voptech VH03 User Manual
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voptech VH03 User Manual

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User Manual_V1.0

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Summary of Contents for voptech VH03

  • Page 1 VH03_Hotel Phone User Manual_V1.0...
  • Page 2 Document VER Firmware VER Explanation Time V1.0 2.0.2.2751 Initial issue 20161114...

  • Page 3: Table Of Contents

    Table of Content Figures....................................5 Tables..................................... 6 1 Safety Instruction................................7 2 Overview.................................... 8 3 Installation..................................9 3.1 Use PoE or external Power Adapter......................9 3.2 Connection methods............................10 4 Introduction to the Phone User Interface....................... 11 4.1 Keypad................................11 5 Phone Settings................................12 5.1 Getting IP address............................
  • Page 4 8.11 LINES / SIP...............................17 8.12 LINES / Dial Peer............................21 8.13 LINES / Dial Plan............................25 8.14 LINES / Global Settings..........................25 8.15 PHONE / Features............................26 8.16 PHONE / Audio............................... 28 8.17 PHONE / MCAST............................29 8.18 PHONE / Time/Date............................30 8.19 CALL LOGS..............................

  • Page 5: Figures

    Figures Figure 1 - Device to Connection........................ 10 Figure 2 - Keypad............................11 Figure 3 - The Web Login page ........................ 13 Figure 4 - Memory Key Setting........................13 Figure 5 - Global Substitution Configuration..................22 Figure 6 - Local Substitution Configuration...................23 Figure 7 - Add Prefixes Configuration.....................

  • Page 6: Tables

    Tables Table 1 - SIP Settings for Lines on Web....................18 Table 2 - Dial Peer Settings for Lines on Web..................21 Table 3 - Global Settings for Lines on Web.................... 25 Table 4 - Common Phone Feature Settings on Web................26 Table 5 - Audio Settings on Web........................28 Table 6 - MCAST Parameters on Web.......................29 Table 7 - Time/Date Setting Parameters on Web...................30...

  • Page 7: Safety Instruction

    Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supply may cause ...

  • Page 8: Overview

    The VH03 accomplished powerful telephony features by combining the communications platform and features such as call transfer, hotline,voice mail, call hold and more. The VH03 IP phones support 6 programmable keys.They can be defined according to the hotel's needs.For example, they could be programmed with an equipment service hotline (housekeeping, ticketing, switchboard, food and beverage, etc.) or hotel special features (alarm clock, voice mail, etc.).In addition, it has a USB port to charge your...

  • Page 9: Installation

    Installation 3.1 Use PoE or external Power Adapter VH03, called as ‘the device’ hereafter, supports two power supply modes, power supply from external power adapter and supports 802.3af Class 2 Power over Ethernet (PoE) complied switch. PoE power supply saves the space and cost of providing the device additional power outlet. With a PoE switch, the device can be powered through a single Ethernet cable which is also used for data transmission.

  • Page 10: Connection Methods

    3.2 Connection methods Please connect power adapter, network, PC, and handset to the corresponding ports as described in below picture. Figure 1 - Device to Connection 10 / 35...

  • Page 11: Introduction To The Phone User Interface

    Introduction to the Phone User Interface 4.1 Keypad DSS Key Message waiting / Speaker Incoming call indicator Volume Control Hold Mute Call forward Speaker Redial Figure 2 - Keypad The above picture shows the keypad layout of the device. Each key provides its own specific function. User should refer to the illustration in this section about the usage of each key and the description in this document about each function.

  • Page 12: Phone Settings

    Phone Settings In order to get the device ready for making and receiving phone calls, the device must be configured with correct network configurations and at least one of the lines must be configured with an SIP telephony service. The SIP must be configured properly to be able to provide telephony service. 5.1 Getting IP address DHCP is the default setting in Network, and telephone will get the IP address from DHCP server(Router) after the line connected.

  • Page 13: Sip Setting

    Figure 3 - The Web Login page 5.4 SIP Setting Enter into the web setting interface, select Line->SIP, and fill in the items below.  Server Address  Account Name  Phone Number  Password Click the Apply button to save the config, you can dial out after the Register Status is Registered with red color.

  • Page 14: Basic Operation

    Basic Operation 6.1 Making call There are two ways to make a call, using dial pad or memory button.  Lift the handset or press hands-free key. Dial the number on the dial pad or press memory key, end with # as default. ...

  • Page 15: Advance Operation

    Advance Operation 7.1 Call transfer  Blind transfer During a call, you want to transfer the call to another one without talking.  Press Transfer key, get the second dial tone , and the first call held automatically。  Dial the number which you want to transfer to, and then press # button。 ...

  • Page 16: Web Portal

    Web Portal 8.1 Web Portal Authentication User can log in onto the device web portal to manage the device or user’s profile. User must provide correct username and password to be able to log in. 8.2 SYSTEM / Information User can get the system information of the device in this page including. ...

  • Page 17: System / Configurations

    8.4 SYSTEM / Configurations Users with Administrators privilege can export or import the device configuration in this page and reset the device to factory default. 8.5 SYSTEM / Upgrade The device supports online upgrade by periodically checking the software release version on the cloud server.

