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Attention: If the supervisor password has been forgotten and cannot be made available to the service
technician, there is no service procedure to reset the password. The system board must be replaced for
a scheduled fee.
How to remove the power-on password
To remove the power-on password, do one of the following:
If no supervisor password has been set, do the following to remove the power-on password:
1. Turn off the computer.
2. Remove the battery pack. For instructions on how to remove the battery pack, see "1020 Battery"
on page 79.
3. Remove the coin-cell battery. For instructions on how to remove the coin-cell battery, see "1090
Coin-cell battery, PCH bracket, and Ethernet bracket" on page 89.
4. Turn on the computer and wait until the POST ends. After the POST ends, the password prompt will not
be displayed. The power-on password has been removed.
5. Reinstall the coin-cell battery and the battery pack.
If a supervisor password has been set and is known to the service technician, do the following to remove
the power-on password:
1. Turn on the computer.
2. When the ThinkPad logo is displayed, immediately press F1.
3. Type the supervisor password to enter the ThinkPad Setup program.
4. Select Security.
5. Select Password.
6. Select Power-On Password.
7. Type the current supervisor password in the Enter Current Password field. Then, leave the Enter
New Password field blank, and press Enter twice.
8. In the Changes have been saved window, press Enter.
9. Press Fn+F10 to save changes and exit the ThinkPad Setup program.
How to remove the hard disk password
Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be
made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide
any services to reset the user hard disk password, or to recover data from the hard disk drive. The hard
disk drive can be replaced for a scheduled fee. To put the system back to operational status, the only
Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive or solid-state drive
with a scheduled fee.
To remove a user hard disk password that has been forgotten, when the supervisor password and the master
hard disk password are known, do the following:
1. Turn on the computer.
2. When the ThinkPad logo is displayed, immediately press F1 to enter the ThinkPad Setup program.
3. Select Security.
4. Select Password.
5. Select Hard-disk x password where x is the letter of the hard disk drive. A pop-up window opens.
6. Select Master HDP, where HDP stands for hard disk password.
7. Type the current master hard disk password in the Enter Current Password field. Then, leave the Enter
New Password field blank, and press Enter twice.
.
Chapter 4
Related service information
45
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