Warranty Regulations - Mutec REF 10 Manual

Warranty Regulations

§1 Warranty
MUTEC GmbH warrants the flawless performance of this pro-
duct to the original buyer for a period of three (3) years from
the date of purchase If any failure occurs within the specified
warranty period that is caused by defects in material and/or
workmanship, MUTEC GmbH shall either repair or replace the
product free of charge within 90 days The customer is not
entitled to claim an inspection of the device free of charge
during the warranty period If the warranty claim
proves to be justified, the product will be returned freight
prepaid by MUTEC GmbH within Germany Outside Germany,
the product will be returned with the additional internatio-
nal freight charges payable by the customer Warranty claims
other than those indicated above are expressly excluded
§2 Warranty Transferability
This warranty is extended exclusively to the original buyer
who purchased the product from a MUTEC GmbH specialized
dealer or distributor, and is not transferable to anyone who
may subsequently purchase this product No other person (re-
tail dealer, distributor, etc ) shall be entitled to give any war-
ranty promise on behalf of MUTEC GmbH
§3 Warranty Regulations
The return of the completed registration card, or online regis-
tration on one of the websites specified below, is a condition
of warranty Failing to register the device before returning it
for repair will void the extended warranty
The serial number on the returned device must match the one
stated on the registration card or entered during online regist-
ration Otherwise, the device will be returned to the sender at
the sender's expense Any returned device must be accompa-
nied by a detailed error description and a copy of the original
sales receipt issued by a MUTEC dealer or distributor
The device must be returned free of shipping expenses and in
the original package, if possible; otherwise, the sender has to
provide comparably protective packaging The sender is fully
responsible for any damage or loss of the product when ship-
ping it to MUTEC GmbH
§4 Limitation of Warranty
Damages caused by the following conditions are not covered
by this warranty:
•
Damages caused by every kind of normal wear and tear
(e g displays, LEDs, potentiometers, faders, switches, but-
tons, connecting elements, printed labels, cover glasses,
cover prints, and similar parts)
•
Functional failure of the product caused by improper
installation (please observe CMOS components handling
instructions!), neglect or misuse of the product, e g failure
to operate the unit in compliance with the instructions
given in the user or service manuals
•
Damage caused by any form of external mechanical
impact or modification
•
Damage caused by the user's failure to connect and ope-
rate the unit in compliance with local safety regulations
•
Damage caused by force majeure (fire, explosion, flood,
lightning, war, vandalism, etc )
•
Consequential damages or defects in products from other
manufacturers as well as any costs resulting from a loss of
production
•
Repairs carried out by personnel which is not authorized
by MUTEC GmbH
§5 Repairs
To obtain warranty service, the customer must call or write
to MUTEC GmbH before returning the unit All inquiries must
be accompanied by a problem description and the original
buyer's invoice Devices shipped to MUTEC GmbH for repair
without prior notice will be returned to the sender at the sen-
der's expense In case of a functional failure please contact:
MUTEC Gesellschaft für Systementwicklung
und Komponentenvertrieb mbH
Siekeweg 6–8, 12309 Berlin, Germany
Phone: +49 (0)30 746880-0
Fax: +49 (0)30 746880-99
E-Mail: tecsupport@mutec-net com
Web: www mutec-net com
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