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Lenovo ThinkPad S5 User Manual

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ThinkPad E560p and S5 User Guide

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  • Page 1 ThinkPad E560p and S5 User Guide...
  • Page 2 • “Important safety information” on page vi • Appendix F “Notices” on page 135 ® The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/UserManuals Second Edition (July 2016) ©...

  • Page 3: Table Of Contents

    ... . . Travel accessories ... Accessing Lenovo programs ..An introduction to Lenovo programs ..
  • Page 4 Lenovo Support Web site..Cleaning the cover of your computer ..Calling Lenovo ... . . Purchasing additional services ..
  • Page 5 Japan notice for ac power cord ..Substances Directive (RoHS) ..Lenovo product service information for Taiwan ....
  • Page 6 ThinkPad E560p and S5 User Guide...

  • Page 7: Read This First

    © Copyright Lenovo 2016...

  • Page 8: Important Safety Information

    The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.

  • Page 9: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 10: Power Cords And Power Adapters

    sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 11: Extension Cords And Related Devices

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2016...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Non-Rechargeable Coin-Cell Battery

    • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings. © Copyright Lenovo 2016...

  • Page 14: Electrical Current Safety Information

    • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: •...

  • Page 15: Liquid Crystal Display (Lcd) Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.
  • Page 16 ThinkPad E560p and S5 User Guide...

  • Page 17: Chapter 1. Product Overview

    “Specifications” on page 12 • “Operating environment” on page 12 • “Lenovo programs” on page 13 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer.
  • Page 18 TrackPoint buttons Trackpad ® The keyboard contains the Lenovo unique ThinkPad pointing device. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “ThinkPad pointing device” on page 21.

  • Page 19: Front View For Models With A 3D Camera

    TrackPoint buttons Trackpad The keyboard contains the Lenovo unique ThinkPad pointing device. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “ThinkPad pointing device” on page 21.

  • Page 20: Right-Side View

    Power button Press the power button to turn on the computer or put the computer into sleep mode. For how to turn off the computer, see “Frequently asked questions” on page 17. If your computer is completely unresponsive, you can turn off the computer by pressing and holding the power button for four or more seconds.

  • Page 21: Left-Side View

    Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.

  • Page 22: Bottom View

    7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen. • For Windows 10: Start the Lenovo Settings program, click Power, and then follow the instructions on the screen. For instructions on how to start the programs, see “Accessing Lenovo programs” on page 13.

  • Page 23: Status Indicators

    Memory-upgrade slots You can increase the amount of memory in your computer by installing a memory module in the memory-upgrade slot. Memory modules are available as options from Lenovo. Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter first.
  • Page 24 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 19. ac power-satus indicator The ac power-status indicator shows the ac power charging status of the computer. • Green: Connected to ac power (charging 80%–100%) •...

  • Page 25: Locating Important Product Information

    Machine type and model information The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following figure shows the location of the machine type and model of your computer.

  • Page 26: Labels For The Windows Operating Systems

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo Service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Labels for the Windows operating systems...

  • Page 27: Features

    In some cases, an earlier Windows version might be preinstalled under the terms of the Windows 10 Pro license downgrade rights. Features The computer features introduced in this section cover a variety of models. For your specific computer model, some features might vary or not apply. To view the system properties of your computer, do the following: •...

  • Page 28: Specifications

    • Two USB 3.0 connectors • RJ45 Ethernet connector • 2D camera or 3D camera, depending on the model Note: The 3D camera is an infrared laser device. Integrated wireless features • Wireless LAN • Bluetooth Specifications This section lists the physical specifications for your computer. Size •...

  • Page 29: Lenovo Programs

    3. If you still do not find the program in the program list, search for the program in the search box. Some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, go to Lenovo PC Experience ➙...
  • Page 30 Lenovo PC Experience The Lenovo PC Experience program helps you work more easily and securely by providing easy access to various programs, such as Active Protection System (Windows 7 and Windows 10) and Lenovo Solution Center.
  • Page 31 ® Rescue and Recovery The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set of self-recovery tools to help you diagnose computer (Windows 7) problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.
  • Page 32 ThinkPad E560p and S5 User Guide...

  • Page 33: Chapter 2. Using Your Computer

    “Using a flash media card” on page 34 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Getting Help About The Windows Operating System

    • For Windows 7: Open the Start menu, and then click Shut down. • For Windows 10: Open the Start menu, click Power, and then click Shut down. How do I access Control Panel? • For Windows 7: Open the Start menu, and then click Control Panel. •...

