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Mobile Wireless Modem
Appendix 3 Troubleshooting
This chapter provides solutions to problems that may occur during
installation and operation of the device. Read the following if you are
running into problems. If you cannot find solutions here, please go to
our website www.tenda.cn or E-mail to support@tenda.cn for help.
1. Q: I entered the device's LAN IP address in the web
browser but cannot access the utility. What should I do?
1） Verify physical connectivity by checking if corresponding port's link
LED lights up. If not, try a different cable.
2） verify the device's mode. In wireless router mode, the device's
LAN/WAN port functions as a WAN port only, so you can access its
web-based interface via wireless connection only. In wireless access
point (AP) mode, you must specify an IP address for your computer
(between 192.168.2.2~192.168.2.254) to access its web-based
interface.
3) Click "Start" -- "Run", enter "cmd" and then"ping 192.168.2.1"on
appearing CLI to diagnose whether your PC has connected to the device
or not. If ping succeeds, then check whether the Proxy Server feature is
enabled on your browser. If enabled, disable it immediately. In case that
ping fails, press and hold the "RESET" button on your device for over 7
seconds
to
restore
factory
default
settings,
and
then
run
"ping192.168.2.1" again.
4) Contact our technical support for help if the problem still exists after
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