HP StoreEver MSL2024 Quickspecs page 14

QuickSpecs
Service and Support, HP Care Pack and Warranty Information
managed services. HP Factory Express provides customization, integration and deployment services for turnkey solutions. HP
Education offers flexible, comprehensive training on storage networking, disk storage systems, and storage software to help your IT
staff get the most out of your investments. And HP Financial solutions extend innovative financing and asset management programs
to cost-effective buy, manage and eventually retire your older equipment.
HP Storage Services, the trusted business technology experts who manage your technology in action, because when technology
works, business works. http://www.hp.com/services/storage
NOTE: Care Pack Services availability may vary by product and country.
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at
http://www.hp.com/go/lookuptool
Recommended Services 3-Year HP Support Plus 24
For a higher return on your storage investment, HP Support Plus 24 provides integrated hardware and
software support services designed specifically for your technology. Available 24x7, this 3-year combined
reactive support option delivers onsite hardware support and over-the-phone software support around-
the-clock. Leverage the full strength of HP Technology Services - customers can trust the services
professionals at HP to work collaboratively with them, putting our strategic and technical know-how to
work across their entire infrastructure.
Improve uptime with responsive hardware and software services
Enjoy consistent service coverage across geographically dispersed sites
Update HP software at a predictable cost
Increase customer satisfaction-with no interoperability gaps
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EN.pdf
HP ESL, MSL Tape Libraries Installation and Startup
Deployment of your HP Midrange Storage Library (MSL) products in SAN environments, including the
installation of a Fibre Channel Interface Controller.
System installation and setup by an HP technical specialist
Verification prior to installation that all service prerequisites are met
Delivery of the service at a mutually scheduled convenient time
Provides product installation according to the product specifications
Offers deployment activities that are designed to bring the Fibre Channel-based tape library into
operation
Helps improve performance
Makes the most of the value of the HP ESL, MSL, and EML libraries in an IT environment by
leveraging HP knowledge in implementing Fibre Channel-based systems and solutions
Helps reduce implementation-related disruptions in the IT environment
Helps increase system reliability and provides more effective data management
http://h20195.www2.hp.com/v2/GetPDF.aspx/5981-7355EN.pdf
DA - 13258 Worldwide — Version 36 — January 18, 2013
HP StoreEver MSL2024/MSL4048/MSL8048/MSL8096
Tape Libraries
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