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What if...?
Problem
Possible Causes
Poor sound
Signal too weak.
quality
No entries
Phonebook is full.
possible in Phone-
book.
Phonebook
Changing SIM from
entries missing
another phone.
Voice mail does
Call divert to the
not work
mailbox not set.
Call waiting does
Not set up in network.
not work
SMS (message)
SMS memory full.
... flashes.
Function cannot
Not supported by
be set.
service provider or
registration required.
Message cannot
Some service providers
be sent.
do not support this
service.
Phone number of the
service centre is not set
or is wrong.
Service centre over-
loaded.
24
Possible Solution
Avoid covering the internal
antenna (top rear of phone)
with your hand.
Delete entries in Phonebook
(p 6).
Entries may be in other
phone memory.
Set call divert to the mailbox
(p 17).
To set, call: *43*10#.
Delete messages, (p 13).
Contact your service
provider.
Check with your service
provider.
Set service centre (p 13).
Repeat message.
Problem
Possible Causes
Recipient does not have
a compatible phone.
EMS pictures and
The destination phone
sounds are not
does not support the
displayed at the
EMS standard.
destination phone
PIN error
Three wrong entries.
Damage
Severe shock.
Remove battery and SIM and insert them
again. Do not dismantle phone!
Phone became wet.
Remove battery and SIM card. Dry immedi-
ately with cloth, do not heat. Dry connector
contacts thoroughly. Stand unit upright in an
air current. Do not dismantle phone!
Possible Solution
Check.
Enter the PUK (master PIN)
provided with the SIM card
according to the instructions.
If you have lost the PUK,
contact your service
provider.
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