  • Page 35: Special Keys

    • For Windows 10: Open the Start menu, and then click Get started from the right panel. Additionally, you can search from the taskbar to find help, apps, files, settings, and so on. Special keys Your computer has several special keys to help you work more easily and effectively. Note: Depending on the model, your computer might look different from the following illustration.
  • Page 36 3. Select the options of your preference. • : Enables or disables the Fn Lock function. When the Fn Lock function is disabled: The Fn Lock indicator is off (default mode). To initiate the special function printed as an icon on each key, press the function key directly. To input F1-F12, press the Fn key and the corresponding function key.

  • Page 37: Thinkpad Pointing Device

    • Fn+K: Has the same function as the ScrLK key. • Fn+4: Puts the computer into sleep mode. To return to normal operation, press the Fn key or power button. • Fn+Q: Toggles between the performance mode and quiet mode ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 38: Trackpad

    The TrackPoint pointing device consists of the following four components: Pointing stick Left-click button (primary-click button) Right-click button (secondary-click button) Scroll bar To use the TrackPoint pointing device, refer to the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap.

  • Page 39: Trackpad Touch Gestures

    The trackpad can be divided into two zones by its function: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, refer to the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. •...

  • Page 40: Customizing The Thinkpad Pointing Device

    Two-finger tap Tap anywhere on the trackpad Tap anywhere on the trackpad with with one finger to select or open two fingers to display a shortcut an item. menu. Two-finger scroll Two-finger zoom out Put two fingers on the trackpad Put two fingers on the trackpad and and move them in the vertical or move them closer together to zoom...

  • Page 41: Power Management

    Power management When you use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Spend more time unplugged with ThinkPad batteries.

  • Page 42: Checking The Battery Status

    – When the battery icon in the Windows notification area shows a low percentage of battery power remaining – When the batteries have not been used for a long time Checking the battery status Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The battery-status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery.

  • Page 43: Power-Saving Modes

    To turn off the wireless features, press the wireless-radios control key Handling the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other...
  • Page 44 Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.”...

  • Page 45: Connecting To The Network

    DANGER Do not put the battery in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company's safety standards. DANGER There is a danger of an explosion if the coin-cell battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of.
  • Page 46 To establish a wireless-LAN connection, do the following: 1. Click the wireless-network-connection-status icon in the Windows notification area. A list of available wireless networks is displayed. 2. Double-click a network to connect to it. Provide required information if needed. The computer automatically connects to an available wireless network when the location changes. Open Network and Sharing Center to manage multiple network profiles.

  • Page 47: Using An External Display

    • Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve signal strength, move your computer closer to the wireless access point. Using the Bluetooth connection Bluetooth can connect devices that are a short distance from one another. It is commonly used for connecting peripheral devices to a computer, transferring data between hand-held devices and a personal computer, or remotely controlling and communicating with devices such as mobile phones.

  • Page 48: Choosing A Display Mode

    3. Turn on the external display. If your computer cannot detect the external display, do the following: – For Windows 7: Right-click on the desktop, and then click Screen resolution ➙ Detect. – For Windows 10: Right-click on the desktop, and then click Display settings ➙ Detect. •...

  • Page 49: Using Audio Features

    Note: If you set a higher resolution for the computer display than the external display, only part of the screen can be shown on the external display. Using audio features Your computer is equipped with the following items: • Speakers •...

  • Page 50: Using A Flash Media Card

    – Open the Camera app, and click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings as desired. – Click Lenovo Settings from the Start menu. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.

  • Page 51: Removing A Flash Media Card

    Removing a flash media card Attention: • Stop all the activities involving the card before removing it. Otherwise, data on the card might be damaged or lost. • Do not remove a card while the computer is in sleep mode or hibernation mode. Otherwise, the system might not respond when you try to resume operation.
  • Page 52 ThinkPad E560p and S5 User Guide...

  • Page 53: Chapter 3. Enhancing Your Computer

    You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.
  • Page 54 ThinkPad E560p and S5 User Guide...

  • Page 55: Chapter 4. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to the accessibility information that outlines our efforts in this area. See “Accessibility information”...

  • Page 56: Comfort

    You can find some of these options athttp://www.lenovo.com/accessories/services/index.html. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 57 Keyboard shortcut Function Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast For more information, go to http://windows.microsoft.com/, and then perform a search using any of the following keywords: keyboard shortcuts, key combinations, shortcut keys.
  • Page 58 1. Go to Control Panel, and ensure that you view Control Panel using Category. 2. Click Ease of Access ➙ Speech Recognition. 3. Follow the instructions on the screen. Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents.

  • Page 59: Traveling With Your Computer

    Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.
  • Page 60 ThinkPad E560p and S5 User Guide...

