Lenovo ThinkPad E560 User Manual
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Lenovo ThinkPad E560 User Manual

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Summary of Contents for Lenovo ThinkPad E560

  • Page 1: User Guide

    User Guide ThinkPad E560 and E565...
  • Page 2 • “Important safety information” on page vi • Appendix F “Notices” on page 149 ® The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/UserManuals First Edition (November 2015) ©...

  • Page 3: Table Of Contents

    ... . . Accessibility information ..Accessing Lenovo programs ..An introduction to Lenovo programs ..
  • Page 4 Diagnosing problems ... . Calling Lenovo ... . . Troubleshooting ....
  • Page 5 Japan notice for ac power cord ..European Union RoHS ... Lenovo product service information for Turkish RoHS ....
  • Page 6 User Guide...

  • Page 7: Read This First

    © Copyright Lenovo 2015...

  • Page 8: Important Safety Information

    The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.

  • Page 9: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 10: Power Cords And Power Adapters

    sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 11: Extension Cords And Related Devices

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2015...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Non-Rechargeable Coin-Cell Battery

    • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings. © Copyright Lenovo 2015...

  • Page 14: Electrical Current Safety Information

    • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: •...

  • Page 15: Laser Safety Information

    EN 50332-2 (Clause 7 limits) for a wide band characteristic voltage of 75 mV. Using headphones that do not comply with EN 50332-2 can be dangerous due to excessive sound pressure levels. © Copyright Lenovo 2015 xiii...

  • Page 16: Additional Safety Information

    If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5 Limitation Values).

  • Page 17: Chapter 1. Product Overview

    “Specifications” on page 13 • “Operating environment” on page 13 • “Lenovo programs” on page 14 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer.
  • Page 18 TrackPoint buttons Trackpad ® The keyboard contains the Lenovo unique ThinkPad pointing device. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “ThinkPad pointing device” on page 21.

  • Page 19: Front View For Models With A 3D Camera

    Front view for models with a 3D camera Note: Depending on the model, your computer might look different from the following illustration. Figure 2. Front view for models with a 3D camera 3D camera Infrared camera Color camera Infrared laser projector Microphones TrackPoint pointing stick Power button...

  • Page 20: Right-Side View

    TrackPoint buttons Trackpad The keyboard contains the Lenovo unique ThinkPad pointing device. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “ThinkPad pointing device” on page 21.
  • Page 21 Optical drive (available on some models) ac power connector Universal Serial Bus (USB) 3.0 connector Lenovo OneLink connector Audio connector Connect headphones or a headset that has a 3.5-mm (0.14-inch) 4-pole plug to the audio connector to listen to the sound from the computer.

  • Page 22: Left-Side View

    To use the Lenovo OneLink connector, remove the connector cover from the Lenovo OneLink connector first. Note: Ensure that you keep the connector cover. Reattach it to the Lenovo OneLink connector when you are not using the Lenovo OneLink connector.
  • Page 23 7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen. • For Windows 10: Start the Lenovo Settings program, click Power, and then follow the instructions on the screen. For instructions on how to start the programs, see “Accessing Lenovo programs” on page 14.

  • Page 24: Bottom View

    Memory-upgrade slots You can increase the amount of memory in your computer by installing a memory module in the memory-upgrade slot. Memory modules are available as options from Lenovo. Status indicators This topic helps you locate and identify the various status indicators on your computer.
  • Page 25 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 19. Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. Microphone-mute indicator When the microphone-mute indicator is on, the microphones are muted. Camera-status indicator When the camera-status indicator is on, the camera is in use.

  • Page 26: Locating Important Product Information

    Machine type and model information The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following figure shows the location of the machine type and model of your computer.

  • Page 27: Labels For The Windows Operating Systems

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo Service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Labels for the Windows operating systems...
  • Page 28 • 4-in-1–digital-media-card reader • ac power connector • Audio connector • External monitor connectors (VGA connector and HDMI connector) • Lenovo OneLink connector • One Always On USB 3.0 connector • Two USB 3.0 connectors • RJ45 Ethernet connector • Integrated microphones •...

  • Page 29: Specifications

    Specifications This section lists the physical specifications for your computer. Size • Width: 377 mm (14.84 inches) • Depth: 255 mm (10.04 inches) for models with a 2D camera, or 257 mm (10.12 inches) for models with a 3D camera •...

