Fenix Imvico EPC1100 Operation Manual page 36

FENIX IMVICO
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APPENDIX D – FREQUENTLY ASKED QUESTIONS
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The printer is connected and the power is ON but it does not print and the
paper does not come out.
Check your power supply and make sure it is giving the specified values.
Remove any foreign objects from the paper inlet.
If using the serial port, check the port configuration.
The paper comes out but no characters are printed.
Make sure you are using the correct paper.
Make sure you are using the correct side of the thermal paper.
Check your program.
If the paper is correct, try to execute a self-test.
The printing is too light (or too dark).
Check that the environmental temperature is within the specified range.
Make sure you are using the correct paper
The last lines of the ticket are not printed and they come out at the
beginning of the next ticket.
Make sure that after the last printed byte, the paper feed command "ESC J n"
(n = 100 approx.) is sent to the EPC1100. Otherwise, the ticket will not save the
distance between the thermal head and the printer outlet, and some lines will
remain inside of the EPC1100.
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