  • Page 61: Chapter 5. Security

    Refer to the instructions shipped with the mechanical lock. Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.

  • Page 62: Supervisor Password

    Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.
  • Page 63 ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 64: Hard Disk Passwords

    Hard disk passwords The following two types of hard disk passwords can help protect the information stored on the hard disk drive: • User hard disk password If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the hard disk drive.
  • Page 65 Lenovo cannot reset your passwords or recover data from the hard disk drive. You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 66: Hard Disk Security

    Hard disk security To protect passwords from unauthorized security attacks, refer to the following tips to maximize security: • Set a power-on password as well as a hard disk password for your internal storage drive. Refer to the procedures in “Power-on password” on page 45 and “Hard disk passwords” on page 48. For security, a longer password is recommended.

  • Page 67: Notice On Deleting Data From Your Internal Storage Drive

    For disposing of data on the solid-state drive, Lenovo provides the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool. For disposing of data on the hard disk drive, Lenovo provides the Secure Data Disposal™ tool. Go to http://www.lenovo.com/support to download these tools.

  • Page 68: Using Firewalls

    Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 69: Chapter 6. Advanced Configuration

    For more information, go to the Microsoft Knowledge Base home page at: http://support.microsoft.com/ 9. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support © Copyright Lenovo 2016...

  • Page 70: Installing The Windows 10 Operating System

    7. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 8. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 13. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 71: Installing Device Drivers

    USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers you that you need, and follow the instructions on the screen.

  • Page 72: Main Menu

    Main menu When you enter the ThinkPad Setup program, you will first see the Main menu as follows: • UEFI BIOS Version • UEFI BIOS Date (Year-Month-Day) • Embedded Controller Version • ME Firmware Version (available on models with an Intel CPU) •...
  • Page 73 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set. Ethernet LAN Option ROM •...
  • Page 74 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments F1–F12 as primary function • Disabled Enable the F1-F12 function or the special function • Enabled printed as an icon on each key as the primary function. Enabled: Executes the F1-F12 function.
  • Page 75 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments monitor being used does not display the boot screen. Note: This submenu is available on models with an Intel CPU. ® Power Intel SpeedStep • Disabled Select the mode of Intel technology SpeedStep technology at •...

  • Page 76: Date And Time Menu

    Table 2. Config menu items (continued) Menu item Submenu item Selection Comments Beep and Alarm Password Beep • Disabled Enable this option to have a beep sound when the • Enabled system is waiting for a power-on, hard disk, or supervisor password.
  • Page 77 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments computer is turned on, from either a power-off state or hibernation state. If you select Disabled, no password prompt is displayed; the computer goes ahead and loads the operating system. To prevent unauthorized access, set the user authentication on the...
  • Page 78 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Power-On Password • Disabled Refer to “Power-on password” on page 45. • Enabled Hard Disk X Password • Disabled Refer to “Hard disk passwords” on page • Enabled Security Chip Security Chip Selection •...
  • Page 79 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Selection is set to Discrete TPM. • Enabled If you select Enabled, the security chip is functional. • Disabled If you select Disabled, the security chip is hidden and it is not functional.
  • Page 80 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments UEFI BIOS Update Option Flash BIOS Updating by • Disabled If you select Enabled, End-Users all users can update the • Enabled UEFI BIOS. If you select Disabled, only the person who knows the supervisor password can update the UEFI BIOS.
  • Page 81 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Note: This submenu is available on models with an Intel CPU. I/O Port Access Ethernet LAN • Disabled If you select Enabled, you can use the Ethernet LAN •...

  • Page 82: Startup Menu

    Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Platform Mode • Setup Mode Specify the system operating mode. • User Mode Secure Boot Mode • Standard Mode Specify the system operating mode. • Custom Mode • Yes This option is used to clear Reset to Setup Mode the current platform key...
  • Page 83 • If you are using the BitLocker drive encryption, do not change the startup sequence. BitLocker drive encryption locks the computer from starting once detects the change of startup sequence. To change the startup sequence temporarily so that the computer starts from a desired drive, do the following: 1.

  • Page 84: Restart Menu

    Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers ThinkPad E560p and S5 User Guide...

  • Page 85: Using System Management

    Using system management This topic is primarily intended for the network administrators. Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability, known as Total Cost of Ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a hard disk drive, and installing a program.
  • Page 86 ThinkPad E560p and S5 User Guide...

  • Page 87: Chapter 7. Preventing Problems

    • Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.

  • Page 88: Making Sure Device Drivers Are Up-To-Date

    This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.