  • Page 30: Lenovo Programs

    3. If you still do not find the program in the program list, search for the program in the search box. Some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, go to Lenovo PC Experience ➙...
  • Page 31 Lenovo PC Experience The Lenovo PC Experience program helps you work more easily and securely by providing easy access to various programs, such as Active Protection System (Windows 7 and Windows 10) and Lenovo Solution Center.
  • Page 32 ® Rescue and Recovery The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set of self-recovery tools to help you diagnose computer (Windows 7) problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.

  • Page 33: Chapter 2. Using Your Computer

    “Using a flash media card” on page 34 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Getting Help About The Windows Operating System

    How to turn off my computer? • For Windows 7: Open the Start menu, and then click Shut down. • For Windows 10: Open the Start menu, click Power, and then click Shut down. How do I access Control Panel? •...

  • Page 35: Special Keys

    • For Windows 10: Open the Start menu, and then click Get started from the right panel. Additionally, you can search from the taskbar to find help, apps, files, settings, and so on. Special keys Your computer has several special keys to help you work more easily and effectively. Note: Depending on the model, your computer might look different from the following illustration.
  • Page 36 3. Select the options of your preference. • : Enables or disables the Fn Lock function. When the Fn Lock function is disabled: The Fn Lock indicator is off (default mode). To initiate the special function printed as an icon on each key, press the function key directly. To input F1-F12, press the Fn key and the corresponding function key.

  • Page 37: Thinkpad Pointing Device

    • Fn+K: Has the same function as the ScrLK key. • Fn+4: Puts the computer into sleep mode. To return to normal operation, press the Fn key or power button. ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 38: Trackpad

    The TrackPoint pointing device consists of the following four components: Pointing stick Left-click button (primary-click button) Right-click button (secondary-click button) Scroll bar To use the TrackPoint pointing device, refer to the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap.

  • Page 39: Trackpad Touch Gestures

    The trackpad can be divided into two zones by its function: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, refer to the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. •...

  • Page 40: Customizing The Thinkpad Pointing Device

    Two-finger tap Tap anywhere on the trackpad Tap anywhere on the trackpad with with one finger to select or open two fingers to display a shortcut an item. menu. Two-finger scroll Two-finger zoom out Put two fingers on the trackpad Put two fingers on the trackpad and and move them in the vertical or move them closer together to zoom...

  • Page 41: Power Management

    Power management When you use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Spend more time unplugged with ThinkPad batteries.

  • Page 42: Checking The Battery Status

    – When the battery icon in the Windows notification area shows a low percentage of battery power remaining – When the batteries have not been used for a long time Checking the battery status Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The battery-status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery.

  • Page 43: Power-Saving Modes

    Power-saving modes There are several modes that you can use at any time to conserve power. This section introduces each mode and gives tips on the effective use of battery power. • Screen blank mode (for Windows 7 only) The computer display requires considerable battery power. To turn off the power to the display and make the computer enter screen blank mode, right-click the battery-gauge icon in the windows notification area and select Power off display.

  • Page 44: Handling The Battery

    Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.”...

  • Page 45: Connecting To The Network

    DANGER Do not put the battery in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company's safety standards. DANGER There is a danger of an explosion if the coin-cell battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of.
  • Page 46 To establish a wireless-LAN connection, do the following: 1. Click the wireless-network-connection-status icon in the Windows notification area. A list of available wireless networks is displayed. 2. Double-click a network to connect to it. Provide required information if needed. The computer automatically connects to an available wireless network when the location changes. Open Network and Sharing Center to manage multiple network profiles.

  • Page 47: Using An External Display

    • Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve signal strength, move your computer closer to the wireless access point. Using the Bluetooth connection Bluetooth can connect devices that are a short distance from one another. It is commonly used for connecting peripheral devices to a computer, transferring data between hand-held devices and a personal computer, or remotely controlling and communicating with devices such as mobile phones.

  • Page 48: Choosing A Display Mode

    1. Connect the external display to an appropriate video connector on your computer, such as the VGA connector or HDMI connector. 2. Connect the external display to an electrical outlet. 3. Turn on the external display. If your computer cannot detect the external display, do the following: –...

  • Page 49: Using Audio Features

    2. Select the display that you want to configure. 3. Change display settings as you want. Note: If you set a higher resolution for the computer display than the external display, only part of the screen can be shown on the external display. Using audio features Your computer is equipped with the following items: •...

  • Page 50: Using The Optical Drive

    – Open the Camera app, and click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings as desired. – Click Lenovo Settings from the Start menu. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.

