Lincoln MKX 2017 Owner's Manual page 504

Issue
You may not be saying the name exactly
SYNC 3 does not under-
as it appears on your phonebook.
stand or is calling the
wrong contact when I want
The contact name may contain special
to make a call.
characters.
The SYNC 3 voice control
system is having trouble You may not be saying the name exactly
recognizing foreign names as it appears on your phonebook.
stored on my cell phone.
MKX (CD9) Canada/United States of America, enUSA, First Printing
SYNC 3
Voice command issues
Possible cause
Make sure that you are saying the name exactly as it appears on your
phone. For example, if your contact is "Joe Wilson", say "Call Joe
Wilson". If your contact name is "Mom", say "Call Mom".
Make sure that your contact names do not have any special characters
like *, - or +.
SYNC 3 applies the phonetic pronunciation rules of the selected
language to the contact names stored on your cell phone.
Helpful Hint: You can select your contact manually. Press PHONE.
Select the option for phonebook and then contact name. Press the
soft-key option to hear it. SYNC 3 will read the contact name to you,
giving you some idea of the pronunciation it is expecting.
501
Possible solution