  • Page 89: Taking Care Of Your Computer

    Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.

  • Page 90: Cleaning The Cover Of Your Computer

    To do so might cause damage to your data. Taking care when setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board or storage drive. Registering your computer •...
  • Page 91 1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside. 2.
  • Page 92 ThinkPad E560p and S5 User Guide...

  • Page 93: Chapter 8. Troubleshooting Computer Problems

    When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media. You can use the recovery media to restore the hard disk drive to the factory default state. For more information, see “Creating and using a recovery media”...

  • Page 94: Spills On The Keyboard

    2. While the computer is turned off, remove all power sources from the computer (battery and the ac power adapter). Hold down the power button for 10 seconds. Plug in the ac power adapter while keeping the battery out of the computer. If the computer does not turn back on, continue with step 3. Note: Once the computer starts up and enters the Windows environment, use the proper shutdown procedure to turn the computer off.
  • Page 95 • Message: 0187: EAIA data access error. Solution: The access to EEPROM is failed. Have the computer serviced. • Message: 0188: Invalid RFID Serialization Information Area. Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled.

  • Page 96: Errors Without Messages

    Solution: Replace the battery with the correct Lenovo battery for this computer. If you still see the same error message, contact Lenovo Service to have the computer serviced.

  • Page 97: Beep Errors

    – The battery is installed correctly. – The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet. – The computer is turned on. (Press the power button again for confirmation.) –...

  • Page 98: Networking Problems

    It might be necessary to remove all added memory modules to test the computer with only the factory-installed memory modules, and then reinstall the memory module one at a time to ensure a proper connection. 2. Check for error messages during startup. Follow the appropriate corrective actions for power-on self-test (POST) error messages.

  • Page 99: Problems With The Keyboard And Other Pointing Devices

    Solution: Ensure that Wake On LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings. • Problem: My computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps.

  • Page 100: Problems With The Display And Multimedia Devices

    ThinkPad pointing device problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer drifting might occur for several seconds under the following conditions: –...
  • Page 101 – If the problem persists, follow the solution for the following problem. • Problem: The screen is unreadable or distorted. Solution: Make sure that: – The display device driver is installed correctly. – The screen resolution and color quality are correctly set. –...
  • Page 102 • Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.
  • Page 103 Note: If your computer cannot detect the external monitor, click the Detect button. 4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor). 5. Do the following: – For Windows 7: Click Advanced settings. –...
  • Page 104 • Problem: Wrong characters are displayed on the screen. Solution: Did you follow the correct procedure when installing the operating system or program? If you did, have the external monitor serviced. • Problem: The Extend desktop function does not work. Solution: Enable the Extend desktop function by doing the following: 1.
  • Page 105 Audio problems • Problem: Wave or MIDI sound does not play correctly. Solution: Make sure that the built-in audio device is configured correctly. 1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  • Page 106: Battery And Power Problems

    Solution: Once the headphone is attached, the streaming is automatically redirected to it. If you want to listen to sound from the speakers again, be sure to set those speakers as the default device. The procedure is as follows: 1. Open Control Panel. 2.
  • Page 107 1. Make sure that the connection of the ac power adapter is correct. For instructions on connecting the ac power adapter, see Safety, Warranty, and Setup Guide that comes with your computer. 2. If the connection of the ac power adapter is correct, turn off the computer. Then disconnect the ac power adapter and remove the main battery.
  • Page 108 If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message.

  • Page 109: Problems With Drives And Other Storage Devices

    Solution: Check whether any option has been selected to disable your computer from entering sleep or hibernation mode. If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device.

  • Page 110: Problems With Ports And Connectors

    • The necessary device drivers are installed. • The application works when it is run on some other computer. If an error message is displayed while you are using the application, refer to the manuals supplied with the application. If the application still does not run correctly, contact your place of purchase or a service representative for help.

  • Page 111: Chapter 9. Recovery Overview

    • “Recovery overview for the Windows 7 operating system” on page 95 • “Recovery overview for the Windows 10 operating system” on page 100 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. Notes: •...

  • Page 112: Performing Backup And Recovery Operations

    This section provides instructions on how to perform a backup operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 113: Using The Rescue And Recovery Workspace

    This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 114: Creating And Using A Rescue Medium

    Creating a rescue medium This section provides instructions on how to create a rescue medium. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 115: Reinstalling Preinstalled Programs And Device Drivers

    Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are up-to-date” on page 72.

  • Page 116: Solving Recovery Problems

    Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following: • Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue medium”...

