Troubleshooting - miniDSP 2X4 HD User Manual

9.3 T
ROUBLESHOOTING
The following table lists the most common causes of issues. If following this table does not provide a solution,
see Obtaining Support
Item# Symptoms
1 Cannot install software
2 Software running in
background but not
showing
3 Cannot connect to the
board by USB
4 No audio or low audio on
outputs
5 No signal showing on input
meters
6 Audio sounds distorted
miniDSP Ltd, Hong Kong / www.minidsp.com
below.
Troubleshooting recommendation
a. Confirm that you downloaded and installed the required
frameworks first (see
a. The Adobe Air environment may need a network connection
the first time you run a plugin. Close the plugin program,
ensure that your computer has a network connection, and
restart the plugin.
b. The Adobe Air environment may require a version update.
Download the latest version from http://get.adobe.com/air/.
a. Reset the processor by power-cycling the unit.
b. Make sure the processor is seen in the device manager as a
HID device.
a. Check the cabling from the processor to your amplifiers.
b. Check that your amplifiers are turned on and that any volume
controls are turned up.
c. Check that the input meters and output meters are showing
adequate signal (if not, see item 5).
d. Check that master mute is not enabled.
e. Check that the mute buttons in the output channel strips are
not enabled.
f. Check that the FIR filters have valid coefficients (and are
bypassed if they do not).
g. Check that your crossover frequencies are correct e.g. that
you don't have high pass and low pass frequencies incorrectly
set.
h. Check that the matrix mixer is sending the correct inputs to
the correct outputs.
a. Check the cabling from your source.
b. Check that your source is playing audio and that it is not
muted or have volume control turned down.
c. Check that the plugin is synchronized with the hardware unit.
a. Check the output meter and ensure that you are not
overloading the outputs. If necessary, reduce the output gain
and/or the amount of boost in the EQ blocks.
/ Features and specifications subject to change without prior notice
Software Installation).
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