  • Page 51: Removing A Flash Media Card

    To insert a flash media card, do the following: 1. Locate the appropriate type of slot for your card. See “Locating computer controls, connectors, and indicators” on page 1. 2. Ensure that the metal contacts are facing down and pointing toward to the card slot. 3.
  • Page 52 User Guide...

  • Page 53: Chapter 3. Enhancing Your Computer

    You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.

  • Page 54: Thinkpad Onelink Pro Dock

    HDMI connector: Used to connect a digital audio device or video monitor that is compatible with HDMI. Power connector: Used to connect the ac power adapter. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. ThinkPad OneLink Pro Dock Depending on the model, your computer might support the ThinkPad OneLink Pro Dock (hereafter referred to as the dock).
  • Page 55 Front view Security-lock slot: To protect your dock from theft, you can purchase a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your dock to a desk, table, or other non-permanent fixture. USB 3.0 connector: Used to connect devices that are compatible with USB 3.0 and USB 2.0.
  • Page 56 • Connect the DVI monitor to the DVI connector. Then connect the monitor to an electrical outlet. • Turn on the DVI monitor and then the computer. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. User Guide...

  • Page 57: Chapter 4. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to the accessibility information that outlines our efforts in this area. See “Accessibility information”...

  • Page 58: Comfort

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...
  • Page 59 Keyboard shortcut Function Shift five times Turn on or turn off Sticky Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast For more information, go to http://windows.microsoft.com/, and then perform a search using any of the following keywords: keyboard shortcuts, key combinations, shortcut keys.
  • Page 60 To use Speech Recognition, do the following: 1. Go to Control Panel, and ensure that you view Control Panel using Category. 2. Click Ease of Access ➙ Speech Recognition. 3. Follow the instructions on the screen. Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents.

  • Page 61: Traveling With Your Computer

    1. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.
  • Page 62 User Guide...

  • Page 63: Chapter 5. Security

    Refer to the instructions shipped with the mechanical lock. Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.

  • Page 64: Power-On Password

    Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.
  • Page 65 – Specifying the minimum length for power-on password and hard disk password – Erasing the fingerprint data – Enabling or disabling the following features: – Wake on LAN and Flash over LAN – Lock UEFI BIOS Settings – Password at unattended boot –...

  • Page 66: Hard Disk Passwords

    ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
  • Page 67 Lenovo cannot reset your passwords or recover data from the hard disk drive. You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 68: Hard Disk Security

    • If an eDrive storage drive is installed in your computer, and your computer is preinstalled with the Windows 10 operating system, the hard disk password is not available. Hard disk security To protect passwords from unauthorized security attacks, refer to the following tips to maximize security: •...

  • Page 69: Using The Fingerprint Reader

    4. Click Finish. Your fingerprint is enrolled successfully. For more information on how to use the fingerprint reader, refer to the help system of the Lenovo Fingerprint Manager program. • For Windows 10 1.
  • Page 70 Swiping your finger over the fingerprint reader To swipe your finger over the reader, do the following: 1. Place the top joint of your finger on the sensor. 2. Apply light pressure and swipe your finger toward you across the reader in one smooth motion. Do not lift your finger when you are swiping it.

  • Page 71: Notice On Deleting Data From Your Internal Storage Drive

    • Delete the data. • Format your storage drive, using the software for initializing it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings. These operations, however, only change the file location of the data; they do not delete the data itself. In other words, the data retrieval processing is disabled under an operating system such as Windows.

  • Page 72: Using Firewalls

    Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 73: Chapter 6. Advanced Configuration

    For more information, go to the Microsoft Knowledge Base home page at: http://support.microsoft.com/ 9. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support © Copyright Lenovo 2015...

  • Page 74: Installing The Windows 10 Operating System

    7. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 8. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 14. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 75: Installing Device Drivers

    USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers you that you need, and follow the instructions on the screen.

  • Page 76: Main Menu

    Main menu When you enter the ThinkPad Setup program, you will first see the Main menu as follows: • UEFI BIOS Version • UEFI BIOS Date (Year-Month-Day) • Embedded Controller Version • ME Firmware Version (available on models with an Intel CPU) •...
  • Page 77 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set. Ethernet LAN Option ROM •...
  • Page 78 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments F1–F12 as primary function • Disabled Enable the F1-F12 function or the special function • Enabled printed as an icon on each key as the primary function. Enabled: Executes the F1-F12 function.
  • Page 79 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments monitor being used does not display the boot screen. Note: This submenu is available on models with an Intel CPU. ® Power Intel SpeedStep • Disabled Select the mode of Intel technology SpeedStep technology at •...