  • Page 117: Recovering Your Operating System If Windows 10 Fails To Start

    3. Select a desired startup option, and then follow the instructions on the screen. Recovering your operating system if Windows 10 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 10 operating system. This enables you to recover or repair the operating system even if the Windows 10 operating system fails to start.
  • Page 118 ThinkPad E560p and S5 User Guide...

  • Page 119: Chapter 10. Replacing Devices

    5. Clear the Turn on fast startup check box, and then click Save changes. To disable the build-in battery, do the following: 1. Turn off your computer and disconnect the ac power adapter and all cables from the computer. © Copyright Lenovo 2016...

  • Page 120: Replacing The Keyboard

    2. Turn on your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup. 3. Select Config ➙ Power. The Power submenu is displayed. 4. Select Disable built-in battery and press Enter. 5. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off automatically.
  • Page 121 5. Remove the screws that secure the keyboard. 6. Turn the computer over and open the display. 7. Push hard in the direction shown by the arrows to unlatch the bottom side of the keyboard. Chapter 10 Replacing devices...
  • Page 122 8. Detach the keyboard from the keyboard frame. 9. Detach the connectors to remove the keyboard. Installing the keyboard To install the keyboard, do the following: ThinkPad E560p and S5 User Guide...
  • Page 123 1. Attach the connectors. 2. Insert the keyboard into the frame. Ensure that the top edge of the keyboard is under the frame. Chapter 10 Replacing devices...
  • Page 124 3. Slide the keyboard into place in the direction shown by the arrows. 4. Reinstall the screws. ThinkPad E560p and S5 User Guide...

  • Page 125: Replacing The Internal Storage Drive

    5. Reinstall the computer cover . Then tighten the screws 6. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the internal storage drive Before you start, print these instructions and read “Important safety information” on page vi. Attention: The internal storage drive (such as hard disk drive, hybrid drive, or solid-state drive) is sensitive.
  • Page 126 4. Loosen the screws and then remove the cover 5. Lift the tab to remove the storage drive out of the computer. ThinkPad E560p and S5 User Guide...

  • Page 127: Replacing A Memory Module

    6. Install the new drive into the drive bay. 7. Reinstall the computer cover . Then tighten the screws 8. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a memory module Before you start, print these instructions and read “Important safety information” on page vi. Increasing memory capacity is an effective way to make programs run faster.
  • Page 128 1. Disable the built-in battery. See “Disabling the built-in battery” on page 103. 2. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait several minutes to let the computer cool. 3. Close the computer display and turn it over. 4.
  • Page 129 downward until it snaps into place . Ensure that the memory module is firmly installed in the slot and cannot be moved easily. Attention: Do not touch the contact edge of the memory module. Otherwise the memory module might get damaged. 7.
  • Page 130 ThinkPad E560p and S5 User Guide...

  • Page 131: Chapter 11. Getting Support

    Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 132: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 133: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 134 ThinkPad E560p and S5 User Guide...

  • Page 135: Appendix A. Regulatory Information

    Appendix A. Regulatory information The latest compliance information is available at http://www.lenovo.com/compliance. Location of the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are.
  • Page 136 Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 137: Wireless-Radio Compliance Information

    Classification Control Number (ECCN) of 5A992.c. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad E560p and ThinkPad S5 notebook computer, machine types 20G4 and 20G5. Appendix A. Regulatory information...

  • Page 138: Industry Canada Class B Emission Compliance Statement

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 139: German Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 140: Korea Class B Compliance Statement

    Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 141: Appendix B. Weee And Recycling Statements

    Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. The latest environmental information is available at http://www.lenovo.com/ecodeclaration.

  • Page 142: Recycling Information For Japan

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 143: Battery Recycling Information For Taiwan

    A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos. Caso você possua um produto Lenovo em situação de descarte, ligue para o nosso SAC ou encaminhe um e-mail para: reciclar@lenovo.com, informando o modelo, número de série e cidade, a fim de enviarmos as instruções para o correto descarte do seu produto Lenovo.
  • Page 144 ThinkPad E560p and S5 User Guide...

  • Page 145: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management &...

  • Page 146: China Rohs

    China RoHS ThinkPad E560p and S5 User Guide...

  • Page 147: Appendix D. Energy Star Model Information

    Windows help information on the computer. The Wake On LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 148 5. Clear the Allow this device to wake the computer check box. 6. Click OK. ThinkPad E560p and S5 User Guide...

  • Page 149: Appendix E. Trademarks

    Appendix E. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Secure Data Disposal ThinkPad ThinkPad logo TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U. S. and/or other countries.
  • Page 150 ThinkPad E560p and S5 User Guide...

  • Page 151: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 152 ThinkPad E560p and S5 User Guide...

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