VOO TC7210.V Operating Instructions Manual page 24

8. THE WI-FI MODEM IS SWITCHED OFF
1. Check the ON/OFF button
Make sure the O N/OFF button on the back of the modem is pressed in.
2. Check the power
Make sure the power cord is connected properly to the back of the modem and the power outlet. If the plug is connected
to a power strip, make sure it is connected to the power (power switch and plug).
9. YOU ARE CONNECTED WITH A CABLE, AND THE "ETH." LED TO WHICH YOUR CABLE IS
CONNECTED IS NOT LIT
1. Check the Ethernet cable
Check that the cable is connected properly to the right connector. Make sure it's also connected to your device on the other
end. Finally, try replacing the cable.
2. Connect to a different connector
Connect your Ethernet cable to a different Ethernet connector (4 yellow connectors are available).
3. Restart your modem
When in doubt, the best thing to do is restart your modem. To do this, unplug the power cable or use the ON/OFF button
on the back of the modem.
4. Check the settings of your device
It's possible that the network interface of your device is disabled. Check that the network interface of your device is enabled
(see the manual of your device).
To make sure the problem is not caused by your device (computer, etc.), try connecting a different device (one that you can
connect with a cable): if the problem is solved, the initial problem is probably caused by the other device.
10. YOUR LANDLINE PHONE DOESN'T HAVE A DIAL TONE
1. Check that the Phone 1 indicator (and Phone 2 if you have 2 lines) is lit.
If this is not the case, call the Technical Service on 078 50 50 50.
2. Is your phone plugged in the correct connector?
If you only have a single phone line (one number), make sure your phone is plugged in to connector 1 . This is the grey
connector at the top of the rear panel of your modem. (see the diagram of the rear panel on page 2)
3. Check the installation in your home
If you use wall sockets to connect your phone, you can check whether your modem is working properly by unplugging your
phone from the wall socket and connecting it directly to connector 1 . This is the grey connector at the top of the rear panel
of your modem. (see the diagram of the rear panel on page 2)
If your phone works, this means your home installation is defective. Ask a specialist to check it.
4. Restart your modem
When in doubt, the best thing to do is restart your modem. To do this, unplug the power cable or use the ON/OFF button
on the back of the modem.
5. Check that the problem is not caused by the phone
If possible, test the connection with another phone.
Find the answers to all the questions related to the Wi-Fi Modem in the FAQ on our website
or call us on 078 50 50 50, our technical specialists will be happy to help you.
Join our help community on forum.voo.be.
www.vooassistance.be
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