approx.

  • Page 91: Index

    Index Absence manager ...26 Access code ...74 Adjusting the volume ...83 Answering mode ...18 Area code ...30 Audio input ...12 Audio output ...13 Auto. call forwarding to the mailbox . 78 Automatic redialling ...38 Automatic-monitoring ...70 Brief operating instructions ...95 Button occupancy ...4 Call forwarding ...43, 55, 66 Call list ...28...
  • Page 92 Outgoing message without incoming message ...14 Own call number ...59 Own number...80 PABX...81 Package ...12 Parts supplied ...12 Pausing playback ...21 Personal info... 25 Personal OGM (call filter)...35 Playing back all incoming messages...20 Playing back new incoming messages ...20 Power adapter...3 Power failure...86 Prefix...81 Program version...84...

  • Page 93: Brief Operating Instructions

    Brief operating instructions Record an outgoing message Select OGM using Press and hold selection button OGM. Checking OGMs Select OGM using Press OGM briefly. selection button Playing back incoming messages To play back new incoming messages Deleting all incoming messages Press selection button during playback to delete the current ICM Answering mode...

  • Page 94: Operating Card For Remote Control

    Operating card for remote control...

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