  • Page 80: Date And Time Menu

    Table 2. Config menu items (continued) Menu item Submenu item Selection Comments Core Multi-Processing • Disabled If you select Enabled, additional execution • Enabled core units within a microprocessor are enabled. If you select Disabled, only one execution core unit within a microprocessor is enabled.
  • Page 81 Table 3. Security menu items Menu item Submenu item Selection Comments Password Supervisor Password • Disabled Refer to “Supervisor password” on page 48. • Enabled Lock UEFI BIOS Settings • Disabled Enable or disable the function that protects • Enabled items in ThinkPad Setup from being changed by a user who does not have...
  • Page 82 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Select Disabled to proceed without any user action required. Password Count Exceeded • Disabled Select Enabled to show Error the POST 0199 error and • Enabled prompt for the Security password.
  • Page 83 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Notes: • This submenu is available on models with an Intel CPU. • Discrete TPM is displayed only when a discrete TPM chip is available. • Intel PTT can be used with the Windows 8 or later operating system.
  • Page 84 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments If you select Disabled, the security chip is hidden and it is not functional. Note: This item is displayed when Security Chip Selection is set to Intel PTT or AMD fTPM. Clear Security Chip •...
  • Page 85 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Note: This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled. This item is set as Enabled by default when the OS Optimized Defaults is set as Enabled.
  • Page 86 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments I/O Port Access Ethernet LAN • Disabled If you select Enabled, you can use the Ethernet LAN • Enabled device. Wireless LAN • Disabled If you select Enabled, you can use wireless LAN •...

  • Page 87: Startup Menu

    Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Secure Boot Secure Boot • Disabled Enable or disable the UEFI Secure Boot feature. • Enabled Select Enable to prevent unauthorized operating systems from running at boot time. Select Disabled to allow any operating systems to run at boot time.
  • Page 88 Attention: • After you change the startup sequence, ensure that you select a correct device during a copy, a save, or a format operation. Otherwise your data might be erased or overwritten. • If you are using the BitLocker drive encryption, do not change the startup sequence. BitLocker drive encryption locks the computer from starting once detects the change of startup sequence.

  • Page 89: Restart Menu

    Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers Chapter 6 Advanced configuration...

  • Page 90: Using System Management

    Using system management This topic is primarily intended for the network administrators. Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability, known as Total Cost of Ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a hard disk drive or hybrid drive, and installing a program.

  • Page 91: Chapter 7. Preventing Problems

    • Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.

  • Page 92: Making Sure Device Drivers Are Up-To-Date

    This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.

  • Page 93: Taking Care Of Your Computer

    Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.

  • Page 94: Cleaning The Cover Of Your Computer

    Taking care when setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board or storage drive. Taking care of the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: •...
  • Page 95 Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it.
  • Page 96 User Guide...

  • Page 97: Chapter 8. Troubleshooting Computer Problems

    When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media. You can use the recovery media to restore the hard disk drive or hybrid drive to the factory default state.

  • Page 98: Spills On The Keyboard

    Note: Do not remove the battery and the ac power adapter or the battery and the dock to reset the computer. 2. While the computer is turned off, remove all power sources from the computer (battery and the ac power adapter or battery and the dock). Hold down the power button for 10 seconds. Plug in the ac power adapter or the dock while keeping the battery out of the computer.
  • Page 99 Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced. •...

  • Page 100: Errors Without Messages

    Solution: Replace the battery with the correct Lenovo battery for this computer. If you still see the same error message, contact Lenovo Service to have the computer serviced.

  • Page 101: Beep Errors

    3. Show the additional plans, and then choose High performance. • Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more.

  • Page 102: Memory Module Problems

    Memory module problems Print these instructions now and keep it with your computer for reference later. If your memory module is not operating properly, check the following items: 1. Verify that the memory module is installed and seated correctly in your computer. It might be necessary to remove all added memory modules to test the computer with only the factory-installed memory modules, and then reinstall the memory module one at a time to ensure a proper connection.

  • Page 103: A Wireless Lan Problem

    Solution: – Use Category 5 wiring and make sure that the network cable is securely connected. – Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: The Wake On LAN feature is not working. Solution: Ensure that Wake On LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings.

  • Page 104: Problems With The Keyboard And Other Pointing Devices

    Solution: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact. Problems with the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices.
  • Page 105 Computer screen problems • Problem: The screen is blank. Solution: Do the following: – Press F7 to bring up the image. – If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press F6 to make the screen brighter.

