Troubleshooting - Kenmore 348.71395610 Use & Care Manual

TROUBLESHOOTING

If your TV does not operate normally or cannot be turned on, please check the following
troubleshooting questions. Remember also to check any other connected electronic device, such
as a DVD or Blu-ray player to pinpoint the problem.
The TV does not operate properly
The TV does not respond
when pressing any buttons
TV cannot be switched on
The remote control does
not work
Power is suddenly turned
off
The video function does not work
No picture & No Sound
Picture appears slowly after
switching on
No or poor color or poor
picture
Horizontal/Vertical bar or
picture shaking
Poor reception on some
channels
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• The TV may freeze up during use. Disconnect the power cord
from the power socket for a few minutes. Reconnect the power
cord and try to operate it again as usual.
• Check that the TV is connected to the power supply.
• Make sure all connected AV devices are switched off before
switching on your TV.
• Check to see if there are any objects between the TV and the
remote control causing an obstruction. Ensure that you are
pointing the remote control directly at the TV.
• Ensure that the batteries are installed with the correct polarity (+
to +, - to -).
• Install new batteries.
• Check the power of the TV. The power supply maybe interrupted.
• Check if the sleep timer is set.
• Check whether the Auto Standby is activated.
• Check whether the TV is switched on.
• Try another channel. The problem may be caused by the
broadcaster.
• This is normal; the image is muted during the TV startup process.
Contact a qualified service center if picture has not appeared
after five minutes.
• Adjust the settings in the Picture menu.
• Try another channel. The problem may be caused by the
broadcaster.
• Check if video cables are connected properly.
• Check for local interference such as an electrical appliance or
power tool.
• The station or cable channel may be experiencing problems;
tune to another station.
• Station signal may be weak, reposition the antenna for better
reception.
• Check for sources of possible interference.