  • Page 18: Table 1 - Sip Settings For Lines On Web

    Table 1 - SIP Settings for Lines on Web Parameters Description Basic Settings Display the current line status at page loading. To get the up to Line Status date line status, user has to refresh the page manually. Username Enter the username of the service account. Display Name Enter the display name to be sent in a call request.
  • Page 19 Hotline Delay Set the delay for hotline before the system automatically dialed it Enable auto-answering, the incoming calls will be answered Enable Auto Answering automatically after the delay time Set the delay for incoming call before the system automatically Auto Answering Delay answered it Enable the device to subscribe a voice message waiting Subscribe For Voice Message...
  • Page 20 Enable DND Set the feature code to dial to the server Disable DND Set the feature code to dial to the server Enable Call Forward Set the feature code to dial to the server Unconditional Disable Call Forward Set the feature code to dial to the server Unconditional Enable Call Forward on Busy Set the feature code to dial to the server...

  • Page 21: Lines / Dial Peer

    Set the line to enable call ending by session timer refreshment. Enable Session Timer The call session will be ended if there is not new session timer event update received after the timeout period Session Timeout Set the session timer timeout period Enable Rport Set the line to add rport in SIP headers Enable PRACK...

  • Page 22: Figure 5 - Global Substitution Configuration

    Note: Two different special characters are used.  x -- Matches any single digit that is dialed.  [ ] -- Specifies a range of numbers to be matched. It may be a range, a list of ranges separated by commas, or a list of digits. Destination Set Destination address.

  • Page 23: Figure 6 - Local Substitution Configuration

    Example 2: Local Substitution To dial a long distance call to Beijing requires dialing area code 010 before the local phone number. Using this feature 1 can be substituted for 010. For example, to call 62213123 would only require dialing 162213123 instead of 01062213123.

  • Page 24: Figure 8 - Add Suffixes Configuration

    Example 4: Add Suffixes If the dialed number ends with the fixed suffix number, the phone will send out your dialed phone number adding suffix number automatically. For example, when users dial “1383322”, the device will send out “13833220088” . Figure 8 - Add Suffixes Configuration Example 5: Deletion If the dialed number ends with the fixed prefix number, the phone will send out your dialed phone number...

  • Page 25: Lines / Dial Plan

    8.13 LINES / Dial Plan Figure 10 - Dial Plan Configuration The device supports 8 dialing modes:  Press # to Send - Dial the desired number, and press # to send it to the server.  Dial Fixed Length – Configure the fixed length to dial out ...

  • Page 26: Phone / Features

    STUN Settings Server Address Set the STUN server address Server Port Set the STUN server port, default is 3478 Set the STUN binding period which can be used to keep the Binding Period NAT pinhole opened. SIP Waiting Time Set the timeout of STUN binding before sending SIP messages Upload or delete the TLS certification file used for encrypted TLS Certification File SIP transmission.
  • Page 27 Disable Mute for Ring Disable Mute for Ring When intercom is enabled, the device will accept the incoming call Enable Intercom request with a SIP header of Alert-Info instruction to automatically answer the call after specific delay. Enable Intercom Mute Enable mute mode during the intercom call Enable Intercom Tone If the incoming call is intercom call, the phone plays the intercom tone...

  • Page 28: Phone / Audio

    during taking, default enabled. Play DTMF tone on the device when user pressed a phone digits at Play Dialing DTMF Tone dialing, default enabled. Change caller ID display priority. The default priority is “Phonebook” > Caller ID Display Priority “SIP Display Name” > “SIP URI”. User may select one of the options to change the desired caller ID display priority.

  • Page 29: Phone / Mcast

    busy tone, ring-back tone, etc. Handset Volume Set the Handset volume, the value must be 1~9 Set the default ring type. If the caller ID of an incoming call was not Default Ring Type configured with specific ring type, the default ring will be used. Speakerphone Volume Set the speakerphone volume, the value must be 1~9 Headset Ring Volume...

  • Page 30: Phone / Time/Date

    8.18 PHONE / Time/Date User can configure the device time settings in this page. Table 7 - Time/Date Setting Parameters on Web Parameters Description Network Time Server Settings Time Synchronized via SNTP Enable time-sync through SNTP protocol Time Synchronized via DHCP Enable time-sync through DHCP protocol Primary Time Server Set primary time server address...

  • Page 31: Function Key / Function Key

    8.20 FUNCTION KEY / Function Key The device provides 6 user-define DSS Keys at most. User may configure/customize each DSS key in this webpage. Table 8 - DSS Key Setting Parameters on Web Parameters Description BLF(NEW CALL/BXFE /AXFER): It is used to prompt user the state of the subscribe extension, and it can also pick up the subscribed number, which help user monitor the state of subscribe extension (idle, ringing, a call).

  • Page 32: Advanced Features

    Advanced Features 9.1 VPN Virtual Private Network (VPN) is a technology to allow device to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the device may be routed through the VPN server.
  • Page 33 User then upload these files to the device in the web page [Network] -> [VPN], Section OpenVPN Files. Then user should check “Enable VPN” and select “OpenVPN” in VPN Mode and click “Apply” to enable OpenVPN connection. Same as L2TP connection, the connection will be established every time when system rebooted until user disable it manually.

  • Page 34: Trouble Shooting

    10 Trouble Shooting When the device does not work properly, users may try the following methods to recover the device or gather relative information and send an issue report to support. 10.1 Upgrade to the latest software Manufacturer will keep publishing software update to fix bugs and improve device features. The device will check for new software release on manufacturer cloud server automatically and periodically.

  • Page 35: Common Trouble Cases

    10.4 Common Trouble Cases Table 9 - Trouble Cases Trouble Case Solution 1. The device is powered by external power supply via power adapter or PoE switch. Please use standard power adapter Device could not boot up provided or PoE switch met with the specification requirements and check if device is well connected to power source 1.

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