Table of Contents
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408
CUSTOMER INFORMATION
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . . . . . 408
Customer Assistance Offices . . . . 410
Telephone (TTY) Users . . . . . . . . . 410
Online Owner Center . . . . . . . . . . . . . 411
Roadside Service . . . . . . . . . . . . . . . . . 411
Appointments . . . . . . . . . . . . . . . . . . . 413
Program . . . . . . . . . . . . . . . . . . . . . . . . . 413
Collision Damage Repair . . . . . . . . . 414
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . . . . 416
Radio Frequency Statement . . . . . 417
United States Government . . . . . 418
Canadian Government . . . . . . . . . 418
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 418
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
Event Data Recorders . . . . . . . . . . . . 419
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
Infotainment System . . . . . . . . . . . . . 420
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
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