  • Page 106: External Monitor Problems

    • Problem: Incorrect characters are displayed on the screen. Solution: Did you install the operating system or program correctly? If they are installed and configured correctly, have the computer serviced. • Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power button for four seconds or more to turn off your computer;...
  • Page 107 – Check the monitor type and, if necessary, update the driver by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3.
  • Page 108 Note: If your computer cannot detect the external monitor, click the Detect button. 4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor). 5. Do the following: – For Windows 7: Click Advanced settings. –...

  • Page 109: Audio Problems

    • Problem: The screen position on the external monitor is incorrect when that monitor is set for a high resolution. Solution: Sometimes, when you use a high resolution such as 1600x1200, the image is shifted to left or right on the screen. To correct this, first make sure that your external monitor supports the display mode (the resolution and the refresh rate) that you have set.

  • Page 110: Fingerprint Reader Problems

    Solution: Use the hardware volume control. This is because the built-in synthesizer software does not support the control. • Problem: The sound cannot be turned off even if you set the Master volume control at minimum. Solution: You still can hear some sound even though you have set the Master volume control at minimum. To turn off the sound completely, go to the Master volume control and select Mute speakers.

  • Page 111: Power Problems

    • Problem: Your computer shuts down before the battery-status icon in the Windows notification area shows empty, or your computer operates after the battery-status icon in the Windows notification area shows empty. Solution: Discharge and recharge the battery. • Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery.

  • Page 112: A Power Button Problem

    If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message.

  • Page 113: Problems With Drives And Other Storage Devices

    • Problem: The computer display remains blank after you press Fn to return from sleep mode. Solution: Check whether an external monitor was disconnected or turned off while the computer was in sleep mode. If you disconnected or turned off the external monitor, connect it or turn it on before resuming the computer from the sleep mode.

  • Page 114: Optical Drive Problems

    Solution: Your computer supports an enhanced password algorithm. Computers older than yours might not support such a security function. A solid-state drive problem Problem: When you compress files or folders by use of the data compression function in Windows, and then decompress them, the process of writing to or reading from the files or folders is slow.

  • Page 115: A Software Problem

    Solution: Your computer does not support an HD DVD drive. A software problem Problem: An application does not run correctly. Solution: Make sure that the problem is not being caused by the application. Check that your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application.
  • Page 116 User Guide...

  • Page 117: Chapter 9. Recovery Overview

    • “Recovery overview for the Windows 7 operating system” on page 101 • “Recovery overview for the Windows 10 operating system” on page 106 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. Notes: •...

  • Page 118: Performing Backup And Recovery Operations

    This section provides instructions on how to perform a backup operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 119: Using The Rescue And Recovery Workspace

    This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 120: Creating And Using A Rescue Medium

    Creating a rescue medium This section provides instructions on how to create a rescue medium. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 121: Reinstalling Preinstalled Programs And Device Drivers

    2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key. 3. In the Boot Menu window, select the desired optical drive as the first boot device. Then, insert the rescue disc into the optical drive and press Enter.

  • Page 122: Solving Recovery Problems

    Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are up-to-date” on page 76.

  • Page 123: Recovering Your Operating System If Windows 10 Fails To Start

    To use advanced startup options, do the following: Note: The GUI items of the operating system might change without notice. 1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙...
  • Page 124 4. Select a preferred keyboard layout. 5. Click Troubleshoot to display the optional recovery solutions. 6. Select a corresponding recovery solution according to your situation. Then follow the instructions on the screen to complete the process. User Guide...

  • Page 125: Chapter 10. Replacing Devices

    Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.”...
  • Page 126 If the rechargeable battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.

  • Page 127: Replacing The Keyboard

    4. Insert a new battery until it clicks into place . Slide the battery latch to the locked position 5. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions and read “Important safety information” on page vi. Note: Depending on the model, your computer might look different from the illustrations in this topic.
  • Page 128 4. Loosen the screws and then remove the cover 5. Remove the screws that secure the keyboard. 6. Turn the computer over and open the display. User Guide...
  • Page 129 7. Push hard in the direction shown by the arrows to unlatch the front side of the keyboard. 8. Detach the keyboard from the keyboard frame. Chapter 10 Replacing devices...
  • Page 130 9. Detach the connectors to remove the keyboard. Installing the keyboard To install the keyboard, do the following: 1. Attach the connectors. User Guide...
  • Page 131 2. Insert the keyboard. Ensure that the rear edge of the keyboard is under the frame. 3. Slide the keyboard into place in the direction shown by the arrows. Chapter 10 Replacing devices...

  • Page 132: Replacing The Internal Storage Drive

    4. Reinstall the screws. 5. Reinstall the computer cover . Then tighten the screws 6. Reinstall the battery. See “Replacing the battery” on page 109. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the internal storage drive Before you start, print these instructions and read “Important safety information”...
  • Page 133 • Do not apply pressure to the cover of the storage drive. • Do not touch the connector. • Before removing the storage drive, make a backup copy of all the information on it and then turn off the computer. •...
  • Page 134 6. Lift the tab to remove the storage drive out of the computer. 7. Remove the four screws that secure the bracket. User Guide...
  • Page 135 8. Remove the bracket from the storage drive vertically. 9. Install the bracket on the new storage drive. Chapter 10 Replacing devices...
  • Page 136 10. Reinstall the four screws to secure the bracket. 11. Place the new storage drive into the drive bay. User Guide...

  • Page 137: Replacing The Optical Drive

    12. Slide the storage drive firmly into the drive bay until it is firmly connected , and then reinstall the screws 13. Reinstall the computer cover . Then tighten the screws 14. Reinstall the battery. See “Replacing the battery” on page 109. 15.
  • Page 138 2. Remove the battery. See “Replacing the battery” on page 109. 3. Close the computer display and turn the computer over. 4. Loosen the screws and then remove the cover 5. Remove the screw that secures the optical drive. 6. Pull out the optical drive. User Guide...
  • Page 139 7. Insert the new optical drive into the optical-drive bay, and then press it firmly into the connector. 8. Reinstall the screw to secure the optical drive. 9. Reinstall the computer cover . Then tighten the screws 10. Reinstall the battery. See “Replacing the battery” on page 109. 11.

  • Page 140: Replacing A Memory Module

    Replacing a memory module Before you start, print these instructions and read “Important safety information” on page vi. Increasing memory capacity is an effective way to make programs run faster. To replace or add a memory module, ensure you follow the notices and instructions in this topic. Note: The operating speed of a memory module has dependency on the system configuration.
  • Page 141 5. Open the latches on both sides of the memory slot at the same time and then remove the memory module 6. Place the notched end of the new memory module toward the contact edge side of the memory slot. Insert the memory module into the slot at an angle of about 20 degrees.

  • Page 142: Replacing The Coin-Cell Battery

    If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 143 4. Loosen the screws and then remove the cover 5. Detach the connector . Then remove the coin-cell battery 6. Install the new coin-cell battery . Then attach the connector Chapter 10 Replacing devices...
  • Page 144 7. Reinstall the computer cover . Then tighten the screws 8. Reinstall the battery. See “Replacing the battery” on page 109. 9. Turn the computer over again. Connect the ac power adapter and all cables. User Guide...

  • Page 145: Chapter 11. Getting Support

    Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 146: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 147: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 148 User Guide...

  • Page 149: Appendix A. Regulatory Information

    Appendix A. Regulatory information The latest compliance information is available at http://www.lenovo.com/compliance. Location of the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are.
  • Page 150 Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 151: Wireless-Radio Compliance Information

    EAR E1 country list. Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad E560 notebook computer, machine types 20EV and 20EW; and the ThinkPad E565 notebook computer, machine type 20EY. Appendix A. Regulatory information...

  • Page 152: Industry Canada Class B Emission Compliance Statement

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 153: German Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 154: Japan Vcci Class B Compliance Statement

    Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 155: Appendix B. Weee And Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 156: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 157: Battery Recycling Information For Taiwan

    For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for the United States and Canada Appendix B. WEEE and recycling statements...
  • Page 158 User Guide...

  • Page 159: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management &...

  • Page 160: China Rohs

    China RoHS User Guide...

  • Page 161: Appendix D. Energy Star Model Information

    Lenovo is proud to offer our customers products with the ENERGY STAR qualified d esignation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings in terface. Lenovo computers of the following machine types, if carry an ENERGY STAR mark, have been designed and tested to conform to the ENERGY STAR program requirements for computers.
  • Page 162 5. Clear the Allow this device to wake the computer check box. 6. Click OK. User Guide...

  • Page 163: Appendix E. Trademarks

    Appendix E. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Secure Data Disposal ThinkPad ThinkPad logo TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U. S. and/or other countries.
  • Page 164 User Guide...

  • Page 165: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 166 User Guide...

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